CJ
Chantal J
Active since Apr 2023
5
Reviews
0
Industries
Reviews
5 reviews4 days ago
No HUMAN service,
The "selfie" on my app could not be verified. For 4 days I tried phoning (Just an answering machine), automated response on email with a new reference number every time and the live chat is pathetic. A total waste of time, with no care or concern for the client.
0 replies
19 months ago
GEPF incompetence leaves me in trouble with SARS
I have been trying to complete my tax return for the 2024 year. Due to my pension lump sum not being indicated on the proper documentation, SARS issued a tax directive on the 17th of July 2024 to GEPF. I have been telephonically calling GEPF numerous times since the end of July to no avail. I get told over and over again " we will forward your concern to the relevent department and you will receive an answer in 3 day." No one answers me or even tries to assist. What I have thus confirmed is that the date of my pension withdrawal was captured incorrectly. It was captured as the date the GEPF started my paperwork and not the date of my final day employed, which was the 29th of February 2024. So according to GEPF my details must only be provided in 2025, however SARS (who is correct) wants the information for the 2024 tax year. With the result I will be found non compliant with SARS due to the GEPF's incompetence and unwillingness to listen and help anyone.
0 replies
30 months ago
City of Cape Town - No service
On the 06/04/2023 we moved into our new home. Next to our property is a field with thick overgrown and unkept bush and trees. I have contacted the ward counselor and logged various calls and emails, with photos, to the City of Cape Town on numerous occassions but have received no response at yet. We had an intruder on our premises in August, and this bush is a hiding spot of undesirable individuals attempting to do us and fellow neighbours harm. I emailed the mayors office and was contacted by an individual named Zinzi who assured me she would oversee the process of the field being cleaned. Unfortunately nothing was done till now. The trees and bush is directly against our vibracrete. After numerous calls, emails nothing has been done. I was advised by the ward counselor to have the field cleaned ourselves, but with quotes exceeding R15000, I do not see why we must pay this huge fees for a area that was supposed to service by City of Cape Town.
0 replies
37 months ago
Disgusting customer relations and damaged products
I bought a set of pots from takealot, however when I received the product it didn't have glass lids, which is what I wanted. I only took out one pot and lid, the rest of the products I left as is, in the box. I returned the product and even indicated I would pay extra to receive the pots with the glass lids. I then received an email from with photos saying the product was damaged, to which I immediately responded in email. I did not remove any pots from the box so if it was damaged, it was damaged before I received it. I also followed up the email with a telephone call, which I was assured would escalate my query and till now I received no response to that email. On Tuesday the pots were just delivered to the house with no further explanation or attempt to assist me. The only person who tried to help me, now says I didn't return the items in the correct return time. All emails and names that I dealt with I have as proof. I am now in possession of pots, which was damaged before I received it and no-one willing to assist me. What terrible and disappointing customer relations.
0 replies
37 months ago
Frogfoot, pathetic service
Despite paying connection fees, we still without internet service after 3 weeks. Enquiries can only be done via automated whatsap service. Readon for line not being connected ranges from "a technician will be sent tomorrow" to "the previous line is not cancelled yet." No-one in the call centre is willing or able to assist as they only deal with sales.. Pathetic service, zero customer relations...
1 reply
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1 Star
5 (100%)