MBD
Verified Business
MBD
Verified Business
490 Reviews (last 12 months)
Responds in 20 hours 8 min
AI Review Summary
Based on recent customer reviews, MBD receives overwhelmingly negative feedback across every measurable dimension of customer experience. Customers consistently describe relentless harassment through excessive daily phone calls, an inability to obtain paid-up or prescription letters after settling debts, rude and dismissive call centre agents, unexplained charges and billing discrepancies, and conduct widely characterised as dishonest or fraudulent. The business scores critically low on all five service themes.
Top Strengths:
- •Service Delivery & Quality: A small number of customers report eventually receiving paid-up letters after escalation through HelloPeter, and one customer praised consultant Mboneni Mnguni for resolving a letter request within three days.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.3Trustindex Rating
#4Ranked In Legal Services
20 hours 8 minutesAverage Time To Reply
-89 NPSRecommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 20 hours 14 min to reply
TrustIndex
2.3
Score
Ranking
#4
in Legal Services
Avg Reply
20 hours 8 minutes
NPS Score
-89
Recommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 20 hours 14 min to reply
Review Distribution
1.1|490 Reviews
May '25 - Apr '26
5(1.1%)
4(0.5%)
3(0%)
2(1.6%)
1(96.8%)
5(1.1%)
4(0.5%)
3(0%)
2(1.6%)
1(96.8%)
Recent reviews (490)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceG
Grant
1 reviews | Active since Jan 2020
19 Mar 2026, 06:55
I have received no feedback or outcome of my complaint, received a email from Zukiswa Mhlobo Legal Correspondence and complaints Administrator on 20260309 and responded with the necessary information that was requested and to dated no feedback at all
I have received no feedback or outcome of my complaint, received a email from Zukiswa Mhlobo Legal Correspondence and complaints Administrator on 20260309 and responded with the necessary information that was requested and to dated no feedback at all. On 20260319 received the following sms from Mbd Acc stable. R1500 payment on 31 March keeps this asset file out of the Magistrate Court. My original agreement is R300.
Helpful (0)
|Replies (0)G
Grant
1 reviews | Active since Jan 2020
19 Mar 2026, 06:55
I have received no feedback or outcome of my complaint, received a email from Zukiswa Mhlobo Legal Correspondence and complaints Administrator on 20260309 and responded with the necessary information that was requested and to dated no feedback at all
I have received no feedback or outcome of my complaint, received a email from Zukiswa Mhlobo Legal Correspondence and complaints Administrator on 20260309 and responded with the necessary information that was requested and to dated no feedback at all. On 20260319 received the following sms from Mbd Acc stable. R1500 payment on 31 March keeps this asset file out of the Magistrate Court. My original agreement is R300.
0
Replies (0)C
Chantelle
1 reviews | Active since Jan 2020
19 Mar 2026, 06:02
Bad service
I had a credit card account to payoff with them, which I paid every month. Last week I have settled the account, and now I am struggling to get my paid up letter from then, and to update my credit profile. I have phoned everyday,send emails, with NO response at all.
Helpful (0)
|Replies (0)C
Chantelle
1 reviews | Active since Jan 2020
19 Mar 2026, 06:02
Bad service
I had a credit card account to payoff with them, which I paid every month. Last week I have settled the account, and now I am struggling to get my paid up letter from then, and to update my credit profile. I have phoned everyday,send emails, with NO response at all.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 13:45
Continuous calling of the wrong person
This is the most annoying company ever - they keep calling me and I've told them many times that i am not the person they are looking for - the person has made an arrangement with them, yet they still call nonstop and harass me. when you ask them questions they simply drop the call
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 13:45
Continuous calling of the wrong person
This is the most annoying company ever - they keep calling me and I've told them many times that i am not the person they are looking for - the person has made an arrangement with them, yet they still call nonstop and harass me. when you ask them questions they simply drop the call
0
Replies (0)FF
Francois F
1 reviews | Active since Jan 2020
18 Mar 2026, 13:38
MBD Attorneys “Vodacom impersonators “
Can you please sort out your system and stop calling me every day. I have a standing arrangement with you and honouring it every month. Secondly impersonating Vodacom with your call holding service is a ******** offence and misleading the called party.
Helpful (0)
|Replies (0)FF
Francois F
1 reviews | Active since Jan 2020
18 Mar 2026, 13:38
MBD Attorneys “Vodacom impersonators “
Can you please sort out your system and stop calling me every day. I have a standing arrangement with you and honouring it every month. Secondly impersonating Vodacom with your call holding service is a ******** offence and misleading the called party.
0
Replies (0)AL
Alicia L
1 reviews | Active since Jan 2020
18 Mar 2026, 09:47
Impossible to get hold of.
I have a vodacom account with you guys that i am not receiving statements for. Also why on my credit profile does it show that the account is "handed over", shouldnt it have been updated to say that its with you now and no longer with Vodacom and reflect that i've been paying. Please contact me and send me statements. Whenever i request a call or call your agents drop the call IMMEDIATELY. Please call me and assist urgently.
Helpful (0)
|Replies (0)AL
Alicia L
1 reviews | Active since Jan 2020
18 Mar 2026, 09:47
Impossible to get hold of.
I have a vodacom account with you guys that i am not receiving statements for. Also why on my credit profile does it show that the account is "handed over", shouldnt it have been updated to say that its with you now and no longer with Vodacom and reflect that i've been paying. Please contact me and send me statements. Whenever i request a call or call your agents drop the call IMMEDIATELY. Please call me and assist urgently.
0
Replies (0)JH
J H
1 reviews | Active since Jan 2020
17 Mar 2026, 14:24
Unsolicited Calls
I am being harassed by up to 10 calls a day for someone else. I have repeatedly told your agents this is the wrong number, yet the calls continue. This unauthorised use of my data violates POPIA. Remove my number from all your systems immediately. If the calls do not stop, I will escalate this matter to the Information Regulator."
Helpful (0)
|Replies (0)JH
J H
1 reviews | Active since Jan 2020
17 Mar 2026, 14:24
Unsolicited Calls
I am being harassed by up to 10 calls a day for someone else. I have repeatedly told your agents this is the wrong number, yet the calls continue. This unauthorised use of my data violates POPIA. Remove my number from all your systems immediately. If the calls do not stop, I will escalate this matter to the Information Regulator."
0
Replies (0)JK
Jacs K
1 reviews | Active since Jan 2020
17 Mar 2026, 08:47
No customer service
Overpayed on an account. Despite them acknowleding the issue, its been 6 months of emails with no proper response from them. Every time they request the same information previously supp****. Absolute nightmare dealing with them.
Helpful (0)
|Replies (0)JK
Jacs K
1 reviews | Active since Jan 2020
17 Mar 2026, 08:47
No customer service
Overpayed on an account. Despite them acknowleding the issue, its been 6 months of emails with no proper response from them. Every time they request the same information previously supp****. Absolute nightmare dealing with them.
0
Replies (0)SM
Solomzi M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:27
IMPOSSIBLE TO GET PAID UP LETTER
I settled my Vodacom account in September 2025 and its mid-March 2026, I don't know how many calls and emails I have to make/send to get my Paid-up letter. They have been telling me that they will escalate the issue. Are these people aware that credit score can literally hurt people's futures and of their families. Can someone please help me MBD.
Helpful (0)
|Replies (0)SM
Solomzi M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:27
IMPOSSIBLE TO GET PAID UP LETTER
I settled my Vodacom account in September 2025 and its mid-March 2026, I don't know how many calls and emails I have to make/send to get my Paid-up letter. They have been telling me that they will escalate the issue. Are these people aware that credit score can literally hurt people's futures and of their families. Can someone please help me MBD.
0
Replies (0)