Volpes, The Home of Linen Reviews | 2.5 TrustIndex | Hellopeter

Volpes, The Home of Linen Reviews | 2.5 TrustIndex | Hellopeter

Review Distribution

1.5|53 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About Volpes, The Home of Linen

What do customers say about Volpes, The Home of Linen?

Based on recent customer reviews, Volpes, The Home of Linen is facing significant customer frustration across multiple areas. Shoppers describe deteriorating product quality, restrictive return policies, and unresponsive support channels. While isolated branches receive warm praise for individual staff members, the dominant narrative centres on broken trust, with long-standing loyal customers publicly announcing they will no longer support the brand.

Is Volpes, The Home of Linen trustworthy?

Volpes, The Home of Linen has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 53 reviews in the last 12 months. Hellopeter has tracked Volpes, The Home of Linen across 254 total reviews. How is the TrustIndex calculated? →

Recent reviews (53)

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Popular mentions

friendly staff helpful great service knowledgeable no refund poor quality no response spam emails wrong item faded linen

A

1 reviews | Active since Jan 2020

26 May 2026, 15:34

Exchanges

Extremely disappointed with the customer service at Volpes. I purchased linen on promotion and needed to exchange an item within the allowed 30-day period. I was then told that because the promotion had ended, I would have to pay full price for the replacement item — even though I had already paid for the original item during the sale. This makes absolutely no sense and feels incredibly unfair to loyal customers. An exchange should not result in a customer being penalised because the store’s promotion period ended after purchase. Very poor customer service and definitely not the shopping experience I expected. @Centurion

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A

1 reviews | Active since Jan 2020

26 May 2026, 15:34

Exchanges

Extremely disappointed with the customer service at Volpes. I purchased linen on promotion and needed to exchange an item within the allowed 30-day period. I was then told that because the promotion had ended, I would have to pay full price for the replacement item — even though I had already paid for the original item during the sale. This makes absolutely no sense and feels incredibly unfair to loyal customers. An exchange should not result in a customer being penalised because the store’s promotion period ended after purchase. Very poor customer service and definitely not the shopping experience I expected. @Centurion

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A

1 reviews | Active since Jan 2020

22 May 2026, 16:33

Forced marketing- no opt out for marketing ads

I wrote a review in 2021 and I mentioned that I love your products but please remove me from marketing emails and this stopped (volpes confirmed by responding to the hellopeter review)until 2 months ago I am receiving emails from you guys again… the last time I bought from you was in 2021 and have never had to come back because of good quality but the marketing emails are annoying me. I did not give consent to receive these emails and now you are forcing it on me. Your opt out button is just there for disguise and you know that it’s not working. I’ve sent another email following up the first in 2021 to remove my email address from I wrote a review in 2021 and I mentioned that I love your products but please remove me from marketing emails and this stopped until 2 months ago I am receiving emails from you guys again… the last time I bought from you was in 2021 and have never had to come back because of good quality but the marketing emails are annoying me. I did not give consent to receive these emails and now you are forcing it on me. Your opt out button is just there for disguise and you know that it’s not working. I’ve sent another email following up the first in 2021 to remove my email address from marketing emails

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A

1 reviews | Active since Jan 2020

22 May 2026, 16:33

Forced marketing- no opt out for marketing ads

I wrote a review in 2021 and I mentioned that I love your products but please remove me from marketing emails and this stopped (volpes confirmed by responding to the hellopeter review)until 2 months ago I am receiving emails from you guys again… the last time I bought from you was in 2021 and have never had to come back because of good quality but the marketing emails are annoying me. I did not give consent to receive these emails and now you are forcing it on me. Your opt out button is just there for disguise and you know that it’s not working. I’ve sent another email following up the first in 2021 to remove my email address from I wrote a review in 2021 and I mentioned that I love your products but please remove me from marketing emails and this stopped until 2 months ago I am receiving emails from you guys again… the last time I bought from you was in 2021 and have never had to come back because of good quality but the marketing emails are annoying me. I did not give consent to receive these emails and now you are forcing it on me. Your opt out button is just there for disguise and you know that it’s not working. I’ve sent another email following up the first in 2021 to remove my email address from marketing emails

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A

1 reviews | Active since Jan 2020

22 May 2026, 02:33

VOLPES and BASH

Since 2000, I was "sold" on VOLPES product QUALITY, numerous years online ordering, agreeable bit more expensive than general chain "equivalents". My Home & Cottage & Chalet don't have curtains, bedding sheeting, pillows etc that's NOT purchased from Volpes! April viewed "seasonal specials" on the App, by pure luck 'created profile'/login with "BASH". Hubby and I visited the shop, at K90 centre! MISTAKE, HUGE MISTAKE!... Approached by young inexperienced floor sales person, whom "smothered" me, he didn't understood that I wanted to see actual bathroom towels that were on promotion, but it didn't deter him, TWICE he shoved [seemed like bluish fluffy throws] right into my face, totally ignoring my request. Right there, the planned shopping list disappeared! At the counter, oldish gentleman, became completely panic-stricken, informed me if I don't have a TFG card, I'm not eligible for any discounts! Huge confusion, a gentleman stepped in, obviously either Senior/Floor Manager, explained new requirement of logging into "BASH" account in order to qualify for said discount[s], but, still not the end of this nightmare, I had to make three [3] different transactions, reason, the system won't give me the second item's promo discount... How sad, after 23+ years, I'm forced to start shopping around! Then ABSOLUTE WORST, HELLISH NIGHTMARE started with BASH! Their Sales/Promo Pitched E-mails flooded my inbox! You can unsubscribe from one category, doesn’t stop, finally tag each as SPAM! They advertise thousands of products! TOTALLY DISAPPOINTED!

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A

1 reviews | Active since Jan 2020

22 May 2026, 02:33

VOLPES and BASH

Since 2000, I was "sold" on VOLPES product QUALITY, numerous years online ordering, agreeable bit more expensive than general chain "equivalents". My Home & Cottage & Chalet don't have curtains, bedding sheeting, pillows etc that's NOT purchased from Volpes! April viewed "seasonal specials" on the App, by pure luck 'created profile'/login with "BASH". Hubby and I visited the shop, at K90 centre! MISTAKE, HUGE MISTAKE!... Approached by young inexperienced floor sales person, whom "smothered" me, he didn't understood that I wanted to see actual bathroom towels that were on promotion, but it didn't deter him, TWICE he shoved [seemed like bluish fluffy throws] right into my face, totally ignoring my request. Right there, the planned shopping list disappeared! At the counter, oldish gentleman, became completely panic-stricken, informed me if I don't have a TFG card, I'm not eligible for any discounts! Huge confusion, a gentleman stepped in, obviously either Senior/Floor Manager, explained new requirement of logging into "BASH" account in order to qualify for said discount[s], but, still not the end of this nightmare, I had to make three [3] different transactions, reason, the system won't give me the second item's promo discount... How sad, after 23+ years, I'm forced to start shopping around! Then ABSOLUTE WORST, HELLISH NIGHTMARE started with BASH! Their Sales/Promo Pitched E-mails flooded my inbox! You can unsubscribe from one category, doesn’t stop, finally tag each as SPAM! They advertise thousands of products! TOTALLY DISAPPOINTED!

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A

1 reviews | Active since Jan 2020

16 May 2026, 12:00

Complaint fell on deaf ears

I visited your store in Ferndale to purchase grey flat sheets for my two seater couches on Thursday the 14/05/2026. Layla Salem the sales person helped me before so I felt confident when she approached me for assistance. I explained to her that I was looking for 2 x grey flat sheets (double) to cover my two, two seater couches to prevent my cat from scratching it. We went to the shelves and she asked whether I would like the darker or lighter grey. I opted for the darker grey. When I wanted to pay I noticed that it was rather pricey…… I still checked with Layla that I could return in case they didn’t fit to which she agreed. On arrival I placed one sheet over one of the couches to check the size and noticed that they were rather big. Although I was perplexed at the size, I made a cut into the sheet to guide me so that I know how big piece of the sheet I should cut off. When I took the second sheet out I noticed that it is not a double flat sheet but a double/queen flat sheet. Which explained the excessive piece of fabric I needed to cut off (1x3 meters). I am disappointed that I was not guided as expected by Layla. Had she pointed out that it is not just a double but a double/queen I would not have purchased it……. When I brought the matter to Lisa’s attention she apologized and said that the double/queen is the standard size of Volpes and that she will address the matter with Layla. She also asked why didn’t I return the other sheet? I said yes, perhaps I could have, but at the cost of petrol it was not an option for me and that they only have two sizes. The size that was sold to me and single/three quarter which most definitely would have been too small. Needless to say; being a pensioner I spent unnecessary money and I also had to cut the sheets to fit the couches which resulted in wasting of fabric. Lisa said that there was nothing that she could do since I should have returned the other sheet for a refund. I had to explain to her several times that the sheets were for two, two seater couches and since I already cut the one returning the other served no purpose....... I wrote an e-mail to Melanie who is Lisa's Manager. She only contacted me on the 14th as she was on leave. I had to endure the same painful explanation with her as I had with Lisa as she also said that I should have returned the other sheet. When I eventually managed to explain why I couldn't return the other sheet she said that there was nothing that she could and will have to escalate the matter. I am still waiting!!!! If Layla pointed out the sizes sold by Volpes I would not have spent my hard earned pension in your store not to mention the pieces I had to cut off which served no purpose, I can’t believe that a store as big as VOLPES has inexperienced employees that are not trained to ensure that your customers suffer such losses. I will not be shopping at any of you stores again! Especially since I am a pensioner:)

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A

1 reviews | Active since Jan 2020

16 May 2026, 12:00

Complaint fell on deaf ears

I visited your store in Ferndale to purchase grey flat sheets for my two seater couches on Thursday the 14/05/2026. Layla Salem the sales person helped me before so I felt confident when she approached me for assistance. I explained to her that I was looking for 2 x grey flat sheets (double) to cover my two, two seater couches to prevent my cat from scratching it. We went to the shelves and she asked whether I would like the darker or lighter grey. I opted for the darker grey. When I wanted to pay I noticed that it was rather pricey…… I still checked with Layla that I could return in case they didn’t fit to which she agreed. On arrival I placed one sheet over one of the couches to check the size and noticed that they were rather big. Although I was perplexed at the size, I made a cut into the sheet to guide me so that I know how big piece of the sheet I should cut off. When I took the second sheet out I noticed that it is not a double flat sheet but a double/queen flat sheet. Which explained the excessive piece of fabric I needed to cut off (1x3 meters). I am disappointed that I was not guided as expected by Layla. Had she pointed out that it is not just a double but a double/queen I would not have purchased it……. When I brought the matter to Lisa’s attention she apologized and said that the double/queen is the standard size of Volpes and that she will address the matter with Layla. She also asked why didn’t I return the other sheet? I said yes, perhaps I could have, but at the cost of petrol it was not an option for me and that they only have two sizes. The size that was sold to me and single/three quarter which most definitely would have been too small. Needless to say; being a pensioner I spent unnecessary money and I also had to cut the sheets to fit the couches which resulted in wasting of fabric. Lisa said that there was nothing that she could do since I should have returned the other sheet for a refund. I had to explain to her several times that the sheets were for two, two seater couches and since I already cut the one returning the other served no purpose....... I wrote an e-mail to Melanie who is Lisa's Manager. She only contacted me on the 14th as she was on leave. I had to endure the same painful explanation with her as I had with Lisa as she also said that I should have returned the other sheet. When I eventually managed to explain why I couldn't return the other sheet she said that there was nothing that she could and will have to escalate the matter. I am still waiting!!!! If Layla pointed out the sizes sold by Volpes I would not have spent my hard earned pension in your store not to mention the pieces I had to cut off which served no purpose, I can’t believe that a store as big as VOLPES has inexperienced employees that are not trained to ensure that your customers suffer such losses. I will not be shopping at any of you stores again! Especially since I am a pensioner:)

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A

1 reviews | Active since Jan 2020

28 Apr 2026, 19:16

Stuck with a cushion I do not like

I bought a lumber cushion yesterday 27/04/2026 at VOLPES in Ferndale on Republic mall in Randburg . I specifically asked to see the cushion in the store and I was told they don’t have it on the floor . I remember saying to the employee “ it means I have to take it home to see if I like it “ I bought the cushion and went home to try it. Cost R600 Today 28/04/2026 I took it back because it’s too big for my bed and I was told that VOLPES doesn’t allow return of pillows and cushions. I’m okay with the policy but I feel it SHOULD be communicated especially to someone like me who specifically asked to see the cushion on the floor of the store. The person assisting me SHOULD have said 1. Let me open one for you to see here In Store because once you buy it you can’t return it 2.yes we don’t have one on the floor and I’m not allowed to open one for you in store , but once you buy it you can’t return it Even the person who made me pay for it should have said “ you are not allowed To return this, are you sure about your purchase….. it takes 3 seconds to ask I am sooooooooo upset . I can’t believe that a store as big as VOLPES has such a return policy and also the employees are not trained to make sure they don’t have such incidences as mine I really wasn’t expecting a refund in cash , I expected to be given the credit , be allowed to buy something else that will give me my money’s worth , I would have added more money to buy what I like if need be. My dissatisfaction comes from being stuck with a cushion I don’t like because of a policy I didn’t know and staff members who failed to let me know even after I showed interest in seeing the cushion in store . The manager said cushions are like underwear that’s why they don’t allow returns , I don’t think cushions are like , we all understand why underwear can’t be returned in fact one can say it’s a COMMON rule that underwear can’t be returned , but cushions??? I’ll update if my complaint/review is attended to . I’ve also emailed Headoffice and called the store / customer service

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A

1 reviews | Active since Jan 2020

28 Apr 2026, 19:16

Stuck with a cushion I do not like

I bought a lumber cushion yesterday 27/04/2026 at VOLPES in Ferndale on Republic mall in Randburg . I specifically asked to see the cushion in the store and I was told they don’t have it on the floor . I remember saying to the employee “ it means I have to take it home to see if I like it “ I bought the cushion and went home to try it. Cost R600 Today 28/04/2026 I took it back because it’s too big for my bed and I was told that VOLPES doesn’t allow return of pillows and cushions. I’m okay with the policy but I feel it SHOULD be communicated especially to someone like me who specifically asked to see the cushion on the floor of the store. The person assisting me SHOULD have said 1. Let me open one for you to see here In Store because once you buy it you can’t return it 2.yes we don’t have one on the floor and I’m not allowed to open one for you in store , but once you buy it you can’t return it Even the person who made me pay for it should have said “ you are not allowed To return this, are you sure about your purchase….. it takes 3 seconds to ask I am sooooooooo upset . I can’t believe that a store as big as VOLPES has such a return policy and also the employees are not trained to make sure they don’t have such incidences as mine I really wasn’t expecting a refund in cash , I expected to be given the credit , be allowed to buy something else that will give me my money’s worth , I would have added more money to buy what I like if need be. My dissatisfaction comes from being stuck with a cushion I don’t like because of a policy I didn’t know and staff members who failed to let me know even after I showed interest in seeing the cushion in store . The manager said cushions are like underwear that’s why they don’t allow returns , I don’t think cushions are like , we all understand why underwear can’t be returned in fact one can say it’s a COMMON rule that underwear can’t be returned , but cushions??? I’ll update if my complaint/review is attended to . I’ve also emailed Headoffice and called the store / customer service

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A

1 reviews | Active since Jan 2020

28 Apr 2026, 09:37

POOR QUALITY FEATHER PILLOW INNERS. NO RESPONSE TO EMAILS.

Very poor quality pillow innrers. Within 6 months the feather pillow is unusbale. So many sharp feathers poking through. Volpes Woodlands told me they cannot process a return or refund and I need to email Bash, They do not reply to emails. I emailed on the 19 and 27 March. I bought a feather pillow inner from Volpes and within 6 months all of the feathers are poking through, It is unusable. Volpes told me to email TFG Bash customer services as they are unable to process a return and refund.

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A

1 reviews | Active since Jan 2020

28 Apr 2026, 09:37

POOR QUALITY FEATHER PILLOW INNERS. NO RESPONSE TO EMAILS.

Very poor quality pillow innrers. Within 6 months the feather pillow is unusbale. So many sharp feathers poking through. Volpes Woodlands told me they cannot process a return or refund and I need to email Bash, They do not reply to emails. I emailed on the 19 and 27 March. I bought a feather pillow inner from Volpes and within 6 months all of the feathers are poking through, It is unusable. Volpes told me to email TFG Bash customer services as they are unable to process a return and refund.

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A

1 reviews | Active since Jan 2020

25 Apr 2026, 10:14

vote with your feet and walk out!

It’s completely understandable that you feel upset. You were well within your rights to walk out, and your frustration highlights a growing tension in South African retail regarding the Protection of Personal Information Act (POPIA). Your Rights and the Law The Right to Refuse: Under POPIA, you generally have the right to object to the processing of your personal information. If a store makes sharing your data a condition of a sale that doesn't strictly require it (like a cash purchase), you can choose not to proceed. Purpose Specification: Companies must collect data for a specific, explicitly defined purpose. If they cannot explain why your ID or phone number is essential to apply a 40% discount, they may be overstepping the principle of "minimality"—only collecting what is strictly necessary. Contractual Necessity: Retailers sometimes argue that certain data is "necessary for the performance of a contract" (the sale). However, for a simple over-the-counter discount, this is often a stretch and is usually a tactic for direct marketing, which requires your explicit opt-in consent. Protection of Personal Information Act (POPI Act) Protection of Personal Information Act (POPI Act) +4 Impact on Volpes and Other Customers Impact for Volpes: By refusing service, Volpes risks reputational damage and losing customers to competitors. If their policy is found to be non-compliant, they could face investigations or fines from the Information Regulator. Customer Sentiment: You are certainly not alone. Many South African consumers are increasingly protective of their privacy to avoid spam and identity theft. Public platforms like HelloPeter often show reviews from customers frustrated by poor service or perceived privacy intrusions. "Voting with Your Feet": This is a powerful form of consumer protest. In South Africa, shoppers are increasingly shifting to brands that offer transparency and value without unnecessary hurdles. HJW Attorneys HJW Attorneys +7 Does Walking Out Work? Yes, "voting with your feet" is effective because: Revenue Loss: It directly hits a store's bottom line. Market Pressure: Retailers monitor "walk-outs" and lost sales. If enough customers leave over data demands, the business is often forced to simplify their checkout process to remain competitive. Trust Building: Brands that respect privacy are finding they build stronger, more loyal customer bases than those that force data collection.

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A

1 reviews | Active since Jan 2020

25 Apr 2026, 10:14

vote with your feet and walk out!

It’s completely understandable that you feel upset. You were well within your rights to walk out, and your frustration highlights a growing tension in South African retail regarding the Protection of Personal Information Act (POPIA). Your Rights and the Law The Right to Refuse: Under POPIA, you generally have the right to object to the processing of your personal information. If a store makes sharing your data a condition of a sale that doesn't strictly require it (like a cash purchase), you can choose not to proceed. Purpose Specification: Companies must collect data for a specific, explicitly defined purpose. If they cannot explain why your ID or phone number is essential to apply a 40% discount, they may be overstepping the principle of "minimality"—only collecting what is strictly necessary. Contractual Necessity: Retailers sometimes argue that certain data is "necessary for the performance of a contract" (the sale). However, for a simple over-the-counter discount, this is often a stretch and is usually a tactic for direct marketing, which requires your explicit opt-in consent. Protection of Personal Information Act (POPI Act) Protection of Personal Information Act (POPI Act) +4 Impact on Volpes and Other Customers Impact for Volpes: By refusing service, Volpes risks reputational damage and losing customers to competitors. If their policy is found to be non-compliant, they could face investigations or fines from the Information Regulator. Customer Sentiment: You are certainly not alone. Many South African consumers are increasingly protective of their privacy to avoid spam and identity theft. Public platforms like HelloPeter often show reviews from customers frustrated by poor service or perceived privacy intrusions. "Voting with Your Feet": This is a powerful form of consumer protest. In South Africa, shoppers are increasingly shifting to brands that offer transparency and value without unnecessary hurdles. HJW Attorneys HJW Attorneys +7 Does Walking Out Work? Yes, "voting with your feet" is effective because: Revenue Loss: It directly hits a store's bottom line. Market Pressure: Retailers monitor "walk-outs" and lost sales. If enough customers leave over data demands, the business is often forced to simplify their checkout process to remain competitive. Trust Building: Brands that respect privacy are finding they build stronger, more loyal customer bases than those that force data collection.

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1 reviews | Active since Jan 2020

13 Apr 2026, 12:56

Intruding of Personal Details

I went to buy pillowcases and when I want to pay the cashier asked for my cellno to see if I qualify for the promotion. After I gave it, they confirmed I didn't qualify but I must give my ID no to see if I qualify for the promotion. Why on earth must I give my ID no if it is a cash payment?

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A

1 reviews | Active since Jan 2020

13 Apr 2026, 12:56

Intruding of Personal Details

I went to buy pillowcases and when I want to pay the cashier asked for my cellno to see if I qualify for the promotion. After I gave it, they confirmed I didn't qualify but I must give my ID no to see if I qualify for the promotion. Why on earth must I give my ID no if it is a cash payment?

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