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Superbalist.com
Unclaimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Superbalist.com is struggling across nearly every operational touchpoint. Customers describe systemic failures in delivery reliability, return collection, refund processing, and customer service responsiveness. While a small group of loyal shoppers praise fast delivery and the app experience, the dominant narrative is one of broken promises, ignored escalations, and disputes over wrong, missing, or allegedly counterfeit items.
TrustIndex
2.4
Jul '25 - Jun '26
Based on recent customer reviews, Superbalist.com is struggling across nearly every operational touchpoint. Customers describe systemic failures in delivery reliability, return collection, refund processing, and customer service responsiveness. While a small group of loyal shoppers praise fast delivery and the app experience, the dominant narrative is one of broken promises, ignored escalations, and disputes over wrong, missing, or allegedly counterfeit items.
The most common complaint about Superbalist.com, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns & Consumer Rights (1.1) is the most damaging theme. Customers report rejected returns over alleged scent or dirt, refunds delayed for weeks or months, items collected but never refunded, and warranty claims for faulty shoes and furniture being denied outright.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
****** order I placed an order on the 31st of March on Superbalist, and the estimated delivery date was the 08 of April, but on the 06th of April i received an SMS of tracking my order. Around 15:00 when I tracked my order it said “delivered” , then I thought the driver is still yet to come. Day after , I called and asked about the delivery of my order , and they said they will check with the driver. Called several times and the response I got is that they “escalated the matter to the branch”. The investigating team came to my home to ask questions and I responded with full details. They called the driver, Colleen, and asked him to switch cameras to video call so he can point out the person he gave the order to, and he refused. A week later, the driver, Colleen , came with the person he works with. He told me that he doesn’t remember being around my area on the 6th of April and the person he works with said the same thing. We stood outside in the rain , around 18:00 - 19:00 and he said that their delivery trucks have cameras on them, and that he doesn’t mind coming back with the footage. Days passed and I received no communication from both the Takealot delivery driver and Superbalist . When I called for consecutive days, all received is that “they escalated the matter to the branch”. When I called again, their client concierge , Ashla, sent me a picture via email of a signature that isn’t mine. In response to that, I sent her an email of my ID card , that has my signature. A day later , I received an email from Superbalist stating that their internal investigation had concluded and a GPS coordinate proves that the driver was at my home on the 6th , and that I signed for the order and driver has confirmed a successful delivery with me after a follow up visit, which is a total lie. I then asked them to produce the footage since the driver said their trucks have cameras. I have been waiting for the footage till now. The GPS coordinates mean nothing without the footage as of now, because in all honesty I didn’t receive the order at all. Each time when I call Superbalist for assistance, they take me back and forth With zero assistance and saying that they will contact me. Even now I’m still waiting on them
1 reviews | Active since Jan 2020
****** order I placed an order on the 31st of March on Superbalist, and the estimated delivery date was the 08 of April, but on the 06th of April i received an SMS of tracking my order. Around 15:00 when I tracked my order it said “delivered” , then I thought the driver is still yet to come. Day after , I called and asked about the delivery of my order , and they said they will check with the driver. Called several times and the response I got is that they “escalated the matter to the branch”. The investigating team came to my home to ask questions and I responded with full details. They called the driver, Colleen, and asked him to switch cameras to video call so he can point out the person he gave the order to, and he refused. A week later, the driver, Colleen , came with the person he works with. He told me that he doesn’t remember being around my area on the 6th of April and the person he works with said the same thing. We stood outside in the rain , around 18:00 - 19:00 and he said that their delivery trucks have cameras on them, and that he doesn’t mind coming back with the footage. Days passed and I received no communication from both the Takealot delivery driver and Superbalist . When I called for consecutive days, all received is that “they escalated the matter to the branch”. When I called again, their client concierge , Ashla, sent me a picture via email of a signature that isn’t mine. In response to that, I sent her an email of my ID card , that has my signature. A day later , I received an email from Superbalist stating that their internal investigation had concluded and a GPS coordinate proves that the driver was at my home on the 6th , and that I signed for the order and driver has confirmed a successful delivery with me after a follow up visit, which is a total lie. I then asked them to produce the footage since the driver said their trucks have cameras. I have been waiting for the footage till now. The GPS coordinates mean nothing without the footage as of now, because in all honesty I didn’t receive the order at all. Each time when I call Superbalist for assistance, they take me back and forth With zero assistance and saying that they will contact me. Even now I’m still waiting on them
1 reviews | Active since Jan 2020
Superbalist has refused to honour its own returns policy regarding a defective product. I originally returned this exact pair of shoes due to defects and accepted an exchange instead of a refund. The replacement pair was delivered on 24 November 2025 and also became defective within 6 months. Despite their policy clearly stating that the warranty period runs from the date of delivery/collection, my refund has been declined based on the order date instead. I have provided proof of delivery and screenshots of their policy, yet the matter continues to be handled unfairly. What is most disappointing is that this is already a replacement for the same issue, which clearly raises concerns about the quality and durability of the product. Customers should not have to fight this hard to have a straightforward policy app**** correctly. Very disappointed with the service and lack of accountability.
1 reviews | Active since Jan 2020
Superbalist has refused to honour its own returns policy regarding a defective product. I originally returned this exact pair of shoes due to defects and accepted an exchange instead of a refund. The replacement pair was delivered on 24 November 2025 and also became defective within 6 months. Despite their policy clearly stating that the warranty period runs from the date of delivery/collection, my refund has been declined based on the order date instead. I have provided proof of delivery and screenshots of their policy, yet the matter continues to be handled unfairly. What is most disappointing is that this is already a replacement for the same issue, which clearly raises concerns about the quality and durability of the product. Customers should not have to fight this hard to have a straightforward policy app**** correctly. Very disappointed with the service and lack of accountability.
1 reviews | Active since Jan 2020
If I could give a 0, I would. Initially sent me a broken product. Then, I returned the product, they reordered it only then to realize the don't actually have any in stock and then cancel to order without telling me. I had to figure out for myself why they randomly cancelled the order. Then they send me a promo code to make up for the mistakes they were continually making only for the promo code to only work if there's no other discounts on any products in the cart and if the value of the cart is above a certain value. The latter is perfectly fine, the first part of there no other discounts is basically impossible to meet given that there's always special on the site. Making the promo code essentially unusable and then they kept saying they're amending it and finding a solution and never ended up finding any solution. They sent an email saying they amended it, sending back the same conditions, the same code, the same everything. What did they amend then? Stupid customer service people too. Never met dumber people in my life
1 reviews | Active since Jan 2020
If I could give a 0, I would. Initially sent me a broken product. Then, I returned the product, they reordered it only then to realize the don't actually have any in stock and then cancel to order without telling me. I had to figure out for myself why they randomly cancelled the order. Then they send me a promo code to make up for the mistakes they were continually making only for the promo code to only work if there's no other discounts on any products in the cart and if the value of the cart is above a certain value. The latter is perfectly fine, the first part of there no other discounts is basically impossible to meet given that there's always special on the site. Making the promo code essentially unusable and then they kept saying they're amending it and finding a solution and never ended up finding any solution. They sent an email saying they amended it, sending back the same conditions, the same code, the same everything. What did they amend then? Stupid customer service people too. Never met dumber people in my life
1 reviews | Active since Jan 2020
Placed an order in March and I have waited for my order since then. I contacted them few days after my expected delivery, and since then they are taking me back and forth. The driver came to my house and states that he doesn’t remember delivering around my area on that day but the tracking coordinates say otherwise. What puzzles me is that on the day of the “delivery “ I was home all day long.
1 reviews | Active since Jan 2020
Placed an order in March and I have waited for my order since then. I contacted them few days after my expected delivery, and since then they are taking me back and forth. The driver came to my house and states that he doesn’t remember delivering around my area on that day but the tracking coordinates say otherwise. What puzzles me is that on the day of the “delivery “ I was home all day long.
1 reviews | Active since Jan 2020
I have only used Superbalist for H&M which has gone very well every time and I was delighted when this latest delivery arrived within a day ahead of schedule on the weekend. I find it easier than actually shopping H&M instore. Sometimes online stock is low but so is it instore and at least online saves you a fruitless trip instore. I also really like my products now that I understand sizing well.
1 reviews | Active since Jan 2020
I have only used Superbalist for H&M which has gone very well every time and I was delighted when this latest delivery arrived within a day ahead of schedule on the weekend. I find it easier than actually shopping H&M instore. Sometimes online stock is low but so is it instore and at least online saves you a fruitless trip instore. I also really like my products now that I understand sizing well.
1 reviews | Active since Jan 2020
The service is outrageously appalling. My son ordered from superbalist... The first parcel was returned without even a single attempt to deliver. He ordered the same goods again... he received an email that says his parcel was delivered. ... whereas there was no attempt to deliver AGAIN. We have been calling eversince... they tell us they can see the parcel is not delivered yet.. they will follow up and get back to us. Until today... they never did... whne we called them yesterday they said it will be out for delivery today. It's almost 5pm... no parcel has been delivered... not even a call with the intention to deliver. What kind of service is this?
1 reviews | Active since Jan 2020
The service is outrageously appalling. My son ordered from superbalist... The first parcel was returned without even a single attempt to deliver. He ordered the same goods again... he received an email that says his parcel was delivered. ... whereas there was no attempt to deliver AGAIN. We have been calling eversince... they tell us they can see the parcel is not delivered yet.. they will follow up and get back to us. Until today... they never did... whne we called them yesterday they said it will be out for delivery today. It's almost 5pm... no parcel has been delivered... not even a call with the intention to deliver. What kind of service is this?
1 reviews | Active since Jan 2020
1st time ordering from this company and I'm very pleased. Order was placed on Wednesday, I selected the cash on delivery option and received the items on Saturday in perfect condition. Very professional courier. I've already placed the next order!
1 reviews | Active since Jan 2020
1st time ordering from this company and I'm very pleased. Order was placed on Wednesday, I selected the cash on delivery option and received the items on Saturday in perfect condition. Very professional courier. I've already placed the next order!
Superbalist.com has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 228 reviews in the last 12 months. Hellopeter has tracked Superbalist.com across 4,464 total reviews. How is the TrustIndex calculated? →