Cubbi
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cubbi delivers a largely positive experience, particularly for customers selling their vehicles. Customers consistently praise named consultants for professionalism, transparency, and efficient turnaround on inspections, offers, and payments. However, a recurring minority of reviews describe serious post-sale problems including undisclosed defects, slow refunds, missing registration documents, and poor communication after the deal is signed, particularly from buyers rather than sellers.
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 6m
TrustIndex
8.7
Ranking
#3
in Warranty & Service Plans
Reply Time
6h 6m
NPS Score
67
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 6m
Jun '25 - May '26
Based on recent customer reviews, Cubbi delivers a predominantly excellent buying and selling experience, with consistent praise for named consultants, fast turnaround, and competitive pricing. A small but serious cluster of post-sale complaints involving defective vehicles, registration document delays, and unresolved repairs pulls down trust where things go wrong. Overall sentiment is strongly positive across sales, staff, and communication touchpoints.
Cubbi's biggest strength, according to Hellopeter's AI analysis, is Sales & Purchase Experience. Customers describe the buy and sell process as smooth, fast, and transparent. Many cite same-day payment, fair valuations beating competitors, and home-based inspections. Named agents like Agesh, Carl, and Miguel are repeatedly credited with making transactions effortless.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Super helpful and efficient! Had assistance with Saleem from Cubbi cars ! He was really good and made the process smooth for me . Thank you Saleem
1 reviews | Active since Jan 2020
Super helpful and efficient! Had assistance with Saleem from Cubbi cars ! He was really good and made the process smooth for me . Thank you Saleem
1 reviews | Active since Jan 2020
A positive experience selling my car at Cubbi. No waiting time for the car inspection. After deal was concluded, car collection and payment in my bankaccount went smoothly.
1 reviews | Active since Jan 2020
Great service from Vuyo. From initial contact, to our first meeting to sign off. Fast and on point throughout our engagement. Thank you for your professionalism and the great customer experience.
1 reviews | Active since Jan 2020
Awesome service, Carl's customer service was amazing, we chatted like long last friends, @Cubbi you have a real gem with Carl, he is very respectful and professional and a excellent communicater the process was quick and easy, smooth transaction , thank you Carl and thank you Cubbi
1 reviews | Active since Jan 2020
Awesome service, Carl's customer service was amazing, we chatted like long last friends, @Cubbi you have a real gem with Carl, he is very respectful and professional and a excellent communicater the process was quick and easy, smooth transaction , thank you Carl and thank you Cubbi
1 reviews | Active since Jan 2020
Service was fast and great. Attention to the client needs and willing to go the extra mile.
1 reviews | Active since Jan 2020
Service was fast and great. Attention to the client needs and willing to go the extra mile.
The most common complaint about Cubbi, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. While most buyers praise vehicle condition, a serious cluster of complaints describes major defects within days of purchase, including gearbox faults, injector failures, oil leaks, and missing components. CPA refund requests have been refused or heavily delayed at certain branches.
Cubbi scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4.6); their weakest is After-Sales Service (2.8). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Cubbi has a TrustIndex of 8.7 out of 10 on Hellopeter, based on 493 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 6 min. Hellopeter has tracked Cubbi across 533 total reviews. How is the TrustIndex calculated? →