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Natrent
Claimed Business
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AI Review Summary
Based on recent customer reviews, Natrent is facing significant tenant dissatisfaction, particularly around deposit refunds and property management practices. Customers consistently mention difficulties recovering deposits at the end of their lease, with a recurring theme of disputed maintenance charges and alleged fabricated damages. Tenants frequently raise concerns about unresponsive communication, delayed or poorly executed repairs, and a perceived lack of accountability from agents and administrators. While a few reviewers acknowledge helpful and responsive agents during the initial leasing stage, the post-signature experience is widely described as frustrating and unprofessional.
Performance(last 12 months):
Trustindex Rating
2.3TrustIndex
2.3
Review Distribution
1.4|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 12:51
Shocking service!
I have been trying for more than 2 weeks to get a viewing for one of their listed properties. i have contacted all 3 numbers available on the listing to no avail. Busi said she would get back to me, and never did. I eventually managed to book a viewing with Kwezi after many up and down messages. He then never showed up for the viewing and wasted my time. I phoned Gavin to and explained the situation, he said he would escalate and get Busi to arrange a viewing with me. It has been more than 2 weeks and I have still not been contacted and cannot seem to get any response from these people. After reading other reviews on HelloPeter regarding Natrent, I think I will give it a miss as it seems they give even more issues after you have signed the lease. Shocking service!
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 12:51
Shocking service!
I have been trying for more than 2 weeks to get a viewing for one of their listed properties. i have contacted all 3 numbers available on the listing to no avail. Busi said she would get back to me, and never did. I eventually managed to book a viewing with Kwezi after many up and down messages. He then never showed up for the viewing and wasted my time. I phoned Gavin to and explained the situation, he said he would escalate and get Busi to arrange a viewing with me. It has been more than 2 weeks and I have still not been contacted and cannot seem to get any response from these people. After reading other reviews on HelloPeter regarding Natrent, I think I will give it a miss as it seems they give even more issues after you have signed the lease. Shocking service!
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 08:56
Proceed with Caution!!!
After careful consideration, I have decided to leave a one-star review. Not once have I ever heard a positive exit story from a NetRent tenant. Proceed with caution, as they may keep your deposit even if you provide a snag list (which they will never fix) and your receipts.
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 08:56
Proceed with Caution!!!
After careful consideration, I have decided to leave a one-star review. Not once have I ever heard a positive exit story from a NetRent tenant. Proceed with caution, as they may keep your deposit even if you provide a snag list (which they will never fix) and your receipts.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 13:29
Don't use natrent. You will only be disappointed
My experience with NatRent was extremely disappointing and unprofessional. I submitted all my documents, clearly communicated my situation days in advance, and explained that I would be driving all the way from another town to view the place. Even after confirming everything, they came back with unnecessary issues and confusion about my account and funds — despite there being more than enough money. The entire approval process felt *********** and poorly handled. The staff (or whoever is responsible for applications) wasted my time and fuel, and the experience was nowhere near the standard a client should expect. I am very disappointed and do not recommend NatRent based on this experience.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 13:29
Don't use natrent. You will only be disappointed
My experience with NatRent was extremely disappointing and unprofessional. I submitted all my documents, clearly communicated my situation days in advance, and explained that I would be driving all the way from another town to view the place. Even after confirming everything, they came back with unnecessary issues and confusion about my account and funds — despite there being more than enough money. The entire approval process felt *********** and poorly handled. The staff (or whoever is responsible for applications) wasted my time and fuel, and the experience was nowhere near the standard a client should expect. I am very disappointed and do not recommend NatRent based on this experience.
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 04:18
*********
A lease renewal is when a tenant and landlord agree to extend the rental agreement after the original lease period ends. It can come with several benefits for tenants, depending on the agreement. Here are common benefits of a lease renewal for tenants: ✅ 1. Stability & Security You don’t have to move. You avoid the stress of house hunting. Your children stay in the same school and environment (very important for family stability). ✅ 2. Locked-In Rent The landlord may keep the rent the same or only increase it slightly. You avoid sudden large rent increases that can happen with new tenants. ✅ 3. Lower Moving Costs No transport costs. No new deposit (usually). No agency fees. No connection fees for water/electricity. ✅ 4. Negotiation Opportunity A renewal is a good time to negotiate: Repairs or maintenance Improvements (painting, fixing cupboards, security upgrades) Flexible payment dates Renewal bonus (sometimes landlords offer incentives) ✅ 5. Maintained Good Relationship If you’ve been a good tenant, landlords often prefer renewing with you rather than taking a risk on a new tenant. Dear [Landlord’s Name], I hope this message finds you well. I am writing to formally follow up on my lease renewal submission, which was sent over a month ago. To date, I have not received any feedback or confirmation regarding the status of the renewal. As a tenant, this matter is important to me as it affects my housing stability and planning. The prolonged silence has created uncer*****y, and I kindly request clarity on whether the lease renewal has been approved, declined, or is still under consideration. I respectfully ask that you provide written feedback within seven (7) days from the date of this email so that I may make the necessary arrangements accordingly. I value clear and professional communication and trust that this matter will receive your urgent attention. Thank you in advance for your prompt response. Kind regards, Velile Mjiako 0725411273 Boksburg Windmill park estates 6190
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 04:18
*********
A lease renewal is when a tenant and landlord agree to extend the rental agreement after the original lease period ends. It can come with several benefits for tenants, depending on the agreement. Here are common benefits of a lease renewal for tenants: ✅ 1. Stability & Security You don’t have to move. You avoid the stress of house hunting. Your children stay in the same school and environment (very important for family stability). ✅ 2. Locked-In Rent The landlord may keep the rent the same or only increase it slightly. You avoid sudden large rent increases that can happen with new tenants. ✅ 3. Lower Moving Costs No transport costs. No new deposit (usually). No agency fees. No connection fees for water/electricity. ✅ 4. Negotiation Opportunity A renewal is a good time to negotiate: Repairs or maintenance Improvements (painting, fixing cupboards, security upgrades) Flexible payment dates Renewal bonus (sometimes landlords offer incentives) ✅ 5. Maintained Good Relationship If you’ve been a good tenant, landlords often prefer renewing with you rather than taking a risk on a new tenant. Dear [Landlord’s Name], I hope this message finds you well. I am writing to formally follow up on my lease renewal submission, which was sent over a month ago. To date, I have not received any feedback or confirmation regarding the status of the renewal. As a tenant, this matter is important to me as it affects my housing stability and planning. The prolonged silence has created uncer*****y, and I kindly request clarity on whether the lease renewal has been approved, declined, or is still under consideration. I respectfully ask that you provide written feedback within seven (7) days from the date of this email so that I may make the necessary arrangements accordingly. I value clear and professional communication and trust that this matter will receive your urgent attention. Thank you in advance for your prompt response. Kind regards, Velile Mjiako 0725411273 Boksburg Windmill park estates 6190
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 16:45
NATRENT - BIG DE*****STERS
BIG DE*****STERS!!!! After 2 months of daily emails and disputes, Natrent fails to refund me my full deposit. We struggled for over a month to receive invoices for 'maintenance' cost breakdown. The Management and agents send various emails in refusing to resolve this matter and refuse to refund our full deposit. We reveived only 20% of the deposit. Damages we didn't cause, and they are aware of, we are being charged for. Natrent has done this to many other individuals, but we refuse to take the nonsense they claim, and we will be taking legal action.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 16:45
NATRENT - BIG DE*****STERS
BIG DE*****STERS!!!! After 2 months of daily emails and disputes, Natrent fails to refund me my full deposit. We struggled for over a month to receive invoices for 'maintenance' cost breakdown. The Management and agents send various emails in refusing to resolve this matter and refuse to refund our full deposit. We reveived only 20% of the deposit. Damages we didn't cause, and they are aware of, we are being charged for. Natrent has done this to many other individuals, but we refuse to take the nonsense they claim, and we will be taking legal action.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 08:49
Your deposit will be used as a cost recovery buffer
Your deposit, forget about it. The agents are nice and very professional but after that signature you are on your own. They’ve done their job. Firstly you will occupy a unit with pre existing damages and defects from the previous tenants. You will find out why the unit is in that condition because they’ll hold your deposit and shift the blame on you.they will promise you to do repairs the first week of your occupancy and that’ll never happen during that period only when it suits them and it inconveniences you…they’ll even suggest you take leave from work to accommodate their inefficiency. NEVER OCCUPY A UNIT WITH PRE EXISTING DAMAGES by the time you move out, they’ll fabricate defects, exaggerate expenses and phrase their administrative systems issues as logically and contractually relevant just not to pay back the deposit. This is with hope that you eventually give up your deposit from the exhaustion of following up. And they have done this to many people and got away with it. My refund is based upon finalising the previous tenants account who moved out months ago so they can reconcile my refund invoice…the refund administrator for the Windmill park estate has a negative attitude,any incompetence and unstructured internal processes will be used to delay your refund and to a higher possibility of not getting it. Believe the reviews and save yourself the headache of dealing with this rental agency.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 08:49
Your deposit will be used as a cost recovery buffer
Your deposit, forget about it. The agents are nice and very professional but after that signature you are on your own. They’ve done their job. Firstly you will occupy a unit with pre existing damages and defects from the previous tenants. You will find out why the unit is in that condition because they’ll hold your deposit and shift the blame on you.they will promise you to do repairs the first week of your occupancy and that’ll never happen during that period only when it suits them and it inconveniences you…they’ll even suggest you take leave from work to accommodate their inefficiency. NEVER OCCUPY A UNIT WITH PRE EXISTING DAMAGES by the time you move out, they’ll fabricate defects, exaggerate expenses and phrase their administrative systems issues as logically and contractually relevant just not to pay back the deposit. This is with hope that you eventually give up your deposit from the exhaustion of following up. And they have done this to many people and got away with it. My refund is based upon finalising the previous tenants account who moved out months ago so they can reconcile my refund invoice…the refund administrator for the Windmill park estate has a negative attitude,any incompetence and unstructured internal processes will be used to delay your refund and to a higher possibility of not getting it. Believe the reviews and save yourself the headache of dealing with this rental agency.
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 08:01
Natrent is *****ulent
Natrent is *****ulent as he'll. 2 months after we left a rental property, we are still not receiving our deposit with interest. We did everything by the book, and are charged for damages that already existed as per their inspection before we moved in. BS things like greasy stove, which we thoroughly cleaned twice before we left (which I found greasy and disgusting when we moved in), half painted walls, which was also a finding before we moved in. Then the audacity to ask me to play agent when viewings took place before we left. Natrent is the worst, and will be reported to the housing tribunal.
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 08:01
Natrent is *****ulent
Natrent is *****ulent as he'll. 2 months after we left a rental property, we are still not receiving our deposit with interest. We did everything by the book, and are charged for damages that already existed as per their inspection before we moved in. BS things like greasy stove, which we thoroughly cleaned twice before we left (which I found greasy and disgusting when we moved in), half painted walls, which was also a finding before we moved in. Then the audacity to ask me to play agent when viewings took place before we left. Natrent is the worst, and will be reported to the housing tribunal.
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Anonymous
1 reviews | Active since Jan 2020
12 Dec 2025, 11:57
Forget about your deposit with these *******
Don't ever ever ever rent any property from Natrent. No matter how clean you leave the place, and without any defects exactly as you found it, when you leave, they come with stories that the place must be deep cleaned, walls and door need to be repaired (I would love to see the damaged walls / doors), and the place to be repainted (it was full of spots when I moved in). My deposit is almost R8k for the 2 bedroom flat I rented, now they come with expenses worth over R11k for so-called repairs, so now I owe them R2.7k They can go f#ck themselves and I will never ever rent anything from them ever again. Also while living in the unit, I had endless problems with a ridiculous electricity tariff (almost R6 per unit), and they just don't give a **** about the tenant at all, only the owner count for them. I will never ever do business with these ******* again.
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Anonymous
1 reviews | Active since Jan 2020
12 Dec 2025, 11:57
Forget about your deposit with these *******
Don't ever ever ever rent any property from Natrent. No matter how clean you leave the place, and without any defects exactly as you found it, when you leave, they come with stories that the place must be deep cleaned, walls and door need to be repaired (I would love to see the damaged walls / doors), and the place to be repainted (it was full of spots when I moved in). My deposit is almost R8k for the 2 bedroom flat I rented, now they come with expenses worth over R11k for so-called repairs, so now I owe them R2.7k They can go f#ck themselves and I will never ever rent anything from them ever again. Also while living in the unit, I had endless problems with a ridiculous electricity tariff (almost R6 per unit), and they just don't give a **** about the tenant at all, only the owner count for them. I will never ever do business with these ******* again.
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