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Margaret L

Active since Nov 2014

5

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0

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5 reviews

5 months ago

Bad experience at Toy Kingdom Greenstone

Bought a drone for my grandson on 22 February 2026, only to find it was broken when opening the box. Took it back two days after purchase. Told by a staff member that I needed to bring the 4th propeller and they would exchange. Obviously fell out of the box when we took it out. Went back a week later on 4 March 2026 as I had been ill. only to be told by the store manager Bernice (who first told me there was no manager in store to assist- later found out that she was the manager) that we had used it and no one to approve exchange as all on training and I should come back on the Friday (two days later). Even got told that the ties in the box holding the drone down are not theirs. So where did I get them from? I told her I was not coming back as it cost me petrol up and down. I called their HO and eventually the customer care manager Waseem called me back before close of business. It’s been two weeks now and I have made numerous calls to Waseem, to no avail as he is always in meetings and going to return my calls. Waseem was going to check camera footage of 24 February 2026 between 10.10 and 10.30 to see whom had assisted me at the door., Still waiting. How much work gets done in that office if he is always in meetings? I am tired of calling and all I ask is for a full refund of R750 or an exchange so that I can give my grandson his gift. Tired of waiting.

0 replies

Budget Insurance

11 months ago

Absolutely amazing experience

Absolutely amazing experience. Very easy to deal with Budget. Very proud to be associated with Budget Insurance. Branden Persadh was amazing and is definitely an asset to your team.

1 reply

15 months ago

Tumi is absolutely amazing and very helpful and understood my situation

Tumi is absolutely amazing and very helpful and understood my situation. Definitely need more like her at your company

1 reply

21 months ago

Disappointed and dissatisfied customer

Absolutely terrible service received from the Fibre Network Department. Consultant told me in August that should I want to cancel my fibre subscription it would be cancelled in 2 days. When I called on 30 October to cancel was told need to give a calendar month notice. Moved out of my home 31 October and still paying for November because of this and no access to fibre at my new home as it takes a month to relocate the service. Will never recommend Vodacom fibre to anyone

2 replies

MiWay Insurance

57 months ago

My car battery was flat and Kebolo sent Isaac to assist me

My car battery was flat and Kebolo sent Isaac to assist me. Isaac arrived in less than half an hour and it was minutes and I was back on the road again. Pleasure to deal with such helpful and reliable people

1 reply

Review Distribution

5 Star

3 (60%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (40%)

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