I&
Ismail & Dahya Attorneys
Claimed Business
I&
Ismail & Dahya Attorneys
Claimed Business
41 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
200 hours 13 minutesAverage Time To Reply
-100 NPSRecommended: Unlikely
Replied to 24% of negative reviews
Typically takes less than 220 hours 59 min to reply
TrustIndex
0
Score
Ranking
#2
in Other
Avg Reply
200 hours 13 minutes
NPS Score
-100
Recommended: Unlikely
Replied to 24% of negative reviews
Typically takes less than 220 hours 59 min to reply
Review Distribution
1.2|41 Reviews
May '25 - Apr '26
5(5%)
4(0%)
3(2.5%)
2(0%)
1(92.5%)
5(5%)
4(0%)
3(2.5%)
2(0%)
1(92.5%)
Recent reviews (41)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDG
Denise G
1 reviews | Active since Jan 2020
11 Mar 2026, 13:14
Worst company ever
They issued me with me with section 129 despite my various emails requesting for bank statements and validation of account. They refuse to send proper stuff but are threating legal action. I will be reporting them to the NCR. They also call my family members and give out my information to my family memebers
Helpful (0)
|Replies (0)DG
Denise G
1 reviews | Active since Jan 2020
11 Mar 2026, 13:14
Worst company ever
They issued me with me with section 129 despite my various emails requesting for bank statements and validation of account. They refuse to send proper stuff but are threating legal action. I will be reporting them to the NCR. They also call my family members and give out my information to my family memebers
0
Replies (0)HC
Hermann C
1 reviews | Active since Jan 2020
20 Feb 2026, 16:15
Harrasment to make money , *****
Complaint if them harrasing me ,regarding my Standard bank overdraft cheque account 018994938,they have been giving me dropped calls for the past 6 moths now,but did not know that the account was sc****d,and that Standard bank was at fault with this account ,they've been replaced by another laywer company,but they still call,even showing them the proof the stupid people are generating a bill to claim against a customer that was handed over,but i was never supposed to be handed over,staff neglegence .
Helpful (0)
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Hermann C
1 reviews | Active since Jan 2020
20 Feb 2026, 16:15
Harrasment to make money , *****
Complaint if them harrasing me ,regarding my Standard bank overdraft cheque account 018994938,they have been giving me dropped calls for the past 6 moths now,but did not know that the account was sc****d,and that Standard bank was at fault with this account ,they've been replaced by another laywer company,but they still call,even showing them the proof the stupid people are generating a bill to claim against a customer that was handed over,but i was never supposed to be handed over,staff neglegence .
0
Replies (0)PM
S
Samantha
1 reviews | Active since Jan 2020
15 Feb 2026, 17:18
Rude,unprofessional & threatening tactics.
Warning: Ismael Attorneys - Unprofessional & Rude Behavior I've been dealing with Ismael Attorneys regarding an account handed over to them. Despite multiple calls and requests to set up a debit order, they've failed to send the authorization for approval. Instead, they've bombarded me with emails and SMS, claiming I'm in arrears and threatening action. When I called to discuss payment arrangements, the lady insisted on 10% upfront, which I can't afford. When I explained my situation, she passed me to a manager who shouted at me and wouldn't listen. Both were rude and unprofessional. Multiple reviews on Hello Peter echo my experience - poor communication, aggressive tactics, and ignoring calls. I urge others to steer clear of Ismael Attorneys. My experience: - Refused reasonable payment plan - Rude & aggressive behavior - No opportunity to explain - Threatening messages despite attempts to communicate.
Helpful (0)
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Samantha
1 reviews | Active since Jan 2020
15 Feb 2026, 17:18
Rude,unprofessional & threatening tactics.
Warning: Ismael Attorneys - Unprofessional & Rude Behavior I've been dealing with Ismael Attorneys regarding an account handed over to them. Despite multiple calls and requests to set up a debit order, they've failed to send the authorization for approval. Instead, they've bombarded me with emails and SMS, claiming I'm in arrears and threatening action. When I called to discuss payment arrangements, the lady insisted on 10% upfront, which I can't afford. When I explained my situation, she passed me to a manager who shouted at me and wouldn't listen. Both were rude and unprofessional. Multiple reviews on Hello Peter echo my experience - poor communication, aggressive tactics, and ignoring calls. I urge others to steer clear of Ismael Attorneys. My experience: - Refused reasonable payment plan - Rude & aggressive behavior - No opportunity to explain - Threatening messages despite attempts to communicate.
0
Replies (0)CN
Carol N
1 reviews | Active since Jan 2020
7 Feb 2026, 15:20
Day light *******
To whom it may concern, I am writing to formally raise a dispute regarding the summons issued on my active account, and the subsequent addition of legal fees to my credit card account. I find this conduct deeply concerning and unacceptable. Issuing a summons on an active account and then unilaterally transferring or adding legal fees to a separate credit facility is not only questionable, but appears to be procedurally improper. I was not adequately consulted nor did I consent to these charges. This conduct places me in a position of unjust and perpetual indebtedness, which I will not accept. I regard this as unfair, unreasonable, and potentially ********. Should this matter not be addressed and rectified as a matter of urgency, I will have no hesitation in escalating it to the Banking Ombudsman for further investigation. I am fully aware of my rights as a consumer and will not be coerced or intimidated into accepting practices that are prejudicial and discriminatory. I expect a written explanation and a full breakdown of how and why these legal fees were app****, as well as immediate corrective action.
Helpful (0)
|Replies (0)CN
Carol N
1 reviews | Active since Jan 2020
7 Feb 2026, 15:20
Day light *******
To whom it may concern, I am writing to formally raise a dispute regarding the summons issued on my active account, and the subsequent addition of legal fees to my credit card account. I find this conduct deeply concerning and unacceptable. Issuing a summons on an active account and then unilaterally transferring or adding legal fees to a separate credit facility is not only questionable, but appears to be procedurally improper. I was not adequately consulted nor did I consent to these charges. This conduct places me in a position of unjust and perpetual indebtedness, which I will not accept. I regard this as unfair, unreasonable, and potentially ********. Should this matter not be addressed and rectified as a matter of urgency, I will have no hesitation in escalating it to the Banking Ombudsman for further investigation. I am fully aware of my rights as a consumer and will not be coerced or intimidated into accepting practices that are prejudicial and discriminatory. I expect a written explanation and a full breakdown of how and why these legal fees were app****, as well as immediate corrective action.
0
Replies (0)PS
Palesa S
1 reviews | Active since Jan 2020
5 Feb 2026, 08:09
Work experience at Ismail and Dahya as collections agent
I worked at Ismail and Dahya Attorneys for a total of three weeks, one of which was spent in training as a Debt Collections Agent. During the initial phase, while I was still learning about the company and my role, the experience was generally positive. The training period was informative, and I appreciated the opportunity to understand the nature of the work and meet new people. However, challenges began shortly thereafter. The book I was informed I would be working on during my interview was changed twice before I could begin dialing, which created early uncer*****y. As time went on, my experience at the firm deteriorated significantly. I observed and personally experienced what I perceived to be ************** and favoritism within the workplace. My interactions with certain superiors were particularly difficult. On one occasion, I was publicly humiliated by someone in a position of authority over an issue that did not warrant such treatment. There was a strict culture discouraging communication among colleagues, and failure to meet KPIs often resulted in punitive measures, such as being required to stand for extended periods while still expected to perform calls. This made it physically uncomfortable and impractical, as I had to lean forward to see my screen while on calls. Additionally, the company experienced ongoing network issues for almost a full week, during which calls frequently failed to connect. Despite this, we were still expected to produce results, which I found unreasonable given the circumstances. It was difficult to meet performance expectations when the technical infrastructure was not functioning properly. The most positive aspect of my time at the firm was the opportunity to meet new people and build professional connections. I also encountered two or three superiors who were respectful and supportive, and I appreciated their professionalism. Unfortunately, the overall environment negatively affected my mental well-being. The stress and tension I experienced stemmed not from the workload itself, but from the manner in which employees were treated. By the end of my time there, my mental health was significantly compromised. This review reflects my personal experience and point of view. Others may have had different experiences, but this was mine. If you want it shorter, more neutral, or stronger but still professional, I can adjust the tone easily. You said: Stronger but professional ChatGPT said: Got you. Here’s a stronger, firm, but still professional version—direct, clear, and grounded in facts, without sounding emotional or defamatory: I worked at Ismail and Dahya Attorneys for a total of three weeks, including one week of training, in the role of Debt Collections Agent. Initially, while I was still being introduced to the company and the role, the experience was acceptable. The training period provided a basic understanding of the work, and I valued the opportunity to meet new people. However, shortly after training, my experience became increasingly negative. The book I was informed during my interview that I would be working on was changed twice before I was able to begin dialing, which created unnecessary instability and confusion from the outset. More concerning was the workplace culture. I experienced and observed clear ************** and favoritism. My interactions with certain superiors were particularly troubling, including an incident where I was publicly humiliated by someone in a position of authority over a matter that did not justify such treatment. Communication between colleagues was actively discouraged, contributing to a tense and intimidating environment. Failure to meet KPIs was met with punitive measures. Agents were required to stand for prolonged periods while still expected to take calls, resulting in physically uncomfortable and impractical working conditions, such as having to lean forward or slant down to view the screen during calls. These measures felt less corrective and more demeaning. The situation was further exacerbated by persistent network issues that lasted for almost a week. Calls frequently failed to connect, yet agents were still expected to deliver results despite the technical limitations. I found this expectation unrealistic and unfair, as performance was impacted by factors outside of employees’ control. While I did encounter two or three superiors who conducted themselves professionally and respectfully, these were exceptions rather than the norm. The only consistently positive aspect of my time at the firm was the opportunity to build connections with fellow colleagues. Ultimately, the environment had a serious negative impact on my mental well-being. The stress I experienced was not due to the workload, but rather the treatment of staff and the overall management approach. By the end of my tenure, my mental health was significantly affected, to the point where I felt at risk of relapsing into depression. This review reflects my personal experience and perspective. Others may have had different experiences, but this was mine.
Helpful (0)
|Replies (0)PS
Palesa S
1 reviews | Active since Jan 2020
5 Feb 2026, 08:09
Work experience at Ismail and Dahya as collections agent
I worked at Ismail and Dahya Attorneys for a total of three weeks, one of which was spent in training as a Debt Collections Agent. During the initial phase, while I was still learning about the company and my role, the experience was generally positive. The training period was informative, and I appreciated the opportunity to understand the nature of the work and meet new people. However, challenges began shortly thereafter. The book I was informed I would be working on during my interview was changed twice before I could begin dialing, which created early uncer*****y. As time went on, my experience at the firm deteriorated significantly. I observed and personally experienced what I perceived to be ************** and favoritism within the workplace. My interactions with certain superiors were particularly difficult. On one occasion, I was publicly humiliated by someone in a position of authority over an issue that did not warrant such treatment. There was a strict culture discouraging communication among colleagues, and failure to meet KPIs often resulted in punitive measures, such as being required to stand for extended periods while still expected to perform calls. This made it physically uncomfortable and impractical, as I had to lean forward to see my screen while on calls. Additionally, the company experienced ongoing network issues for almost a full week, during which calls frequently failed to connect. Despite this, we were still expected to produce results, which I found unreasonable given the circumstances. It was difficult to meet performance expectations when the technical infrastructure was not functioning properly. The most positive aspect of my time at the firm was the opportunity to meet new people and build professional connections. I also encountered two or three superiors who were respectful and supportive, and I appreciated their professionalism. Unfortunately, the overall environment negatively affected my mental well-being. The stress and tension I experienced stemmed not from the workload itself, but from the manner in which employees were treated. By the end of my time there, my mental health was significantly compromised. This review reflects my personal experience and point of view. Others may have had different experiences, but this was mine. If you want it shorter, more neutral, or stronger but still professional, I can adjust the tone easily. You said: Stronger but professional ChatGPT said: Got you. Here’s a stronger, firm, but still professional version—direct, clear, and grounded in facts, without sounding emotional or defamatory: I worked at Ismail and Dahya Attorneys for a total of three weeks, including one week of training, in the role of Debt Collections Agent. Initially, while I was still being introduced to the company and the role, the experience was acceptable. The training period provided a basic understanding of the work, and I valued the opportunity to meet new people. However, shortly after training, my experience became increasingly negative. The book I was informed during my interview that I would be working on was changed twice before I was able to begin dialing, which created unnecessary instability and confusion from the outset. More concerning was the workplace culture. I experienced and observed clear ************** and favoritism. My interactions with certain superiors were particularly troubling, including an incident where I was publicly humiliated by someone in a position of authority over a matter that did not justify such treatment. Communication between colleagues was actively discouraged, contributing to a tense and intimidating environment. Failure to meet KPIs was met with punitive measures. Agents were required to stand for prolonged periods while still expected to take calls, resulting in physically uncomfortable and impractical working conditions, such as having to lean forward or slant down to view the screen during calls. These measures felt less corrective and more demeaning. The situation was further exacerbated by persistent network issues that lasted for almost a week. Calls frequently failed to connect, yet agents were still expected to deliver results despite the technical limitations. I found this expectation unrealistic and unfair, as performance was impacted by factors outside of employees’ control. While I did encounter two or three superiors who conducted themselves professionally and respectfully, these were exceptions rather than the norm. The only consistently positive aspect of my time at the firm was the opportunity to build connections with fellow colleagues. Ultimately, the environment had a serious negative impact on my mental well-being. The stress I experienced was not due to the workload, but rather the treatment of staff and the overall management approach. By the end of my tenure, my mental health was significantly affected, to the point where I felt at risk of relapsing into depression. This review reflects my personal experience and perspective. Others may have had different experiences, but this was mine.
0
Replies (0)MV
Melanie V
1 reviews | Active since Jan 2020
4 Feb 2026, 08:24
No Response to Payment Arrangement Requests
Dear Ismail & Dahya Attorneys and FNB, I am writing to formally lodge a complaint regarding my account that has been handed over to Ismail & Dahya Attorneys. Since 11 December, I have been attempting to make contact using the WhatsApp number provided in the SMS correspondence to arrange a payment plan. Unfortunately, despite multiple attempts, I have received no response or assistance from your offices. At the same time, I continue to receive SMS messages stating that I must urgently contact you to make payment arrangements and that further action will be taken if I do not do so. This is extremely concerning and frustrating, as I have been actively trying to engage and resolve this matter. I am willing to make arrangements and resolve the outstanding balance, but I require proper assistance and clear communication in order to do so. It is unfair to threaten further action when I have made repeated attempts to contact your office without any response. I kindly request urgent feedback and direct contact from a consultant who can assist me with: A detailed breakdown of the outstanding amount Confirmation of the current status of the account Assistance with setting up a formal payment arrangement Please treat this matter as urgent.
Helpful (0)
|Replies (0)MV
Melanie V
1 reviews | Active since Jan 2020
4 Feb 2026, 08:24
No Response to Payment Arrangement Requests
Dear Ismail & Dahya Attorneys and FNB, I am writing to formally lodge a complaint regarding my account that has been handed over to Ismail & Dahya Attorneys. Since 11 December, I have been attempting to make contact using the WhatsApp number provided in the SMS correspondence to arrange a payment plan. Unfortunately, despite multiple attempts, I have received no response or assistance from your offices. At the same time, I continue to receive SMS messages stating that I must urgently contact you to make payment arrangements and that further action will be taken if I do not do so. This is extremely concerning and frustrating, as I have been actively trying to engage and resolve this matter. I am willing to make arrangements and resolve the outstanding balance, but I require proper assistance and clear communication in order to do so. It is unfair to threaten further action when I have made repeated attempts to contact your office without any response. I kindly request urgent feedback and direct contact from a consultant who can assist me with: A detailed breakdown of the outstanding amount Confirmation of the current status of the account Assistance with setting up a formal payment arrangement Please treat this matter as urgent.
0
Replies (0)CR
Cassandra R
1 reviews | Active since Jan 2020
4 Feb 2026, 07:30
Harassment
Ismail and Dahya attorneys harass me for payments when my account is paid EVERY MONTH ON THE SAME DATE. I get phone calls and sms’s for payment even though I have sent them a proof of payment and they have acknowledged it. Their service is very poor. And they just harass me all the time. I have not defaulted and will not tolerate this any longer
Helpful (0)
|Replies (0)CR
Cassandra R
1 reviews | Active since Jan 2020
4 Feb 2026, 07:30
Harassment
Ismail and Dahya attorneys harass me for payments when my account is paid EVERY MONTH ON THE SAME DATE. I get phone calls and sms’s for payment even though I have sent them a proof of payment and they have acknowledged it. Their service is very poor. And they just harass me all the time. I have not defaulted and will not tolerate this any longer
0
Replies (0)