Scores reflect the Overall AI Score for each category
Based on recent customer reviews, getWorth delivers a highly polarised customer experience. The selling and buying journey is consistently praised for speed, transparency, and competitive pricing, with customers frequently naming individual staff members who go above and beyond. However, a recurring pattern of serious vehicle defects post-purchase and a sharp decline in communication once after-sales issues arise represent significant risks for buyers.
Top Strengths:
- •Sales & Purchase Experience: Customers consistently describe a fast, transparent, and hassle-free selling and buying process. Competitive offers, seamless paperwork, and same-day payment are recurring highlights across branches.
Replied to 100% of negative reviews
Typically takes less than 15 hours 39 min to reply
TrustIndex
7.6
Score
Ranking
#15
in Automotive
Avg Reply
0.2
Hours
NPS Score
51
Recommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 15 hours 39 min to reply
May '25 - Apr '26
Recent reviews (110)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
getwoth - notWorthit
I accepted an offer on my low mileage 2021 Mercedes-Benz GLA 200 and submitted all the required documentation. I was subsequently contacted by a getWorth "inspector", who advised that he needed to conduct an inspection of the vehicle, and we agreed on an appointment. The "inspector" contacted me again prior to the appointment to ask whether the vehicle had the Progressive package or the base specification. I then shared the original tax invoice from Mercedes-Benz, which clearly reflects the Progressive specification as part of the full vehicle details. Despite this, the "inspector" advised that the vehicle is not a Progressive model, stating that this had apparently been confirmed by a Mercedes-Benz dealer. When I contacted Mercedes Benz Bedfordview they were kind enough to confirm in writing to me that the vehicle is indeed the Progressive line. I'm willing to share this correspondence. I then was contacted by a person from the getWorth office in Cape Town also trying to convince me that the vehicle Mercedes sold me is not the vehicle I have. They must be using amazingly advanced technology to be able to ascertain without viewing the vehicle. Previous reviews, indicates that many sellers appeared to have had positive experiences selling their vehicles to getWorth, which is why I initially chose to proceed with their offer. Unfortunately, my experience was different. From my perspective, it felt as though the process was designed to secure a commitment to the deal and then subsequently try to reduce the offered price without even inspecting the vehicle.
1 reviews | Active since Jan 2020
getwoth - notWorthit
I accepted an offer on my low mileage 2021 Mercedes-Benz GLA 200 and submitted all the required documentation. I was subsequently contacted by a getWorth "inspector", who advised that he needed to conduct an inspection of the vehicle, and we agreed on an appointment. The "inspector" contacted me again prior to the appointment to ask whether the vehicle had the Progressive package or the base specification. I then shared the original tax invoice from Mercedes-Benz, which clearly reflects the Progressive specification as part of the full vehicle details. Despite this, the "inspector" advised that the vehicle is not a Progressive model, stating that this had apparently been confirmed by a Mercedes-Benz dealer. When I contacted Mercedes Benz Bedfordview they were kind enough to confirm in writing to me that the vehicle is indeed the Progressive line. I'm willing to share this correspondence. I then was contacted by a person from the getWorth office in Cape Town also trying to convince me that the vehicle Mercedes sold me is not the vehicle I have. They must be using amazingly advanced technology to be able to ascertain without viewing the vehicle. Previous reviews, indicates that many sellers appeared to have had positive experiences selling their vehicles to getWorth, which is why I initially chose to proceed with their offer. Unfortunately, my experience was different. From my perspective, it felt as though the process was designed to secure a commitment to the deal and then subsequently try to reduce the offered price without even inspecting the vehicle.
1 reviews | Active since Jan 2020
Getworth is the best Car buyer and seller in South Africa
Excellent service from Michelle Williams and Carlyle the Assessor. Swift, efficient and professional. Would recommend and would return for more. Not to mention, free filter coffee haha
1 reviews | Active since Jan 2020
Getworth is the best Car buyer and seller in South Africa
Excellent service from Michelle Williams and Carlyle the Assessor. Swift, efficient and professional. Would recommend and would return for more. Not to mention, free filter coffee haha
1 reviews | Active since Jan 2020
Great Experience Selling My Vehicle with GetWorth
I recently sold my first vehicle through GetWorth and had a great experience. Dirk assisted me throughout the entire process and made everything so much easier. As it was my first time selling a vehicle, I had a lot of questions, but Dirk was always helpful, professional, and quick to respond. He guided me step by step and kept me informed during the whole process, which really gave me peace of mind. The process was smooth and transparent, and I truly appreciated the excellent service. Thank you to Dirk and the GetWorth team for making my first vehicle sale such a positive experience. I would definitely recommend GetWorth to anyone looking to sell their car in a simple and hassle-free way.
1 reviews | Active since Jan 2020
Great Experience Selling My Vehicle with GetWorth
I recently sold my first vehicle through GetWorth and had a great experience. Dirk assisted me throughout the entire process and made everything so much easier. As it was my first time selling a vehicle, I had a lot of questions, but Dirk was always helpful, professional, and quick to respond. He guided me step by step and kept me informed during the whole process, which really gave me peace of mind. The process was smooth and transparent, and I truly appreciated the excellent service. Thank you to Dirk and the GetWorth team for making my first vehicle sale such a positive experience. I would definitely recommend GetWorth to anyone looking to sell their car in a simple and hassle-free way.
1 reviews | Active since Jan 2020
If ever in need of good service
On 12 February 2026, we visited GetWorth Richwood Park. After hearing a few negative comments about service, we were honestly a bit apprehensive at first. However, from the moment Lorenzo approached us and asked how he could assist, our experience completely changed. We already knew what we were looking for, and Lorenzo immediately arranged a test drive. His helpful, professional, and friendly manner made the entire process effortless and enjoyable. Both my partner and I had the opportunity to drive the vehicle, and just 30 minutes later — and after two amazing cappuccinos — all the paperwork was signed! On 17 February, we were able to surprise our daughter with her birthday present — her very own new car. The staff even sang to her, which made the moment incredibly special and something we will never forget. Thank you, Lorenzo, and the whole GetWorth team, for turning what could have been a stressful experience into such a joyful and memorable one. We truly appreciate it!
1 reviews | Active since Jan 2020
If ever in need of good service
On 12 February 2026, we visited GetWorth Richwood Park. After hearing a few negative comments about service, we were honestly a bit apprehensive at first. However, from the moment Lorenzo approached us and asked how he could assist, our experience completely changed. We already knew what we were looking for, and Lorenzo immediately arranged a test drive. His helpful, professional, and friendly manner made the entire process effortless and enjoyable. Both my partner and I had the opportunity to drive the vehicle, and just 30 minutes later — and after two amazing cappuccinos — all the paperwork was signed! On 17 February, we were able to surprise our daughter with her birthday present — her very own new car. The staff even sang to her, which made the moment incredibly special and something we will never forget. Thank you, Lorenzo, and the whole GetWorth team, for turning what could have been a stressful experience into such a joyful and memorable one. We truly appreciate it!
1 reviews | Active since Jan 2020
Satisfied Customer
During the month of December 2025, I found a vehicle that suited by budget and also met all my requirements for what I was looking for. It was a 2014 Isuzu Double Cab KB300 D-Teq. In January 2026 I had the privilege of Lucan assisting me with my purchase. The process was a breeze. The deal breaker was the trade in of my Hyundai Grand i10. I was happy with the trade in value. I had to have additional repairs done to the vehicle after purchase which was fixed with no questions asked. The vehicle was in a good condition and shows the quality sold by getWorth, compared to its competitors. Thanks to Robyn for facilitating the process. I will definitely recommend getWorth to my family, friends and colleagues.
1 reviews | Active since Jan 2020
Satisfied Customer
During the month of December 2025, I found a vehicle that suited by budget and also met all my requirements for what I was looking for. It was a 2014 Isuzu Double Cab KB300 D-Teq. In January 2026 I had the privilege of Lucan assisting me with my purchase. The process was a breeze. The deal breaker was the trade in of my Hyundai Grand i10. I was happy with the trade in value. I had to have additional repairs done to the vehicle after purchase which was fixed with no questions asked. The vehicle was in a good condition and shows the quality sold by getWorth, compared to its competitors. Thanks to Robyn for facilitating the process. I will definitely recommend getWorth to my family, friends and colleagues.
1 reviews | Active since Jan 2020
Excellent Service - Best in the industry
Shoutout to Warren and team from GetWorth, I have dealt with many after sales rep's in my past, but Warren is an example of what after sales should really be. Peace of mind to the customer as the number 1 priority, i experienced that each time I engaged with him. Shoutout to Bradley for being transparent, and assisting me with every request and providing feedback on time. I would highly recommend buying a car here, i will definitely be a returning customer.
1 reviews | Active since Jan 2020
Excellent Service - Best in the industry
Shoutout to Warren and team from GetWorth, I have dealt with many after sales rep's in my past, but Warren is an example of what after sales should really be. Peace of mind to the customer as the number 1 priority, i experienced that each time I engaged with him. Shoutout to Bradley for being transparent, and assisting me with every request and providing feedback on time. I would highly recommend buying a car here, i will definitely be a returning customer.
1 reviews | Active since Jan 2020
GetWorth - Excellent Service from Dirk [George area]
In less than a week I send through a request to sell my car, received the paperwork, Dirk came through to evaluate my car and the next day she was sold and I had the money in my bank. One's intial thought is, this is to good to be true. Is this a ****? I can honestly say with confidance that this is the best Customer Service I have ever received. And GetWorth is not a **** :) Thank You so much Dirk for your excellent customer service, for your time to come out to me and just for the quick turn around time in getting my vehicle sold. GetWorth offered me way much more than what the dealershipo wanted to give me for my Mazda CX-5. I would definately recommend them to anyone interesting in selling their car.
1 reviews | Active since Jan 2020
GetWorth - Excellent Service from Dirk [George area]
In less than a week I send through a request to sell my car, received the paperwork, Dirk came through to evaluate my car and the next day she was sold and I had the money in my bank. One's intial thought is, this is to good to be true. Is this a ****? I can honestly say with confidance that this is the best Customer Service I have ever received. And GetWorth is not a **** :) Thank You so much Dirk for your excellent customer service, for your time to come out to me and just for the quick turn around time in getting my vehicle sold. GetWorth offered me way much more than what the dealershipo wanted to give me for my Mazda CX-5. I would definately recommend them to anyone interesting in selling their car.