TO
Tina O
Active since Oct 2012
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Complaint fell on deaf ears
I visited your store in Ferndale to purchase grey flat sheets for my two seater couches on Thursday the 14/05/2026. Layla Salem the sales person helped me before so I felt confident when she approached me for assistance. I explained to her that I was looking for 2 x grey flat sheets (double) to cover my two, two seater couches to prevent my cat from scratching it. We went to the shelves and she asked whether I would like the darker or lighter grey. I opted for the darker grey. When I wanted to pay I noticed that it was rather pricey…… I still checked with Layla that I could return in case they didn’t fit to which she agreed. On arrival I placed one sheet over one of the couches to check the size and noticed that they were rather big. Although I was perplexed at the size, I made a cut into the sheet to guide me so that I know how big piece of the sheet I should cut off. When I took the second sheet out I noticed that it is not a double flat sheet but a double/queen flat sheet. Which explained the excessive piece of fabric I needed to cut off (1x3 meters). I am disappointed that I was not guided as expected by Layla. Had she pointed out that it is not just a double but a double/queen I would not have purchased it……. When I brought the matter to Lisa’s attention she apologized and said that the double/queen is the standard size of Volpes and that she will address the matter with Layla. She also asked why didn’t I return the other sheet? I said yes, perhaps I could have, but at the cost of petrol it was not an option for me and that they only have two sizes. The size that was sold to me and single/three quarter which most definitely would have been too small. Needless to say; being a pensioner I spent unnecessary money and I also had to cut the sheets to fit the couches which resulted in wasting of fabric. Lisa said that there was nothing that she could do since I should have returned the other sheet for a refund. I had to explain to her several times that the sheets were for two, two seater couches and since I already cut the one returning the other served no purpose....... I wrote an e-mail to Melanie who is Lisa's Manager. She only contacted me on the 14th as she was on leave. I had to endure the same painful explanation with her as I had with Lisa as she also said that I should have returned the other sheet. When I eventually managed to explain why I couldn't return the other sheet she said that there was nothing that she could and will have to escalate the matter. I am still waiting!!!! If Layla pointed out the sizes sold by Volpes I would not have spent my hard earned pension in your store not to mention the pieces I had to cut off which served no purpose, I can’t believe that a store as big as VOLPES has inexperienced employees that are not trained to ensure that your customers suffer such losses. I will not be shopping at any of you stores again! Especially since I am a pensioner:)
0 replies
3 months ago
Non- existent customer srvice
The quality of Woolworths staff leaves lot to be desired. They are unable to sort out a customer complaint in three weeks time. On receipt the complaint one staff member does a little bit, passes it onto someone else who does a little bit and then passes it onto someone else who does a little bit and so it continues. In the meantime the customer must wait.....
0 replies
10 months ago
Dishonest and *********
The owner Ralph is dishonest. I was charged a call out and repair fee of R3800-00 for a leak of my fridge. According to him the pc board was faulty and had to be replaced. Within 3 days the exact same leak was detected. I called another company for assistance and discovered that the so-called pc board was not defective and is the exact same one he supposedly replaced. Luckily I took a photo I of the so-called faulty one which was proof thereof. When I contacted him he promised to return which never materialized.
0 replies
10 months ago
Dishonest and unreliable
Do not engage with the owner Ralph or use his services
0 replies
26 months ago
Leading dental clinic thinc again
My dentist unfortunately retired and I had to find another. After a disastrous appointment with a dentist in Northcliff I had to go back to the drawing board. I consulted the internet and discovered The Thinc Clinic in Rosebank where I consulted with Doctor Thys Pienaar. He made his prognosis and suggested that they provide me with a quotation regarding the way forward. I waited a week and the quote was not forthcoming. I phoned the clinic to speak to Doctor Pienaar as I did not agree with his prognosis and to inform him that I haven't received my quote. The telephonist/receptionist said that she would pass the message to Doctor Pienaaar. After 2 days I phoned again only to be told that he was very busy on the day I called and that he went on leave the next day. When I complained about it Mr Lovemore Manyosi promised to investigate and revert back to me. That also didn't materialize. My complaint was eventually escalated to Natasja who tried her best to assist. She even scheduled an appointment with another dentist to resolve the matter. At first I agreed, but changed my mind as I no longer had faith in this very fancy clinic whose admin is non existent.
0 replies
77 months ago
EXTREMELY POOR SERVICE
One day only import cheap, poor quality goods from Japan. Take forever to deliver, collect faulty good and to process refund. Was lucky to get a call from them. Here is the customer service number 0870940206
0 replies
79 months ago
Poor service results in dirty washing
I logged a call via Samsung to obtain the services for repairs of my washing machine. They logged the call with MM All Electronics and provided me with a reference number. I received an automated sms message saying my appointment is booked for 28/11/2019. Followed by a message saying if you cannot make it please call and their number. I phoned and spoke to Petros who was very helpful, however, you have to pay the call out fee of R550 upfront or cash when the service man has completed his assessment. The next day when he reports to the office they will check if they have stock available. In my case they didn't. They will send me a quote via email and I should pay 50% before they will order the item/s. Once they have received the part/s will they again communicate with you for the repair to be done. There is NO urgency. In the meantime I am stuck without being able to do any washing. An issue such as this can take days or even weeks........I guess if there is a next time will not make use of their services. I am sure there are many more service providers who will jump at the opportunity to assist!
0 replies
83 months ago
Terrible service and empty promises
Bentley & Associates outsource the completion of financials and submission of tax returns to other parties who are not reliable. Unable to provide proof of tax return submission. Makes promises which does not materialize! Please avoid them at all costs
0 replies
89 months ago
New Shark team called VODACOM
I visited the Vodacom Northgate branch on the 30th January after I have received a sms informing me that my contract term will soon come to an end and that I may visit the nearest Vodacom Store to upgrade. Aneel Morgan was the sales person who attended to me. He was in a great hurry for me to sign the new contract. He also pointed out that I would have to pay R80-01 x 2 because my contract expires only on the 13/3/2019. When I said I am not prepared to pay the amount, I was asked what I do for a living and "that it is not a lot of money" I immediately took the contract tore it up and left the store. When I contacted Vodacom chat online the lady that I spoke to phoned me back and she said that I can upgrade and wanted to assist me immediately. No mention was of the R80-01 x 2 that I am to make over and above the new contract fees. I asked must I then go the Vodacom to have all my info transferred to my new phone when she replied yes. I declined her offer and said that I may as well do everthing in store. This morning I went back to the Northgate and asked to be assisted by the Manageress of the store she explained that I must indeed pay the R80-01 because my contract expires on the 13/3/2019 and I still have to pay the HANDSET fee. Why did her staff member explain that it is for the handset and not because the contract has to terminate? It would appear that Vodacom is desperate for business, they are even prepared to bully senior citizens into new/upgrade contracts:(
4 replies
101 months ago
Don't be fooled by their extended warranty
I purchased my washing machine in August 2013 and I am supposed to enjoy the extended warranty until 11/08/2018. My washing machine started making a terrible noise on Saturday morning 10/2/2018 after which I immediately logged a service call with Arthur at Hirsch's. A confirmation sms was received at 9:35 the same day. I was informed by Arthur since it is weekend someone will be calling me on Monday. A lady called on Monday to inform me that a technician will be coming out on Tuesday to assess whether the washing machine should be repaired or replaced. I asked that they please call beforehand so that I can make sure I am home. At about 11:46 on Tuesday I have not had a call or seen any technician. I spoke to John who said that he will get hold of him and get back to me. At 13:15 I phoned him again when I got the same story. I then asked to speak to the Manager Shaun who also said he will get hold of the technician and get back to me. At least he kept his word and phoned me at 14:11 to say the technician is running late, however, he will be there at 16:00. At 16:28 I phoned Shaun again to say that no technician has been to see me. He again said that he will do a follow up and get back to me. At 16:53 a man by the name of Zae phoned to say that he will be here within the next 20 minutes. He arrived at 17:30 apologising for the delay. I was told by Zae to phone ( ********** ) the next day and quote my reference number for an update regarding the repair which I did, only to be told by Varaidza that a request to order the parts has been send to Hirsch. I called Shaun to find out what the next step would be. He said that I will have to wait since they have to complete paper work and submit my claim to Hollard. They have to approve the claim where after it will be repaired providing the parts are available. I said this matter could take up to 5 weeks and how am I going to get my washing done. He replied that he doesn’t think so. I then asked him to contact Hollard and find out what progress has been made and refer back to me. To date I have not had any feedback!! I also wrote to Mrs Margaret Hirsch to bring the matter to her attention and was offended by her reply:- hi So sorry to hear about the inconvenience extended warrantees are in fact an insurance and we have to go through the correct channels as we dont have enough of our own technicians in gauteng we sometimes use sub contractors like Panaserve to assist us and speed things up as our own technicians are often fully booked and traffic is always bad in gauteng i have asked them to speed things up for you as i know how frustrating it is not to have a washing machine and i am hoping that by the time you receive this mail it will all be sorted if not please let me know you are right in saying that this repair should not be necessary but from past experience this type of repair is due to overloading the machine - when loading the machine please ask your domestic to only fill it to half way up the door and you wont have this problem in future we do have free lessons for domestic workers of all races and in fact we train the Butler academy as well if you would like me to enrol your domestic worker please let me know tx margaret My poor domestic who doesn't even use my washing machine. I am one person in my household who knows the do's and don'ts regarding the use of a 9kg washing machine. I expected her to sort out the process as there is clearly problems in getting my machine fixed sooner than later. However, she is more focused on finding a culprit for the breakdown:(
0 replies
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