Volpes, The Home of Linen
Verified Business
Volpes, The Home of Linen
Verified Business
59 Reviews (last 12 months)
Responds in 122 hours 52 min
AI Review Summary
Based on recent customer reviews, Volpes, The Home of Linen faces significant challenges across nearly all dimensions of the customer experience. Product quality concerns dominate feedback, with customers consistently reporting premature fading, pilling, and poor stitching on bedding and curtains. Customer service and refund processes are frequently described as unresponsive and adversarial, though a handful of in-store experiences at specific branches receive genuine praise.
Top Strengths:
- •Customer Service & Support: A small number of branches, notably Carnival Mall, Crescent Mall Umhlanga, Fountains Mall Jeffrey's Bay, and Tokai, receive warm praise for named staff who are friendly, knowledgeable, and proactive.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
122 hours 52 minutesAverage Time To Reply
-64 NPSRecommended: Unlikely
Replied to 57% of negative reviews
Typically takes less than 123 hours 18 min to reply
TrustIndex
0
Score
Ranking
#53
in Retail
Avg Reply
122 hours 52 minutes
NPS Score
-64
Recommended: Unlikely
Replied to 57% of negative reviews
Typically takes less than 123 hours 18 min to reply
Review Distribution
1.6|59 Reviews
May '25 - Apr '26
5(12.1%)
4(1.7%)
3(0%)
2(3.5%)
1(82.8%)
5(12.1%)
4(1.7%)
3(0%)
2(3.5%)
1(82.8%)
Recent reviews (59)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesL
stephen L
1 reviews | Active since Jan 2020
12 Mar 2026, 12:19
VOLPES DEPLORABLE AND REPREHENSIBLE CUSTOMER SERVICE
I've had a deplorable and reprehensible experience at Volpes east rand , i had purchased a feather duvet for my wife for our anniversary amongst other additional linen spending near R9000.00 , the duvet was NEVER opened untouched and in its original package CLEARLY NOT EVEN OPENED ... my wife attempted today to return it for a credit to my account and she got the response its unhygienic..... so the moral of the story NEVER TOUCH AN ITEM FROM VOLPES ... LOOK PUT DOWN AND WALK OUT THE STORE ...... THEY NOT WOOLWORTHS SO GO TO WOOLWORTTHS
Helpful (0)
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stephen L
1 reviews | Active since Jan 2020
12 Mar 2026, 12:19
VOLPES DEPLORABLE AND REPREHENSIBLE CUSTOMER SERVICE
I've had a deplorable and reprehensible experience at Volpes east rand , i had purchased a feather duvet for my wife for our anniversary amongst other additional linen spending near R9000.00 , the duvet was NEVER opened untouched and in its original package CLEARLY NOT EVEN OPENED ... my wife attempted today to return it for a credit to my account and she got the response its unhygienic..... so the moral of the story NEVER TOUCH AN ITEM FROM VOLPES ... LOOK PUT DOWN AND WALK OUT THE STORE ...... THEY NOT WOOLWORTHS SO GO TO WOOLWORTTHS
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Replies (0)DO
MR
Meegan R
1 reviews | Active since Jan 2020
26 Feb 2026, 11:11
Don't buy 'blockout' curtains from Volpes
We bought "blockout" curtains from Volpes through Bash. Firstly, calling these blockout is an absolute lie. We have blockout curtains from Volpes from a few years ago - those have an actual blockout lining and no light gets through. The Volpes Sienna Blockout Nude Taped Lined Curtains are literally just normal lined curtains, no blockout effect at all. Completely false advertising. Both Volpes and Bash should be reported to the Advertising Regulatory Board. Secondly, their response was to the effect of "oh well, it is what it is". I can 100% say that's the last item I'll be buying from Volpes. Sad to see a company with previously great quality fall so far.
Helpful (0)
|Replies (0)MR
Meegan R
1 reviews | Active since Jan 2020
26 Feb 2026, 11:11
Don't buy 'blockout' curtains from Volpes
We bought "blockout" curtains from Volpes through Bash. Firstly, calling these blockout is an absolute lie. We have blockout curtains from Volpes from a few years ago - those have an actual blockout lining and no light gets through. The Volpes Sienna Blockout Nude Taped Lined Curtains are literally just normal lined curtains, no blockout effect at all. Completely false advertising. Both Volpes and Bash should be reported to the Advertising Regulatory Board. Secondly, their response was to the effect of "oh well, it is what it is". I can 100% say that's the last item I'll be buying from Volpes. Sad to see a company with previously great quality fall so far.
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Replies (0)MvdM
Megan van der Merwe
1 reviews | Active since Jan 2020
25 Feb 2026, 13:28
Poor quality and bad customer service
Long story short. I ordered linen online form Volpes. I currently have the Egyptian Cotton range on my bed and am very happy with it. I ordered the incorrect size duvet cover. I went instore (Ballito Junction) to exchange for the correct size. They told me that they didn't have the size I wanted and didn't know when they would get it in again. I asked them if they could order it and they said that because it was an exchange and not a new order, they couldn't do that. I went in a week later to check if they had received stock, still nothing. They offered me (the more expensive) Supina Cotton Range instead. Because I like all my linen to be the same, I exchanged all the Egyptian Cotton bedding that I ordered (pillow covers x4, sheet and duvet cover) for the more expensive (and hence better quality surely?) range. I put the linen on my bed and after sleeping on it for about a week, I noticed that it started forming fabric pills. I had my previous Egyptian Cotton linen for 5 years and it was still in perfect condition. I took the linen back to Volpes to ask for an exchange back to the Egyptian Cotton range as I was not happy with the Supina range quality. My linen was sent to head office and they came back to say that they would exchange the duvet cover because there was a manufacturing defect (faulty studs, which I note my previous duvet cover also had) but because the pillow covers and sheet had been used, they would not allow an exchange. I explained to them that the sheet and pillow cases had obviously been slept on as this is how I became aware of the bad quality. The last email I received from head office was 19/01 and after numerous follow ups I haven’t heard back from them even though they still have my ‘used’ pillow cases and sheet and I am still due an exchange for the duvet cover. This has left an extremely bad taste in my mouth as I have always valued the quality of Volpes yet when it comes to customer satisfaction they don’t seem to be bothered.
Helpful (0)
|Replies (0)MvdM
Megan van der Merwe
1 reviews | Active since Jan 2020
25 Feb 2026, 13:28
Poor quality and bad customer service
Long story short. I ordered linen online form Volpes. I currently have the Egyptian Cotton range on my bed and am very happy with it. I ordered the incorrect size duvet cover. I went instore (Ballito Junction) to exchange for the correct size. They told me that they didn't have the size I wanted and didn't know when they would get it in again. I asked them if they could order it and they said that because it was an exchange and not a new order, they couldn't do that. I went in a week later to check if they had received stock, still nothing. They offered me (the more expensive) Supina Cotton Range instead. Because I like all my linen to be the same, I exchanged all the Egyptian Cotton bedding that I ordered (pillow covers x4, sheet and duvet cover) for the more expensive (and hence better quality surely?) range. I put the linen on my bed and after sleeping on it for about a week, I noticed that it started forming fabric pills. I had my previous Egyptian Cotton linen for 5 years and it was still in perfect condition. I took the linen back to Volpes to ask for an exchange back to the Egyptian Cotton range as I was not happy with the Supina range quality. My linen was sent to head office and they came back to say that they would exchange the duvet cover because there was a manufacturing defect (faulty studs, which I note my previous duvet cover also had) but because the pillow covers and sheet had been used, they would not allow an exchange. I explained to them that the sheet and pillow cases had obviously been slept on as this is how I became aware of the bad quality. The last email I received from head office was 19/01 and after numerous follow ups I haven’t heard back from them even though they still have my ‘used’ pillow cases and sheet and I am still due an exchange for the duvet cover. This has left an extremely bad taste in my mouth as I have always valued the quality of Volpes yet when it comes to customer satisfaction they don’t seem to be bothered.
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Replies (0)MK
Mnr. Kruger
1 reviews | Active since Jan 2020
21 Feb 2026, 07:35
Unfortunately purchased something at the store
Unfortunately purchased something at the store. The company is sending me ******* on email and I have unsuccessfully tried to unsubscribe from their email *******. I will never buy from them again. Useless Useless Useless company as a part of the Foschini Retail Group (Pty) Ltd. Stay away!
Helpful (0)
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Mnr. Kruger
1 reviews | Active since Jan 2020
21 Feb 2026, 07:35
Unfortunately purchased something at the store
Unfortunately purchased something at the store. The company is sending me ******* on email and I have unsuccessfully tried to unsubscribe from their email *******. I will never buy from them again. Useless Useless Useless company as a part of the Foschini Retail Group (Pty) Ltd. Stay away!
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Replies (0)LO
Lara O
1 reviews | Active since Jan 2020
11 Feb 2026, 07:31
Bed linen - Terrible quality
I purchased bed linen from Volpes. After a week's use, the pillowcases have unexplained bleach stains, getting worse each day. The duvet set, which was R1299 ( a premium price in my opinion), has terrible stitching. There are bunches of threads all over, and some thread has already started to unravel. If this is how the duvet set is looking after a week's use, I don't think it will last even 3 months. I've sent Volpes an email to info@volpes.co.za without any response. Hence, why I am now posting this review publicly. Please let me know how I can contact them.
Helpful (0)
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Lara O
1 reviews | Active since Jan 2020
11 Feb 2026, 07:31
Bed linen - Terrible quality
I purchased bed linen from Volpes. After a week's use, the pillowcases have unexplained bleach stains, getting worse each day. The duvet set, which was R1299 ( a premium price in my opinion), has terrible stitching. There are bunches of threads all over, and some thread has already started to unravel. If this is how the duvet set is looking after a week's use, I don't think it will last even 3 months. I've sent Volpes an email to info@volpes.co.za without any response. Hence, why I am now posting this review publicly. Please let me know how I can contact them.
0
Replies (0)CW
Carel W
1 reviews | Active since Jan 2020
6 Feb 2026, 10:54
REJECTED GOODS RE BATH Rz 0000094 sold receive which is in my opinion a brand destroyer.Service 🤔 from Volpex HO not protecting their brand.
Online purchase 2 Mosty curtains being rejected items .length difference of 3 cm with additional eyelets Phoning PE reference Lerato no solution given appart from having yo travel from Mosselbaai to George 100 km to exchange only to discover 3 curtains incorrect lengths aswell.Solutions by Lerato is to do a refund which will take up to 10 days to reflect .Branch could not confirm when stock is expected ? ,neither could they attende to a replacement re towels which I purchased today . Then we need to do another online purchase which will place me out of pocket . As explained to Volpex Head office P E ,I expect replacement asap as the guest room is incomplete can can not be booked 😑. NO SOLUTIONS OFFERED BAD 😑 SERVICE The staff at George can be complemented but it would appear to be out their hands ,unable to confirm when stock is expected neither system restrictions. What do I expect 🤔 Volpez Head office to dispatch asap stock which comply to quality control and brand expectations to me . Would like to receive a detailed solution driven reply from CEO ,s office .
Helpful (0)
|Replies (0)CW
Carel W
1 reviews | Active since Jan 2020
6 Feb 2026, 10:54
REJECTED GOODS RE BATH Rz 0000094 sold receive which is in my opinion a brand destroyer.Service 🤔 from Volpex HO not protecting their brand.
Online purchase 2 Mosty curtains being rejected items .length difference of 3 cm with additional eyelets Phoning PE reference Lerato no solution given appart from having yo travel from Mosselbaai to George 100 km to exchange only to discover 3 curtains incorrect lengths aswell.Solutions by Lerato is to do a refund which will take up to 10 days to reflect .Branch could not confirm when stock is expected ? ,neither could they attende to a replacement re towels which I purchased today . Then we need to do another online purchase which will place me out of pocket . As explained to Volpex Head office P E ,I expect replacement asap as the guest room is incomplete can can not be booked 😑. NO SOLUTIONS OFFERED BAD 😑 SERVICE The staff at George can be complemented but it would appear to be out their hands ,unable to confirm when stock is expected neither system restrictions. What do I expect 🤔 Volpez Head office to dispatch asap stock which comply to quality control and brand expectations to me . Would like to receive a detailed solution driven reply from CEO ,s office .
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Replies (0)SJ
Sandie J
1 reviews | Active since Jan 2020
29 Jan 2026, 14:15
inefficient dreadful service
Daughter wanted a Volpes voucher for her birthday; I went to Volpes Ferndale on Republic, 27 Jan told them what I wanted and after a few minutes they told me the computer was down. I went to another shop came back 20 minutes later. yay, computer working. Asked for a R1500 voucher; cashier goes to the back to fetch cards. Credit card used to pay, card voucher won't link to amount; 3 or 4 tries. cashier goes to back. incredibly hot in shop. Cashier comes back. Tries another card then another. 30 mins gone. OK refund money please, too hot, out of time. cashier disappears to back AGAIN; comes back, gets me to complete form for EFT; messes on computer, takes cr card machine, payment declined..For A REFUND?? Tries again. Disappears to back. Again. Tries to link voucher again. Fail. Tries refund a few more times. I asked for the manager "in a meeting'. Tells me EFT refund will take 3 or 4 days. No voucher and R1500 out of pocket. Volpes: Train your staff, upgrade your comp system, have your credit card m/c upgraded and GIVE ME MY MONEY BACK!!!!
Helpful (0)
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Sandie J
1 reviews | Active since Jan 2020
29 Jan 2026, 14:15
inefficient dreadful service
Daughter wanted a Volpes voucher for her birthday; I went to Volpes Ferndale on Republic, 27 Jan told them what I wanted and after a few minutes they told me the computer was down. I went to another shop came back 20 minutes later. yay, computer working. Asked for a R1500 voucher; cashier goes to the back to fetch cards. Credit card used to pay, card voucher won't link to amount; 3 or 4 tries. cashier goes to back. incredibly hot in shop. Cashier comes back. Tries another card then another. 30 mins gone. OK refund money please, too hot, out of time. cashier disappears to back AGAIN; comes back, gets me to complete form for EFT; messes on computer, takes cr card machine, payment declined..For A REFUND?? Tries again. Disappears to back. Again. Tries to link voucher again. Fail. Tries refund a few more times. I asked for the manager "in a meeting'. Tells me EFT refund will take 3 or 4 days. No voucher and R1500 out of pocket. Volpes: Train your staff, upgrade your comp system, have your credit card m/c upgraded and GIVE ME MY MONEY BACK!!!!
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Replies (0)