RM
Rentia D
Active since Jan 2023
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
I’m extremely disappointed with the service I received from Eric the Superior at Toy Kingdom at Canal Walk.
Dissapointed with the service of the Supervisor who was on duty Saturday 2nd May 2026 at Toy Kingdom Canal Walk My son went to pay for his toy and was overcharged. If I hadn’t taken the time to check the receipt, this would have gone unnoticed and nothing would have been said or done. That alone is concerning. On top of that, I’m a club member and I was never asked for my telephone number, so I missed out on my points. This shows a clear lack of attention to basic customer service procedures. When I addressed the issue with a staff member, he said he would call a superior to override it, which was eventually done. However, when I spoke to Eric about what had happened, his attitude was dismissive and unpleasant. He told me it wasn’t his fault that the staff member entered the wrong amount, which completely misses the point. As a customer, I expect accountability from the store as a whole, not excuses. When I pointed out that this could have easily gone unresolved if I hadn’t noticed, and mentioned the issue with my membership points, he accused me of shouting, which was simply not true. Instead of handling the situation professionally, he became defensive. Not once did I receive an apology from anyone involved. As a regular customer, this experience was unacceptable. The lack of accountability, poor attitude, and absence of basic customer care have left a very bad impression.
0 replies
5 months ago
Years of trying to update my beneficiaries on my life policy with no Success
I have been trying to update my beneficiaries on my life policy since 2021 with absolutely no success. I have attempted to resolve this through every available channel, the dashboard/app, email, phone calls and WhatsApp, yet I have received no assistance or resolution over these years. This is extremely concerning, as updating beneficiaries is a basic and critical function of a life policy. If something as fundamental as this cannot be handled, it raises serious questions about what would happen in the event of a claim. I am not asking for anything unreasonable, only proper assistance and confirmation that my beneficiaries have been updated. I am hoping this review will finally prompt someone to take responsibility and resolve this matter urgently.
4 replies
10 months ago
I contacted Cubbi to sell my vehicle, and Pieter responded immediately
I contacted Cubbi to sell my vehicle, and Pieter responded immediately. He answered all my questions and quickly set up an appointment to inspect my car. Not only did he offer me a higher price than the competitors, but he also made me feel like a truly valued customer, something I didn’t experience elsewhere. The sign over process was smooth, with clear and consistent communication throughout. Thank you, Cubbi, for making the whole experience so easy and stress free!
1 reply
10 months ago
Kemisetso Makena was very helpful and assisted me immediately with a cover letter and added my details quick and made sure I'm covered for all before call was ended
Kemisetso Makena was very helpful and assisted me immediately with a cover letter and added my details quick and made sure I'm covered for all before call was ended. She was friendly and professional
1 reply
28 months ago
I initially waited v...
I initially waited very long for a reply but Mathapelo Mathibe did say they very busy and gave me the answer to my query.
1 reply
32 months ago
I went onto the app ...
I went onto the app and requested a quote, and immediately got a call back.. The call was easy and fast and the agent was very helpful and knowledgeable
1 reply
41 months ago
Delano osman was very helpful on WhatsApp and answered my query
Delano osman was very helpful on WhatsApp and answered my query. Thank you again
1 reply
41 months ago
The service and sale...
The service and sales consultant is good and sufficient and very friendly.
1 reply
41 months ago
Great service and Fibre was installed quickly
Great service, quick and sufficient.. Our fibre was installed quick and we have had no issues so far. Thank you for doing good here in Langebaan
0 replies
41 months ago
Already disgusting Service and I haven't even closed the deal yet
I have never dealt with a Company this size who has absolutely no customer service.. The sales guy Sameeg Sasman doesn't phone back, he doesn't follow up and doesn't reply back to emails or messages. Vanessa the finance lady that is submitting my deal to the bank also doesn't phone back when she says she is going to and I get absolutely no answers out of them why they are taking so long to get the deal done.. I phoned my bank to find out what the delay is and they say its Getworth that's delaying. When I phone Vanessa she says it's the bank.. So I am baffled. I have never been treated like this. Normally car dealers do their best to get a sale done and get it approved, but not this company.. I'm actually terrified if the deal has to go through, what type of afterservice I will receive if there is an issue with the vehicle.
2 replies
Review Distribution
5 Star
5 (45.45454545454545%)
4 Star
3 (27.272727272727273%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (27.272727272727273%)