SnapScan
Verified Business
|4.9|96 Reviews (last 12 months)|Responds in 7h 19m
SnapScan
Verified Business
|4.9
96 Reviews (last 12 months)
Responds in 7h 19m
Scores reflect the Overall AI Score for each category
SnapScan
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SnapScan is consistently praised for outstanding customer service, fast issue resolution, and a friendly, professional support team. Customers repeatedly name agents like Nompilo, Joseph C, Kanyisa M, Sihle V, and Kiara J as exceptional. The platform is described as easy to use, with quick onboarding and responsive help across email and phone channels.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 21m
TrustIndex
9.5
Ranking
#2
in Payments & Fintech
Reply Time
7h 19m
NPS Score
75
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 21m
Aug '25 - Jul '26
Based on recent customer reviews, SnapScan is consistently praised for outstanding customer service, fast issue resolution, and a friendly, professional support team. Customers repeatedly name agents like Nompilo, Joseph C, Kanyisa M, Sihle V, and Kiara J as exceptional. The platform is described as easy to use, with quick onboarding and responsive help across email and phone channels.
SnapScan's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.7). Customers repeatedly name specific agents as stars, gems, and assets. Support is described as patient, knowledgeable, and professional, with consultants going above and beyond to resolve queries personally.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Customer service was great. Emailed with a complaint and got a reply early the next day, followed up to check if ny issue had been resolved or if i had received email . Very happy for customer service quality
1 reviews | Active since May 2026
Customer service was great. Emailed with a complaint and got a reply early the next day, followed up to check if ny issue had been resolved or if i had received email . Very happy for customer service quality
1 reviews | Active since Aug 2011
I requested the deletion of my SnapScan account for one simple reason: in 2026, SnapScan still does not support virtual bank cards. This is completely out of touch with modern security standards and user expectations. Every major South African bank offers virtual cards because they are safer, more secure against *****, and far more convenient. SnapScan markets itself as a modern, secure fintech platform, yet it fails to support one of the safest payment methods available today. I received SnapScan’s account‑deletion notice explaining their strict PCI compliance and security protocols. That only highlights the contradiction: how can a platform that claims to be secure and up‑to‑date refuse to support virtual cards? I would like to get answers on the following: • Why does SnapScan not support virtual cards in 2026 • Whether this is due to outdated system design, internal policy, or a misinterpretation of regulations • Whether SnapScan plans to implement virtual card support in the near future Until this basic functionality is available, I will not be returning to the platform.
1 reviews | Active since Aug 2011
I requested the deletion of my SnapScan account for one simple reason: in 2026, SnapScan still does not support virtual bank cards. This is completely out of touch with modern security standards and user expectations. Every major South African bank offers virtual cards because they are safer, more secure against *****, and far more convenient. SnapScan markets itself as a modern, secure fintech platform, yet it fails to support one of the safest payment methods available today. I received SnapScan’s account‑deletion notice explaining their strict PCI compliance and security protocols. That only highlights the contradiction: how can a platform that claims to be secure and up‑to‑date refuse to support virtual cards? I would like to get answers on the following: • Why does SnapScan not support virtual cards in 2026 • Whether this is due to outdated system design, internal policy, or a misinterpretation of regulations • Whether SnapScan plans to implement virtual card support in the near future Until this basic functionality is available, I will not be returning to the platform.
1 reviews | Active since May 2026
The team at SnapScan were very efficient and responded to queries very fast. They guided me through registering my business and everything was resolved in very short time. I have overseas directors and it was tricky to get all the secure information needed, but the team assisted and resolved everything.
1 reviews | Active since May 2026
The team at SnapScan were very efficient and responded to queries very fast. They guided me through registering my business and everything was resolved in very short time. I have overseas directors and it was tricky to get all the secure information needed, but the team assisted and resolved everything.
1 reviews | Active since Nov 2019
Please help me understand how do you receive my money with ease and I can’t access it immediately because you are taking a day to verify my account.This for me gives ********* behaviour because you are retaining a deposit by force.If I had known that I can’t buy with this stupid app I would not have put my money in there.The business model is questionable
1 reviews | Active since Nov 2019
Please help me understand how do you receive my money with ease and I can’t access it immediately because you are taking a day to verify my account.This for me gives ********* behaviour because you are retaining a deposit by force.If I had known that I can’t buy with this stupid app I would not have put my money in there.The business model is questionable
SnapScan has a TrustIndex of 9.5 out of 10 on Hellopeter, based on 96 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 21 min. Hellopeter has tracked SnapScan across 416 total reviews. How is the TrustIndex calculated? →