Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cubbi delivers a strongly positive customer experience driven by exceptionally praised individual staff members and a streamlined vehicle selling and buying process. Customers consistently highlight speed, professionalism, and competitive pricing. However, a recurring pattern of post-sale communication failures, unresolved vehicle defects, and delayed documentation creates significant friction for a minority of customers, pulling down scores in aftercare and vehicle quality themes.
Top Strengths:
- •Staff Professionalism & Conduct: Customers overwhelmingly praise individual staff by name, describing them as friendly, patient, honest, and genuinely invested. Agents like Agesh, Carl, Miguel, and Leeolyn are repeatedly singled out for exceptional warmth and professionalism.
Replied to 100% of negative reviews
Typically takes less than 8 hours 6 min to reply
TrustIndex
8.9
Score
Ranking
#6
in Automotive
Avg Reply
0.1
Hours
NPS Score
68
Recommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 8 hours 6 min to reply
May '25 - Apr '26
Recent reviews (437)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Seamless Experience
Cubbi provides truly exceptional service that is both professional and efficient.
1 reviews | Active since Jan 2020
Seamless Experience
Cubbi provides truly exceptional service that is both professional and efficient.
1 reviews | Active since Jan 2020
Was an way and stres...
Was an way and stress free experience with Carl.. Great
1 reviews | Active since Jan 2020
Was an way and stres...
Was an way and stress free experience with Carl.. Great
1 reviews | Active since Jan 2020
CUBBI CARS WOODMEAD EXPLOIT SENIOR CITIZENS
CUBBI. I TRIED TO FIND A QUALITY RIDE WITH CUBBI WOODMEAD BUT GOT A NIGHTMARE INSTEAD. I POSTED IT ON YOUR PAGE SEVERAL TIMES.YOU ASK ME TO INBOX YOU THE DETAILS I DO..... THEN NOTHING. I BOUGHT A CAR FROM YOU IN SEPTEMBER 2024 FOR AN ALL INCLUSIVE PRICE OF R123K. I CHECKED WITH YOU IN JANUARY 2026 WHAT WOULD YOU GIVE ME AS A BUY BACK. THE OFFER CANE IN AT R35K. I HAVE ALL THE PAPERS. DURING THIS TIME I REPORTED TO YOU SEVERAL TIMES ABOUT THE PROBLEMS I EXPERIENCED. TO NO AVAIL. CAN YOU GET SOMEONE TO CONTACT ME. I HAVE YOU ON WHATSAPP WITH ALL KINDS OF STUPID RESPOSES FEROM A ROBOT. THIS IS AT YOUR REQUEST TO INBOX YOU. CUBBI PLEASE STOP EXPLOITING SENIOR CITIZENS!!
1 reviews | Active since Jan 2020
CUBBI CARS WOODMEAD EXPLOIT SENIOR CITIZENS
CUBBI. I TRIED TO FIND A QUALITY RIDE WITH CUBBI WOODMEAD BUT GOT A NIGHTMARE INSTEAD. I POSTED IT ON YOUR PAGE SEVERAL TIMES.YOU ASK ME TO INBOX YOU THE DETAILS I DO..... THEN NOTHING. I BOUGHT A CAR FROM YOU IN SEPTEMBER 2024 FOR AN ALL INCLUSIVE PRICE OF R123K. I CHECKED WITH YOU IN JANUARY 2026 WHAT WOULD YOU GIVE ME AS A BUY BACK. THE OFFER CANE IN AT R35K. I HAVE ALL THE PAPERS. DURING THIS TIME I REPORTED TO YOU SEVERAL TIMES ABOUT THE PROBLEMS I EXPERIENCED. TO NO AVAIL. CAN YOU GET SOMEONE TO CONTACT ME. I HAVE YOU ON WHATSAPP WITH ALL KINDS OF STUPID RESPOSES FEROM A ROBOT. THIS IS AT YOUR REQUEST TO INBOX YOU. CUBBI PLEASE STOP EXPLOITING SENIOR CITIZENS!!
1 reviews | Active since Jan 2020
Unsatisfied and Illtreated customer
Complaint Against Cubbi Cars Woodmead – Defective Vehicle and Refusal to Honour Consumer Rights I purchased an Audi Q7 from Cubbi Cars in Woodmead. Within three days of taking delivery of the vehicle, it developed serious mechanical faults, including injector failure and a significant oil leak. Because the vehicle developed defects almost immediately after purchase, I contacted Cubbi Cars and requested that the vehicle be returned, as it was still within five days of purchase. My request was refused. Instead, the dealership insisted on attempting repairs. The vehicle was taken back to Cubbi Cars twice for repairs, yet the same injector problems and oil leakage continued. This clearly indicates that the repairs were not properly carried out or were done by technicians who were not suitably qualified. I have since taken the vehicle for an independent service where I was informed that the injector system requires attention from a diesel specialist, not a general repairer. Despite this professional assessment, Cubbi Cars is now refusing to repair the vehicle further, even though these are the same defects that appeared within days of the purchase. Under the Consumer Protection Act (CPA), Section 56 – Imp**** Warranty of Quality, consumers are entitled to receive goods that are safe, durable, and free from defects. When a product fails within six months of purchase, the supplier is legally required to repair, replace, or refund the product at the consumer’s election. Cubbi Cars’ refusal to properly repair or resolve the issue appears to be a clear violation of the CPA. In addition, I experienced extremely unprofessional and disrespectful treatment from Ms Ntombi Mabona, who identified herself as an Administration Supervisor. Her conduct was dismissive and rude, which made an already stressful situation worse. I am therefore requesting that Cubbi Cars: • Honour their obligations under the Consumer Protection Act • Arrange for the vehicle to be properly repaired by a qualified diesel specialist, or • Provide an appropriate remedy, including replacement or refund If this matter is not resolved urgently, I will have no option but to escalate the matter further with the Motor Industry Ombudsman of South Africa (MIOSA) and the National Consumer Commission. Consumers should not be expected to purchase a luxury vehicle only to experience serious mechanical faults within days and then be denied proper assistance.
1 reviews | Active since Jan 2020
Unsatisfied and Illtreated customer
Complaint Against Cubbi Cars Woodmead – Defective Vehicle and Refusal to Honour Consumer Rights I purchased an Audi Q7 from Cubbi Cars in Woodmead. Within three days of taking delivery of the vehicle, it developed serious mechanical faults, including injector failure and a significant oil leak. Because the vehicle developed defects almost immediately after purchase, I contacted Cubbi Cars and requested that the vehicle be returned, as it was still within five days of purchase. My request was refused. Instead, the dealership insisted on attempting repairs. The vehicle was taken back to Cubbi Cars twice for repairs, yet the same injector problems and oil leakage continued. This clearly indicates that the repairs were not properly carried out or were done by technicians who were not suitably qualified. I have since taken the vehicle for an independent service where I was informed that the injector system requires attention from a diesel specialist, not a general repairer. Despite this professional assessment, Cubbi Cars is now refusing to repair the vehicle further, even though these are the same defects that appeared within days of the purchase. Under the Consumer Protection Act (CPA), Section 56 – Imp**** Warranty of Quality, consumers are entitled to receive goods that are safe, durable, and free from defects. When a product fails within six months of purchase, the supplier is legally required to repair, replace, or refund the product at the consumer’s election. Cubbi Cars’ refusal to properly repair or resolve the issue appears to be a clear violation of the CPA. In addition, I experienced extremely unprofessional and disrespectful treatment from Ms Ntombi Mabona, who identified herself as an Administration Supervisor. Her conduct was dismissive and rude, which made an already stressful situation worse. I am therefore requesting that Cubbi Cars: • Honour their obligations under the Consumer Protection Act • Arrange for the vehicle to be properly repaired by a qualified diesel specialist, or • Provide an appropriate remedy, including replacement or refund If this matter is not resolved urgently, I will have no option but to escalate the matter further with the Motor Industry Ombudsman of South Africa (MIOSA) and the National Consumer Commission. Consumers should not be expected to purchase a luxury vehicle only to experience serious mechanical faults within days and then be denied proper assistance.