Toy Kingdom
Claimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Toy Kingdom
Claimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-34Unlikely
NPS Score
-34
Recommended: Unlikely
Review Distribution
2|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRD
Rentia D
1 reviews | Active since Jan 2023
3 May 2026, 00:03
I’m extremely disappointed with the service I received from Eric the Superior at Toy Kingdom at Canal Walk.
Dissapointed with the service of the Supervisor who was on duty Saturday 2nd May 2026 at Toy Kingdom Canal Walk My son went to pay for his toy and was overcharged. If I hadn’t taken the time to check the receipt, this would have gone unnoticed and nothing would have been said or done. That alone is concerning. On top of that, I’m a club member and I was never asked for my telephone number, so I missed out on my points. This shows a clear lack of attention to basic customer service procedures. When I addressed the issue with a staff member, he said he would call a superior to override it, which was eventually done. However, when I spoke to Eric about what had happened, his attitude was dismissive and unpleasant. He told me it wasn’t his fault that the staff member entered the wrong amount, which completely misses the point. As a customer, I expect accountability from the store as a whole, not excuses. When I pointed out that this could have easily gone unresolved if I hadn’t noticed, and mentioned the issue with my membership points, he accused me of shouting, which was simply not true. Instead of handling the situation professionally, he became defensive. Not once did I receive an apology from anyone involved. As a regular customer, this experience was unacceptable. The lack of accountability, poor attitude, and absence of basic customer care have left a very bad impression.
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Rentia D
1 reviews | Active since Jan 2023
3 May 2026, 00:03
I’m extremely disappointed with the service I received from Eric the Superior at Toy Kingdom at Canal Walk.
Dissapointed with the service of the Supervisor who was on duty Saturday 2nd May 2026 at Toy Kingdom Canal Walk My son went to pay for his toy and was overcharged. If I hadn’t taken the time to check the receipt, this would have gone unnoticed and nothing would have been said or done. That alone is concerning. On top of that, I’m a club member and I was never asked for my telephone number, so I missed out on my points. This shows a clear lack of attention to basic customer service procedures. When I addressed the issue with a staff member, he said he would call a superior to override it, which was eventually done. However, when I spoke to Eric about what had happened, his attitude was dismissive and unpleasant. He told me it wasn’t his fault that the staff member entered the wrong amount, which completely misses the point. As a customer, I expect accountability from the store as a whole, not excuses. When I pointed out that this could have easily gone unresolved if I hadn’t noticed, and mentioned the issue with my membership points, he accused me of shouting, which was simply not true. Instead of handling the situation professionally, he became defensive. Not once did I receive an apology from anyone involved. As a regular customer, this experience was unacceptable. The lack of accountability, poor attitude, and absence of basic customer care have left a very bad impression.
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Margaret L
1 reviews | Active since Nov 2014
17 Mar 2026, 17:05
Bad experience at Toy Kingdom Greenstone
Bought a drone for my grandson on 22 February 2026, only to find it was broken when opening the box. Took it back two days after purchase. Told by a staff member that I needed to bring the 4th propeller and they would exchange. Obviously fell out of the box when we took it out. Went back a week later on 4 March 2026 as I had been ill. only to be told by the store manager Bernice (who first told me there was no manager in store to assist- later found out that she was the manager) that we had used it and no one to approve exchange as all on training and I should come back on the Friday (two days later). Even got told that the ties in the box holding the drone down are not theirs. So where did I get them from? I told her I was not coming back as it cost me petrol up and down. I called their HO and eventually the customer care manager Waseem called me back before close of business. It’s been two weeks now and I have made numerous calls to Waseem, to no avail as he is always in meetings and going to return my calls. Waseem was going to check camera footage of 24 February 2026 between 10.10 and 10.30 to see whom had assisted me at the door., Still waiting. How much work gets done in that office if he is always in meetings? I am tired of calling and all I ask is for a full refund of R750 or an exchange so that I can give my grandson his gift. Tired of waiting.
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Margaret L
1 reviews | Active since Nov 2014
17 Mar 2026, 17:05
Bad experience at Toy Kingdom Greenstone
Bought a drone for my grandson on 22 February 2026, only to find it was broken when opening the box. Took it back two days after purchase. Told by a staff member that I needed to bring the 4th propeller and they would exchange. Obviously fell out of the box when we took it out. Went back a week later on 4 March 2026 as I had been ill. only to be told by the store manager Bernice (who first told me there was no manager in store to assist- later found out that she was the manager) that we had used it and no one to approve exchange as all on training and I should come back on the Friday (two days later). Even got told that the ties in the box holding the drone down are not theirs. So where did I get them from? I told her I was not coming back as it cost me petrol up and down. I called their HO and eventually the customer care manager Waseem called me back before close of business. It’s been two weeks now and I have made numerous calls to Waseem, to no avail as he is always in meetings and going to return my calls. Waseem was going to check camera footage of 24 February 2026 between 10.10 and 10.30 to see whom had assisted me at the door., Still waiting. How much work gets done in that office if he is always in meetings? I am tired of calling and all I ask is for a full refund of R750 or an exchange so that I can give my grandson his gift. Tired of waiting.
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Ashnika H
1 reviews | Active since Jan 2024
23 Feb 2026, 17:13
Pathetic online service
Bought something online work R850 on sale. I ordered on a Friday evening and went in store on Saturday and found a better deal which I purchased and sent an email immediately to customer care to cancel that order and do a refund before it can be sent out on delivery. They reply later on the week to say it was already handed to courier. Amazing how fast they did that delivery which only came to me the following week. They said I have to return it to the courier company for the refund. they then come later the week to pick it up and I have received no correspondence to say whether the courier company has it or handed it to them. it could've easily got ****** or lost and there was no one to tell me about my parcel. What's worse is when I go onto my profile it's shows no orders have been placed but prior to the return it showed my order on the profile. I emailed back and fourth numerous times and the customer care was of no help whatsoever. I am still awaiting my refund or any news about wer the parcel is. This is the worse online store I have ever encountered. I have ordered from many online stores and have done returns with no problems. Toy Kingdom is pathetic
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Ashnika H
1 reviews | Active since Jan 2024
23 Feb 2026, 17:13
Pathetic online service
Bought something online work R850 on sale. I ordered on a Friday evening and went in store on Saturday and found a better deal which I purchased and sent an email immediately to customer care to cancel that order and do a refund before it can be sent out on delivery. They reply later on the week to say it was already handed to courier. Amazing how fast they did that delivery which only came to me the following week. They said I have to return it to the courier company for the refund. they then come later the week to pick it up and I have received no correspondence to say whether the courier company has it or handed it to them. it could've easily got ****** or lost and there was no one to tell me about my parcel. What's worse is when I go onto my profile it's shows no orders have been placed but prior to the return it showed my order on the profile. I emailed back and fourth numerous times and the customer care was of no help whatsoever. I am still awaiting my refund or any news about wer the parcel is. This is the worse online store I have ever encountered. I have ordered from many online stores and have done returns with no problems. Toy Kingdom is pathetic
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Nokhuthula L
1 reviews | Active since Nov 2025
24 Nov 2025, 06:48
Happy Customer
To tell you the least I was so impressed with the staff members at toy kingdom centurion mall, what a warm and helpful service you guys gave us, we were having a rough day since we were so disappointed about the service we got at toy r us but you guys made our day, especially my son's day. He was so excited that he was able to get the mobile car we promised him three months back.. Today it's his birthday I'm sure he will be raving about his new car to his friends at crèche the whole day. Thank you so much for educating us on the points we get every time we buy at your store. Kind Regards Happy customer Nokhuthula Langa
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Nokhuthula L
1 reviews | Active since Nov 2025
24 Nov 2025, 06:48
Happy Customer
To tell you the least I was so impressed with the staff members at toy kingdom centurion mall, what a warm and helpful service you guys gave us, we were having a rough day since we were so disappointed about the service we got at toy r us but you guys made our day, especially my son's day. He was so excited that he was able to get the mobile car we promised him three months back.. Today it's his birthday I'm sure he will be raving about his new car to his friends at crèche the whole day. Thank you so much for educating us on the points we get every time we buy at your store. Kind Regards Happy customer Nokhuthula Langa
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