Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SnapScan delivers an exceptionally strong customer experience across multiple dimensions. Customers consistently praise the friendliness, professionalism, and speed of the support team, frequently naming individual agents. Communication and Responsiveness (4.6) and Customer Service (4.7) are standout strengths. The brand is widely described as easy to use, efficient, and highly recommended by merchants and consumers alike.
Top Strengths:
- •Customer Service & Professional Guidance: Agents are consistently named and praised for being friendly, professional, patient, and knowledgeable. Customers frequently use words like 'star,' 'brilliant,' and 'above and beyond' when describing interactions.
Replied to 33% of negative reviews
Typically takes less than 15 hours 39 min to reply
TrustIndex
7.2
Score
Ranking
#20
in Financial Services
Avg Reply
0.1
Hours
NPS Score
85
Recommended: Very Likely
Replied to 33% of negative reviews
Typically takes less than 15 hours 39 min to reply
May '25 - Apr '26
Recent reviews (114)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Diamond quality
The assistance that I received was top tier. Friendly, professional, and clear on the process.
1 reviews | Active since Jan 2020
Diamond quality
The assistance that I received was top tier. Friendly, professional, and clear on the process.
1 reviews | Active since Jan 2020
Snapscan
Quick and easy to use. Feedback within minutes. Helpful customer care
1 reviews | Active since Jan 2020
Snapscan
Quick and easy to use. Feedback within minutes. Helpful customer care
1 reviews | Active since Jan 2020
SnapScan - Happy Customer
From start to finish was seamless and every person I dealt with was efficient and most helpful.
1 reviews | Active since Jan 2020
SnapScan - Happy Customer
From start to finish was seamless and every person I dealt with was efficient and most helpful.
1 reviews | Active since Jan 2020
Such friendly and efficient "human service"
Such friendly and efficient "human service". So refreshing in this day and age
1 reviews | Active since Jan 2020
Such friendly and efficient "human service"
Such friendly and efficient "human service". So refreshing in this day and age
1 reviews | Active since Jan 2020
Query
Great service from.the help desk. Quick response a d resolved
1 reviews | Active since Jan 2020
Query
Great service from.the help desk. Quick response a d resolved
1 reviews | Active since Jan 2020
Stressful and stretched
I don't wanna lie snapscan knows how to work on a person's nerves and patience
1 reviews | Active since Jan 2020
Stressful and stretched
I don't wanna lie snapscan knows how to work on a person's nerves and patience
1 reviews | Active since Jan 2020
Good service
The consultant, Nompila, who assisted me was very friendly, professional, knowledgeable and helpful. Thank you Nompila
1 reviews | Active since Jan 2020
Good service
The consultant, Nompila, who assisted me was very friendly, professional, knowledgeable and helpful. Thank you Nompila