NS
Nontokozo S
Active since Feb 2021
23
Reviews
0
Industries
Reviews
23 reviews1 month ago
Unmatched shameful service by far
No consideration even for new clients . After paying that invoice, I have been calling them for proper installation and their support team is literally one person who has given for different passwords that are not working. Requested for a technician, he acted as if he arranging a technician but never did. 4 days since paid invoice and I am still not getting the service I paid for. By all means Please avoid this service provider and they don’t even reply to any of complaints… it’s as if they running a tuck shop
0 replies
3 months ago
Your deposit will be used as a cost recovery buffer
Your deposit, forget about it. The agents are nice and very professional but after that signature you are on your own. They’ve done their job. Firstly you will occupy a unit with pre existing damages and defects from the previous tenants. You will find out why the unit is in that condition because they’ll hold your deposit and shift the blame on you.they will promise you to do repairs the first week of your occupancy and that’ll never happen during that period only when it suits them and it inconveniences you…they’ll even suggest you take leave from work to accommodate their inefficiency. NEVER OCCUPY A UNIT WITH PRE EXISTING DAMAGES by the time you move out, they’ll fabricate defects, exaggerate expenses and phrase their administrative systems issues as logically and contractually relevant just not to pay back the deposit. This is with hope that you eventually give up your deposit from the exhaustion of following up. And they have done this to many people and got away with it. My refund is based upon finalising the previous tenants account who moved out months ago so they can reconcile my refund invoice…the refund administrator for the Windmill park estate has a negative attitude,any incompetence and unstructured internal processes will be used to delay your refund and to a higher possibility of not getting it. Believe the reviews and save yourself the headache of dealing with this rental agency.
0 replies
5 months ago
Impossible to cancel their service.
I have been attempting to cancel this policy since Friday with all my emails being responded by a AI Bolt giving me contact information that doesn’t exist (010) 496-2186 and (0860) 939-493. I have been addressing one issue with pineapple and being sent to one agent to another and Bolt Ai responses…I have had enough of doing unnecessary admin as a customer due to poor customer service. According to FSCA it shouldn’t be a hassle for a client to complain and to cancel a service with the service provider, pineapple is not easily accessible when it comes to cancellation and complaints. I am escalating this to ombudsman office.
53 replies
10 months ago
Impossible standards
I have three hard enquiries on my credit report from employment background checks during my job search. When I contacted TransUnion to ask why these are hard enquiries and not soft, I discovered another issue — a recent residential address on my report that I don’t recognize. While explaining this to the agent, she asked me to resend my proof of address and then abruptly hung up on me. My credit report has no defaults or judgments, yet my credit score isn’t improving because of incorrect information. It’s very difficult to dispute errors since credit bureaus make it almost impossible to reach them. The credit scoring system seems designed to keep people trapped in a cycle of working hard to maintain a good score, while small errors or policies work against them. Why is an employment check treated as a negative factor?
53 replies
11 months ago
KNOW YOUR RIGHTS - PRESCRIBED DEBT & DEBT COLLECTORS LIKE MBD
MBD is a debt collection company known for buying debt from credit providers , mostly prescribed debt (that is no longer legally collectible) - and aggressively pursuing payments . • What They Don't Want You to Know: • A prescribed debt is: - Older than three years AND - No summons or legal action taken during that period, - You haven't acknowledged the debt in writing or make any payment in that time But Here's the Catch: 1 Do not take their calls or engage emotionally. 2 Send a formal "Notice of Prescription" demanding they stop contacting you. 3 If they continue, email Credit Ombud and escalate to the National Credit Regulator (NCR). 4 Keep a record of all communicaton. 5 Never acknowledge a prescribed debt or make payments "to settle it" without legal advice. They Cannot: • List a prescribed debt on your credit report unless you acknowledged it or made a payment • Threaten or harass you paying what the law so considers unenforceable Resources: Complaints@creditombud.org.za Ccomplaints@ncr.org.za Prescription Act 68 of 1969 (as amended) www.mycreditcheck.co.za Going forward, be responsible financially to avoid this type of situation again
58 replies
14 months ago
Old owner of the number is the most wanted and I don’t know this person
Your network is good, I just have a question, is there a way of generating new contact numbers for your new clients? I’m being called by MBD and all other companies looking for a Mr mxolisi ntombela I don’t know!! I bought a phone 4 months ago and boom I have to explain myself to these providers simply because you regenerate old numbers and give them to new customers. as South Africans we are already having issues with direct telephone marketing services we did not give consent for and now we have to inherit people’s frustration from debt collectors simply because we signed up to be your customers?
106 replies
14 months ago
Spam calls
Direct marketing calls without any consent. Your contact center agents calls us only to hang up on us, told one of them to remove my number as I’ve never signed up for any dstv service thanks to Netflix instead she passed on my number to the rest of the agents to bump up their stats. Section 29 of Popia Multichoice!!
0 replies
17 months ago
Customer service- poor
Poor customer service. Couldn’t change contact details with 3 different agents who kept on sending me verification emails but with no assistance after with my query. They keep sending emails that your query has been resolved successfully for audit trail purposes but still on the app my contact number is still updated. 2nd issue, can’t pay the outstanding balance on app because it buffers and when I sent a request they did the same thing as the contact details query. They can only be emailed but not be called.
56 replies
17 months ago
Marketing emails
I love your service and products but I am tired of the non stop marketing emails that I always unsubscribe from but still get to this day. What is the unsubscribe button at the end of your mails for if we still getting them? Was signing up to be your customer also obliged me to be receptive to your marketing emails even when I don’t want to? Have your IT department attend to that unsubscribe button, I don’t want to know any sales or new products. If I want pillows I know where volpes stores are!
53 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
1 (4.3478260869565215%)
2 Star
1 (4.3478260869565215%)
1 Star
19 (82.6086956521739%)