Dismal service Superbalist

The service is outrageously appalling. My son ordered from superbalist... The first parcel was returned without even a single attempt to deliver. He ordered the same goods again... he received an email that says his parcel was delivered. ... whereas there was no attempt to deliver AGAIN. We have been calling eversince... they tell us they can see the parcel is not delivered yet.. they will follow up and get back to us. Until today... they never did... whne we called them yesterday they said it will be out for delivery today. It's almost 5pm... no parcel has been delivered... not even a call with the intention to deliver. What kind of service is this?