Stuck with a cushion I do not like

I bought a lumber cushion yesterday 27/04/2026 at VOLPES in Ferndale on Republic mall in Randburg .

I specifically asked to see the cushion in the store and I was told they don’t have it on the floor . I remember saying to the employee “ it means I have to take it home to see if I like it “ I bought the cushion and went home to try it. Cost R600 Today 28/04/2026 I took it back because it’s too big for my bed and I was told that VOLPES doesn’t allow return of pillows and cushions.

I’m okay with the policy but I feel it SHOULD be communicated especially to someone like me who specifically asked to see the cushion on the floor of the store. The person assisting me SHOULD have said 1. Let me open one for you to see here In Store because once you buy it you can’t return it 2.yes we don’t have one on the floor and I’m not allowed to open one for you in store , but once you buy it you can’t return it

Even the person who made me pay for it should have said “ you are not allowed To return this, are you sure about your purchase….. it takes 3 seconds to ask

I am sooooooooo upset . I can’t believe that a store as big as VOLPES has such a return policy and also the employees are not trained to make sure they don’t have such incidences as mine

I really wasn’t expecting a refund in cash , I expected to be given the credit , be allowed to buy something else that will give me my money’s worth , I would have added more money to buy what I like if need be.

My dissatisfaction comes from being stuck with a cushion I don’t like because of a policy I didn’t know and staff members who failed to let me know even after I showed interest in seeing the cushion in store . The manager said cushions are like underwear that’s why they don’t allow returns , I don’t think cushions are like , we all understand why underwear can’t be returned in fact one can say it’s a COMMON rule that underwear can’t be returned , but cushions???

I’ll update if my complaint/review is attended to . I’ve also emailed Headoffice and called the store / customer service