Max Law Credit Legal
Claimed Business
Business & Legal Services|2.1|285 Reviews (last 12 months)|This business does not respond to reviews
Max Law Credit Legal
Claimed Business
285 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Max Law Credit Legal presents a deeply polarised customer experience. The business receives strong praise for the friendliness and patience of individual consultants such as Ivy, Terrance, and Katlego, who are consistently named for excellent interpersonal service. However, a recurring and serious pattern of complaints describes payments debited without services rendered, complete communication breakdowns after sign-up, and refunds promised but never delivered.
Top Strengths:
- •Staff Professionalism & Expertise: Customers consistently praise named agents like Ivy, Terrance, Katlego, and Gladys for patience, kindness, thorough explanations, and professionalism. Frontline consultants are described as caring and knowledgeable.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Legal Services
101 hours 30 minutesAverage Time To Reply
-43 NPSRecommended: Unlikely
Replied to 1% of negative reviews
Typically takes less than 66 hours 46 min to reply
TrustIndex
0
Score
Ranking
#5
in Legal Services
Avg Reply
101 hours 30 minutes
NPS Score
-43
Recommended: Unlikely
Replied to 1% of negative reviews
Typically takes less than 66 hours 46 min to reply
Review Distribution
2.1|285 Reviews
May '25 - Apr '26
5(23.4%)
4(0.4%)
3(2%)
2(1.2%)
1(73%)
5(23.4%)
4(0.4%)
3(2%)
2(1.2%)
1(73%)
Recent reviews (285)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHP
HENDRIK P
1 reviews | Active since Jan 2020
19 Mar 2026, 09:34
**** service
Absolutely pathetic service and when trying to cancel services there is no assistance at all just AI answers and this is a **** they **** people and then you are not able to cancel services people please be aware of this company
Helpful (0)
|Replies (0)HP
HENDRIK P
1 reviews | Active since Jan 2020
19 Mar 2026, 09:34
**** service
Absolutely pathetic service and when trying to cancel services there is no assistance at all just AI answers and this is a **** they **** people and then you are not able to cancel services people please be aware of this company
0
Replies (0)MM
MX
MM
PS
PEARL S
1 reviews | Active since Jan 2020
16 Mar 2026, 18:44
REPORT THESE ****MERS!!!!
To anyone reading this... Please, REPORT, REPORT, REPORT! I have sent e-mails to all credit bureaus and rgulatory authorities. I have also sent e-mails to all investigtive journalists and media houses. This is a massive **** involving many people, who have numerous companies registered under them claiming to be debt relief companies or law firms. Unfortunately for them, I caught on before they could debit my account that they are ****mers. The amount goes from being once off to being a 14 months subscription for absolutely nothing. sadly, you can't stop/reverse it. I had to close my Capite account! Please also put a **** alert request with all credit bureaus because if they have your details, who knows what they can do with them. REPORT!!!!
Helpful (0)
|Replies (0)PS
PEARL S
1 reviews | Active since Jan 2020
16 Mar 2026, 18:44
REPORT THESE ****MERS!!!!
To anyone reading this... Please, REPORT, REPORT, REPORT! I have sent e-mails to all credit bureaus and rgulatory authorities. I have also sent e-mails to all investigtive journalists and media houses. This is a massive **** involving many people, who have numerous companies registered under them claiming to be debt relief companies or law firms. Unfortunately for them, I caught on before they could debit my account that they are ****mers. The amount goes from being once off to being a 14 months subscription for absolutely nothing. sadly, you can't stop/reverse it. I had to close my Capite account! Please also put a **** alert request with all credit bureaus because if they have your details, who knows what they can do with them. REPORT!!!!
0
Replies (0)GP