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Superbalist.com
Unclaimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Superbalist.com faces significant challenges across nearly every dimension of the customer experience. While a loyal minority praise fast delivery and an easy browsing experience, the overwhelming pattern is one of fulfilment errors, adversarial refund processes, unresponsive customer service, and product quality concerns. The business scores poorly across all five themes, with refund handling and customer support generating the most intense frustration.
Top Strengths:
- •Delivery, Fulfilment & Logistics: When delivery works, customers are genuinely impressed by speed, with some orders arriving within one to two days. Satisfied customers highlight fast tracking and early arrivals as standout positives.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.7
Score
Ranking
#8
in Online Shopping
NPS Score
-52
Recommended: Unlikely
Review Distribution
1.7|244 Reviews
May '25 - Apr '26
5(16.2%)
4(0.5%)
3(0%)
2(0.9%)
1(82.4%)
5(16.2%)
4(0.5%)
3(0%)
2(0.9%)
1(82.4%)
Recent reviews (244)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Lindokuhle N
1 reviews | Active since Jan 2020
18 Mar 2026, 12:45
I WANT MY REFUND ASAP
Made a purchase with superblist and paid with my mobicred account.Order was cancelled on their side but money has since not been credited on my mobicred account. After several attempts with superbalist they still failed to assist me saying the paid back the money to mobicred but however mobicred has received nothing from their side, R2000 is a lot of money for me to just forget about. I AM REALLY FURIOUS because Superbalist failed me.
Helpful (0)
|Replies (0)LN
Lindokuhle N
1 reviews | Active since Jan 2020
18 Mar 2026, 12:45
I WANT MY REFUND ASAP
Made a purchase with superblist and paid with my mobicred account.Order was cancelled on their side but money has since not been credited on my mobicred account. After several attempts with superbalist they still failed to assist me saying the paid back the money to mobicred but however mobicred has received nothing from their side, R2000 is a lot of money for me to just forget about. I AM REALLY FURIOUS because Superbalist failed me.
0
Replies (0)K
KESHINI
1 reviews | Active since Jan 2020
16 Mar 2026, 10:41
Unsatisfactory response on my Request for my Delivery Options
I have been a customer of Superbalist for many years and I have spent a lot of money with this online store, I placed an order last week and I emailed the helpline last week requesting if my order can be expediated and the person that responded confirmed that this cannot be done without even making the attempt to help me, I called today and spoke to a lady and I explained to her that I am leaving on holiday and I need the order to be delivered to me today or if I could change the delivery address for the order to be delivered tomorrow, again the response was NO this cannot be done, what happened to going the extra mile for your customer, do you really value me as a Customer because I don't think you do.
Helpful (0)
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KESHINI
1 reviews | Active since Jan 2020
16 Mar 2026, 10:41
Unsatisfactory response on my Request for my Delivery Options
I have been a customer of Superbalist for many years and I have spent a lot of money with this online store, I placed an order last week and I emailed the helpline last week requesting if my order can be expediated and the person that responded confirmed that this cannot be done without even making the attempt to help me, I called today and spoke to a lady and I explained to her that I am leaving on holiday and I need the order to be delivered to me today or if I could change the delivery address for the order to be delivered tomorrow, again the response was NO this cannot be done, what happened to going the extra mile for your customer, do you really value me as a Customer because I don't think you do.
0
Replies (0)LJ
Livern J
1 reviews | Active since Jan 2020
12 Mar 2026, 11:02
Bad service all round
Made a purchase at superbalist on the 5th. Order was cancelled on their side but money was still deducted from my account. After several attempts at a refund superbalist denies ever recieving the payment even though it shows on my bank statement.
Helpful (0)
|Replies (0)LJ
Livern J
1 reviews | Active since Jan 2020
12 Mar 2026, 11:02
Bad service all round
Made a purchase at superbalist on the 5th. Order was cancelled on their side but money was still deducted from my account. After several attempts at a refund superbalist denies ever recieving the payment even though it shows on my bank statement.
0
Replies (0)MM
Mthuthuzeli M
1 reviews | Active since Jan 2020
11 Mar 2026, 08:16
Nightmare with Superbalist.com
Bought clothing from Superbalist and my order was cancelled, so I requested a refund. They request my account details to refund but still havent, upon further enquiries they wanted my card number and CVC number then they requested my bank statement. This is absolutey terrible customer service. This site should be banned and ahut down
Helpful (0)
|Replies (0)MM
Mthuthuzeli M
1 reviews | Active since Jan 2020
11 Mar 2026, 08:16
Nightmare with Superbalist.com
Bought clothing from Superbalist and my order was cancelled, so I requested a refund. They request my account details to refund but still havent, upon further enquiries they wanted my card number and CVC number then they requested my bank statement. This is absolutey terrible customer service. This site should be banned and ahut down
0
Replies (0)CS
Chandre S
1 reviews | Active since Jan 2020
10 Mar 2026, 15:56
Rating: ⭐☆☆☆☆
DO NOT SHOP HERE. I’ve been a loyal customer for years, but Superbalist has officially lost my business. I paid for a pair of takkies upfront, and two weeks later, I’m still empty-handed. The worst part? Their website has the audacity to show "Delivered" when it hasn't arrived. > I’ve phoned them repeatedly, and every single time, I get zero help. They are happy to take your money but won't lift a finger when their courier fails. It’s disgusting service. I am done being a "loyal supporter" of a company that treats its customers like this. Blatant lies and zero accountability. Use Zando or Bash instead—stay away from these people!
Helpful (0)
|Replies (0)CS
Chandre S
1 reviews | Active since Jan 2020
10 Mar 2026, 15:56
Rating: ⭐☆☆☆☆
DO NOT SHOP HERE. I’ve been a loyal customer for years, but Superbalist has officially lost my business. I paid for a pair of takkies upfront, and two weeks later, I’m still empty-handed. The worst part? Their website has the audacity to show "Delivered" when it hasn't arrived. > I’ve phoned them repeatedly, and every single time, I get zero help. They are happy to take your money but won't lift a finger when their courier fails. It’s disgusting service. I am done being a "loyal supporter" of a company that treats its customers like this. Blatant lies and zero accountability. Use Zando or Bash instead—stay away from these people!
0
Replies (0)JM
Jabulane M
1 reviews | Active since Jan 2020
6 Mar 2026, 09:41
Appalling service
I ordered my order was delivered few mins ago your system canceled one item yesterday saying inventory i ordered they were more than one in quantity and I was R272 and I want them at that price why were they auto canceled unless refund everything but I will still take this up with consumer protection act. My order number is 29159399
Helpful (0)
|Replies (0)JM
Jabulane M
1 reviews | Active since Jan 2020
6 Mar 2026, 09:41
Appalling service
I ordered my order was delivered few mins ago your system canceled one item yesterday saying inventory i ordered they were more than one in quantity and I was R272 and I want them at that price why were they auto canceled unless refund everything but I will still take this up with consumer protection act. My order number is 29159399
0
Replies (0)TH
Timonette H
1 reviews | Active since Jan 2020
4 Mar 2026, 11:39
Be careful - your clothing return may be rejected without any management interaction if "the warehouse" at Superbalist.com decides it smells like perfume.
Recently, I have had an experience with Superbalist.com that has totally warned me off purchasing from them again. I have been buying from them for over 10 years and during this entire time, not a single return I made, has been rejected. Recently, I returned two clothing items (1 x pants and 1 x dress from the two respective orders) in the same box. The return of the dress was rejected by Superbalist.com on the basis that it was “not in saleable condition due to perfume scent.” I categorically deny spraying perfume on the garment or wearing any while trying it on. The dress was tried on briefly indoors and returned with swing tag intact. I have the photographs as proof of this, but how does one proof "scent"? During a recorded call, I requested escalation to a manager and was assured the matter would be escalated. Instead, I received repeated email responses stating that “the warehouse advised” the item was unsellable. No member of management ever engaged with me directly. I requested that a manager explain to me how they could objectively assess scent as part of their standard operating procedure, but never received any meaningful engagement from the Superbalist.com team. Even after I specifically indicated (to one of the several fashion assistants who only responded with the same system generated email) that I would on principal not take receipt of the dress despite their refusal to refund me, they sent it back with Dawn Wing (Superbalist has always delivered to me through takealot transport), the sender a private name (no indication of the Superbalist on waybill) in a takealot box with a large red "Fragile" sticker on. This complaint is not about the money (it was a sale item), but about the way the process was handled and the risk involved in buying from Superbalist.com. My profile with Superbalist.com will show dozens of clothing items purchased each year - why has not a single item been rejected based on perfume scent before? Is this a new policy or change of management that suddenly gives warehouse assistants the power to reject an item based on something that cannot be proved? Lastly, I opened the box with the dress this morning - honestly, it smells like new fabric to me. But how can I prove that, right? And that is exactly why I won't buy from them again. Fortunately, this was a sale item, but it may just as well have been a R2K Mango dress, so I would rather be safe than sorry.
Helpful (0)
|Replies (0)TH
Timonette H
1 reviews | Active since Jan 2020
4 Mar 2026, 11:39
Be careful - your clothing return may be rejected without any management interaction if "the warehouse" at Superbalist.com decides it smells like perfume.
Recently, I have had an experience with Superbalist.com that has totally warned me off purchasing from them again. I have been buying from them for over 10 years and during this entire time, not a single return I made, has been rejected. Recently, I returned two clothing items (1 x pants and 1 x dress from the two respective orders) in the same box. The return of the dress was rejected by Superbalist.com on the basis that it was “not in saleable condition due to perfume scent.” I categorically deny spraying perfume on the garment or wearing any while trying it on. The dress was tried on briefly indoors and returned with swing tag intact. I have the photographs as proof of this, but how does one proof "scent"? During a recorded call, I requested escalation to a manager and was assured the matter would be escalated. Instead, I received repeated email responses stating that “the warehouse advised” the item was unsellable. No member of management ever engaged with me directly. I requested that a manager explain to me how they could objectively assess scent as part of their standard operating procedure, but never received any meaningful engagement from the Superbalist.com team. Even after I specifically indicated (to one of the several fashion assistants who only responded with the same system generated email) that I would on principal not take receipt of the dress despite their refusal to refund me, they sent it back with Dawn Wing (Superbalist has always delivered to me through takealot transport), the sender a private name (no indication of the Superbalist on waybill) in a takealot box with a large red "Fragile" sticker on. This complaint is not about the money (it was a sale item), but about the way the process was handled and the risk involved in buying from Superbalist.com. My profile with Superbalist.com will show dozens of clothing items purchased each year - why has not a single item been rejected based on perfume scent before? Is this a new policy or change of management that suddenly gives warehouse assistants the power to reject an item based on something that cannot be proved? Lastly, I opened the box with the dress this morning - honestly, it smells like new fabric to me. But how can I prove that, right? And that is exactly why I won't buy from them again. Fortunately, this was a sale item, but it may just as well have been a R2K Mango dress, so I would rather be safe than sorry.
0
Replies (0)kK