I’m extremely disappointed with the service I received from Eric the Superior at Toy Kingdom at Canal Walk.

Dissapointed with the service of the Supervisor who was on duty Saturday 2nd May 2026 at Toy Kingdom Canal Walk

My son went to pay for his toy and was overcharged. If I hadn’t taken the time to check the receipt, this would have gone unnoticed and nothing would have been said or done. That alone is concerning. On top of that, I’m a club member and I was never asked for my telephone number, so I missed out on my points. This shows a clear lack of attention to basic customer service procedures. When I addressed the issue with a staff member, he said he would call a superior to override it, which was eventually done. However, when I spoke to Eric about what had happened, his attitude was dismissive and unpleasant. He told me it wasn’t his fault that the staff member entered the wrong amount, which completely misses the point. As a customer, I expect accountability from the store as a whole, not excuses. When I pointed out that this could have easily gone unresolved if I hadn’t noticed, and mentioned the issue with my membership points, he accused me of shouting, which was simply not true. Instead of handling the situation professionally, he became defensive. Not once did I receive an apology from anyone involved. As a regular customer, this experience was unacceptable. The lack of accountability, poor attitude, and absence of basic customer care have left a very bad impression.