PayJustNow (Pty) Ltd
Claimed Business
PayJustNow (Pty) Ltd
Claimed Business
346 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, PayJustNow (Pty) Ltd is experiencing severe and widespread service failures across virtually every dimension of the customer experience. Customers consistently describe an inability to reach any human support, unresolved refund and billing disputes lasting weeks or months, and a pervasive sense of being ignored. Positive experiences are extremely rare and largely limited to long-term users who have never needed assistance.
Top Strengths:
- •Process Efficiency & Turnaround: A small number of long-term customers praise the initial signup and purchasing process as seamless and easy for online transactions. Interest-free instalments are valued by those who never encounter issues.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2
Score
Ranking
#6
in Payments & Fintech
NPS Score
-77
Recommended: Unlikely
Review Distribution
1.2|346 Reviews
May '25 - Apr '26
5(2.8%)
4(0.6%)
3(1.9%)
2(3.7%)
1(91.1%)
5(2.8%)
4(0.6%)
3(1.9%)
2(3.7%)
1(91.1%)
Recent reviews (346)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
ES
Edwina S
1 reviews | Active since Jan 2020
16 Mar 2026, 08:17
Worst customer service/No customer sercive
3months struggling with a simple password reset. Emails-automated responses Facebook-unresponsive Live chat-Let me ****ect u to agent-Never happends Calls Most irratated voice prompt yet calls never answered. Must a consumer drive to the location to get ****** help??
Helpful (0)
|Replies (0)ES
Edwina S
1 reviews | Active since Jan 2020
16 Mar 2026, 08:17
Worst customer service/No customer sercive
3months struggling with a simple password reset. Emails-automated responses Facebook-unresponsive Live chat-Let me ****ect u to agent-Never happends Calls Most irratated voice prompt yet calls never answered. Must a consumer drive to the location to get ****** help??
0
Replies (0)NM
Ntombi M
1 reviews | Active since Jan 2020
14 Mar 2026, 17:26
Bad service
I have a problem with payjustnow,their app does not work it keep denying my email address while they sending me emails when i report they respond but not helping whith the bug in their app they do not care about their customers i have been reporting no feedback about the problem and their app sometimes it work sometimes not it embarrasing when you do shopping only to find out its not working it was okey while its an abroad app since its South Asfica app never work properly what can we do about it?
Helpful (0)
|Replies (0)NM
Ntombi M
1 reviews | Active since Jan 2020
14 Mar 2026, 17:26
Bad service
I have a problem with payjustnow,their app does not work it keep denying my email address while they sending me emails when i report they respond but not helping whith the bug in their app they do not care about their customers i have been reporting no feedback about the problem and their app sometimes it work sometimes not it embarrasing when you do shopping only to find out its not working it was okey while its an abroad app since its South Asfica app never work properly what can we do about it?
0
Replies (0)ZK
Zander K
1 reviews | Active since Jan 2020
12 Mar 2026, 12:08
Terrible Support for Limit Rescore
I would like my available limit to be rescored after improving my credit score after a few years. I tried reaching out to them on their "support bot" and also emailed them, but no real assistance. It has already been about 2 weeks or so.
Helpful (0)
|Replies (0)ZK
Zander K
1 reviews | Active since Jan 2020
12 Mar 2026, 12:08
Terrible Support for Limit Rescore
I would like my available limit to be rescored after improving my credit score after a few years. I tried reaching out to them on their "support bot" and also emailed them, but no real assistance. It has already been about 2 weeks or so.
0
Replies (0)bM
bafedile M
1 reviews | Active since Jan 2020
11 Mar 2026, 09:33
bad service
Today marks +-30days and there is still no refund. I urgently need the money to repurchase, which is now on hold. I am also dissapointed with their acredited merchant Chekich. PayJustNow support has been unhelpful and keeps redirecting me between themselves and the merchant, with no clear resolution or timeframe. I am requesting your assistance to escalate this matter urgently so that my refund is processed immediately and such delays are prevented for other customers My details Bafedile Moropa 0731767342 moropamaggie@gmail.com
Helpful (0)
|Replies (0)bM
bafedile M
1 reviews | Active since Jan 2020
11 Mar 2026, 09:33
bad service
Today marks +-30days and there is still no refund. I urgently need the money to repurchase, which is now on hold. I am also dissapointed with their acredited merchant Chekich. PayJustNow support has been unhelpful and keeps redirecting me between themselves and the merchant, with no clear resolution or timeframe. I am requesting your assistance to escalate this matter urgently so that my refund is processed immediately and such delays are prevented for other customers My details Bafedile Moropa 0731767342 moropamaggie@gmail.com
0
Replies (0)MM
Mashudu M
1 reviews | Active since Jan 2020
6 Mar 2026, 01:25
****ed PayJustNow is a **** 😡
How is it possible that you charge me half the amount ,your charges are very high is it even allowed? You have a very bad service I don’t wanna lie I’m never 👎 using that **** of an app
Helpful (0)
|Replies (0)SN
Sanele N
1 reviews | Active since Jan 2020
5 Mar 2026, 18:48
Bad creditor
I open account bought gas heater, after made 1 payment then account was on arrears due to my financial difficulties. Now av settled account they still call me for payment. They send my account today lawyer before hearing from me whats wrong. Sadly av paid up account but to them I still reflect unpaid
Helpful (0)
|Replies (0)SN
Sanele N
1 reviews | Active since Jan 2020
5 Mar 2026, 18:48
Bad creditor
I open account bought gas heater, after made 1 payment then account was on arrears due to my financial difficulties. Now av settled account they still call me for payment. They send my account today lawyer before hearing from me whats wrong. Sadly av paid up account but to them I still reflect unpaid
0
Replies (0)GX
Granville X
1 reviews | Active since Jan 2020
5 Mar 2026, 14:54
Really pathetic service
Service is pathetic. No one responds. Pathetic service. Been struggling for 2 days already.
Helpful (0)
|Replies (0)GX
Granville X
1 reviews | Active since Jan 2020
5 Mar 2026, 14:54
Really pathetic service
Service is pathetic. No one responds. Pathetic service. Been struggling for 2 days already.
0
Replies (0)