Talitha J

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We bought 3 beds at bears last year and were told that each bed can take upto 150kg beds are fully paid. In October 2025 i contacted bears saying there us something wrong with the beds the springs are coming out and it sounds like the bed is breaking finally end of Jan 2026 after months of calling and complaining tge supplier contacted me photos and videos were sent now almost end February we get told ot is improper use as the beds can only take 70lg not 150kg and we should take ot up with bears. So i call bears pta west again speak to the manager and i get told its not their problem the sales lady should of told us and they can do nothing i can call head office but its not their problem. So our money is good enough we payed for warranties and all the extra nonsense paid the account up fully and no discount when we paid in full btw and now that the mistake is on their side it is being said sorry not our problem. 6 months of being played like a fool only to hear not our problem so tell me who's problem is it when your branches sales lady gave the wrong information