PayJustNow (Pty) Ltd
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, PayJustNow is facing severe customer experience challenges across nearly every operational dimension. Customers consistently report unreachable support channels, unresolved refunds, unauthorised or duplicate debits, account verification loops, and merchant disputes left in limbo. The dominant theme is a complete breakdown in support responsiveness, compounded by transaction processing failures and refund delays that erode trust in the platform.
TrustIndex
1.6
Based on recent customer reviews, PayJustNow is experiencing widespread customer dissatisfaction across nearly every service dimension. Customers repeatedly describe unreachable support channels, unresolved refunds, unauthorised or duplicate debits, blocked accounts, and partnered merchants accused of *****. The chatbot, call centre, and email channels are described as non-functional, leaving customers without recourse while payments continue to be deducted.
The most common complaint about PayJustNow (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers describe a near-total breakdown in communication. Calls drop after long holds, the chatbot ends sessions citing high volumes, emails go unanswered for weeks, and escalations yield only generic copy-paste responses with no resolution timelines.
PayJustNow (Pty) Ltd has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 400 reviews in the last 12 months. Hellopeter has tracked PayJustNow (Pty) Ltd across 849 total reviews. How is the TrustIndex calculated? →
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