Industry AI Summary
Based on an analysis of recent customer reviews across South African business and legal service providers, the category is defined by a sharp divide between exceptional individual professionals and systemic delivery failures. Customers who find a knowledgeable, responsive consultant or advisor describe genuinely valuable experiences. However, a persistent pattern of services paid for but never delivered, communication that dries up after payment, and promises that are not honoured drives significant frustration across the category.
Industry Strengths
- Staff Professionalism & Expertise: Individual consultants, lawyers, and advisors are the category's standout strength. Customers praise specific staff members for their subject matter knowledge, patience in explaining complex matters, and genuine dedication to achieving the right outcome.
Best in Class by Service Theme
Top-ranked Legal Services companies per service quality theme
- Service Quality
- Best company: Road Protect (Pty) Ltd
- Score: 4.6/ 5
- Industry average: 2.9
- Communication
- Best company: Road Protect (Pty) Ltd
- Score: 4.5/ 5
- Industry average: 2.8
- Staff Expertise
- Best company: Road Protect (Pty) Ltd
- Score: 4.7/ 5
- Industry average: 3.2
- Pricing & Billing
- Best company: Road Protect (Pty) Ltd
- Score: 4.3/ 5
- Industry average: 2.2
- Trust & Ethics
- Best company: Road Protect (Pty) Ltd
- Score: 4.5/ 5
- Industry average: 2.4
- Service Quality
- Score: 4.6/ 5
- Best company: Road Protect (Pty) Ltd
- Industry average: Ind. avg 2.9
- Communication
- Score: 4.5/ 5
- Best company: Road Protect (Pty) Ltd
- Industry average: Ind. avg 2.8
- Staff Expertise
- Score: 4.7/ 5
- Best company: Road Protect (Pty) Ltd
- Industry average: Ind. avg 3.2
- Pricing & Billing
- Score: 4.3/ 5
- Best company: Road Protect (Pty) Ltd
- Industry average: Ind. avg 2.2
- Trust & Ethics
- Score: 4.5/ 5
- Best company: Road Protect (Pty) Ltd
- Industry average: Ind. avg 2.4
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Best Legal Services Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
H
Hannes Gouws & Partners Inc
Verified
4.9|176 reviews (last 12 months)|#1 in Legal Services
TrustIndex9.9
Reply Time
NPS74
AI Score4.6
Replied to 0% of negative reviews
Typically takes to reply
H
Hannes Gouws & Partners Inc
Verified
#1 in Legal Services
4.9|176 reviews
TrustIndex9.9
Reply Time
NPS74
Replied to 0% of negative reviews
Typically takes to reply
Service Quality
4.6Ind. 2.9
Best: 4.6 (Road Protect (Pty) Ltd)
Communication
4.5Ind. 2.8
Best: 4.5 (Road Protect (Pty) Ltd)
Staff Expertise
4.7Ind. 3.2
Best: 4.7 (Road Protect (Pty) Ltd)
Pricing & Billing
N/AInd. 2.2
Best: 4.3 (Road Protect (Pty) Ltd)
Trust & Ethics
4.5Ind. 2.4
Best: 4.5 (Road Protect (Pty) Ltd)
Overall AI Score4.6
Industry: 2.8Best: 4.7 (Sa Migration)Service Quality
4.6
Industry: 2.9Best: 4.6 (Road Protect (Pty) Ltd)
Communication
4.5
Industry: 2.8Best: 4.5 (Road Protect (Pty) Ltd)
Staff Expertise
4.7
Industry: 3.2Best: 4.7 (Road Protect (Pty) Ltd)
Pricing & Billing
N/A
Industry: 2.2Best: 4.3 (Road Protect (Pty) Ltd)
Trust & Ethics
4.5
Industry: 2.4Best: 4.5 (Road Protect (Pty) Ltd)
Overall AI Score
4.6
Industry: 2.8Best: 4.7 (Sa Migration)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
M
Max Law Credit Legal
Verified
2|282 reviews (last 12 months)|#2 in Legal Services
TrustIndex2.9
Reply Time
NPS-56
AI Score3.1
Replied to 0% of negative reviews
Typically takes to reply
M
Max Law Credit Legal
Verified
#2 in Legal Services
2|282 reviews
TrustIndex2.9
Reply Time
NPS-56
Replied to 0% of negative reviews
Typically takes to reply
Service Quality
3.7Ind. 2.9
Best: 4.6 (Road Protect (Pty) Ltd)
Communication
2.6Ind. 2.8
Best: 4.5 (Road Protect (Pty) Ltd)
Staff Expertise
4.3Ind. 3.2
Best: 4.7 (Road Protect (Pty) Ltd)
Pricing & Billing
2.4Ind. 2.2
Best: 4.3 (Road Protect (Pty) Ltd)
Trust & Ethics
2.5Ind. 2.4
Best: 4.5 (Road Protect (Pty) Ltd)
Overall AI Score3.1
Industry: 2.8Best: 4.7 (Sa Migration)Service Quality
3.7
Industry: 2.9Best: 4.6 (Road Protect (Pty) Ltd)
Communication
2.6
Industry: 2.8Best: 4.5 (Road Protect (Pty) Ltd)
Staff Expertise
4.3
Industry: 3.2Best: 4.7 (Road Protect (Pty) Ltd)
Pricing & Billing
2.4
Industry: 2.2Best: 4.3 (Road Protect (Pty) Ltd)
Trust & Ethics
2.5
Industry: 2.4Best: 4.5 (Road Protect (Pty) Ltd)
Overall AI Score
3.1
Industry: 2.8Best: 4.7 (Sa Migration)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
E
Easton-Berry Collections
Verified
1.1|35 reviews (last 12 months)|#3 in Legal Services
TrustIndex2.4
Reply Time
NPS-65
Replied to 0% of negative reviews
Typically takes to reply
E
Easton-Berry Collections
Verified
#3 in Legal Services
1.1|35 reviews
TrustIndex2.4
Reply Time
NPS-65
Replied to 0% of negative reviews
Typically takes to reply
Service Quality
N/AInd. 2.9
Best: 4.6 (Road Protect (Pty) Ltd)
Communication
N/AInd. 2.8
Best: 4.5 (Road Protect (Pty) Ltd)
Staff Expertise
N/AInd. 3.2
Best: 4.7 (Road Protect (Pty) Ltd)
Pricing & Billing
N/AInd. 2.2
Best: 4.3 (Road Protect (Pty) Ltd)
Trust & Ethics
N/AInd. 2.4
Best: 4.5 (Road Protect (Pty) Ltd)
Service Quality
N/A
Industry: 2.9Best: 4.6 (Road Protect (Pty) Ltd)
Communication
N/A
Industry: 2.8Best: 4.5 (Road Protect (Pty) Ltd)
Staff Expertise
N/A
Industry: 3.2Best: 4.7 (Road Protect (Pty) Ltd)
Pricing & Billing
N/A
Industry: 2.2Best: 4.3 (Road Protect (Pty) Ltd)
Trust & Ethics
N/A
Industry: 2.4Best: 4.5 (Road Protect (Pty) Ltd)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
M
MBD
Verified
1.1|463 reviews (last 12 months)|#4 in Legal Services
TrustIndex2.1
Reply Time
NPS-93
AI Score0.7
Replied to 0% of negative reviews
Typically takes to reply
M
MBD
Verified
#4 in Legal Services
1.1|463 reviews
TrustIndex2.1
Reply Time
NPS-93
Replied to 0% of negative reviews
Typically takes to reply
Service Quality
0.7Ind. 2.9
Best: 4.6 (Road Protect (Pty) Ltd)
Communication
0.6Ind. 2.8
Best: 4.5 (Road Protect (Pty) Ltd)
Staff Expertise
0.7Ind. 3.2
Best: 4.7 (Road Protect (Pty) Ltd)
Pricing & Billing
0.8Ind. 2.2
Best: 4.3 (Road Protect (Pty) Ltd)
Trust & Ethics
0.6Ind. 2.4
Best: 4.5 (Road Protect (Pty) Ltd)
Overall AI Score0.7
Industry: 2.8Best: 4.7 (Sa Migration)Service Quality
0.7
Industry: 2.9Best: 4.6 (Road Protect (Pty) Ltd)
Communication
0.6
Industry: 2.8Best: 4.5 (Road Protect (Pty) Ltd)
Staff Expertise
0.7
Industry: 3.2Best: 4.7 (Road Protect (Pty) Ltd)
Pricing & Billing
0.8
Industry: 2.2Best: 4.3 (Road Protect (Pty) Ltd)
Trust & Ethics
0.6
Industry: 2.4Best: 4.5 (Road Protect (Pty) Ltd)
Overall AI Score
0.7
Industry: 2.8Best: 4.7 (Sa Migration)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Frequently Asked Questions About Legal Services
What are the best-rated Legal Services companies in South Africa?
The highest-rated Legal Services companies in South Africa on Hellopeter, ranked by TrustIndex, are:
- Hannes Gouws & Partners Inc — TrustIndex 9.9 out of 10, 176 reviews (last 12 months)
- Max Law Credit Legal — TrustIndex 2.9 out of 10, 282 reviews (last 12 months)
- Easton-Berry Collections — TrustIndex 2.4 out of 10, 35 reviews (last 12 months)
- MBD — TrustIndex 2.1 out of 10, 463 reviews (last 12 months)
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews. For theme-specific leaders, see the Best-in-Class breakdown earlier on this page.
How do customers rate Legal Services providers in South Africa?
Across 4 Legal Services providers on Hellopeter, the average star rating is 2.3 out of 5, based on 956 reviews in the last 12 months. The top Legal Services providers score 2+; providers in the bottom tier score below 1.1.
What should consumers look for in a Legal Services provider?
For Legal Services in South Africa, the same quality markers that distinguish the best Business & Legal Services companies apply: The top-performing business and legal service providers distinguish themselves by staying reachable and accountable after the engagement begins. They provide regular progress updates without being asked, deliver work that meets or exceeds the agreed standard, and are transparent about what the service includes and what it does not. When issues arise, they take ownership rather than going silent. Their staff are not just competent — they explain complex matters in plain language and genuinely advocate for the customer's interests.
What does Hellopeter's AI analyse for Legal Services?
Hellopeter's AI analyses Legal Services providers across key service themes including Service Delivery & Quality, Communication & Responsiveness, Staff Professionalism & Expertise, Pricing, Value & Billing, Trust, Reliability & Ethics. Each theme is scored based on the sentiment and detail of real customer reviews. How does Hellopeter analyse companies? →
How does Legal Services compare to other Business & Legal Services subcategories?
Legal Services is one of the reviewed subcategories within Business & Legal Services on Hellopeter. Customer feedback in this subcategory tends to focus on the same five service themes used to score the parent industry, with Service Delivery & Quality typically the most scrutinised area in Legal Services.