EC
Easton-Berry Collections
Verified Business
EC
Easton-Berry Collections
Verified Business
55 Reviews (last 12 months)
Responds in 11 hours 30 min
AI Review Summary
Based on recent customer reviews, Easton-Berry Collections demonstrates severe and systemic failures across virtually every dimension of customer experience. Customers consistently report an inability to obtain paid-up letters after settling accounts, unreachable contact channels, ongoing debits after accounts are closed, and a pervasive lack of accountability. The overwhelming majority of reviews describe deeply negative experiences, with Trust, Reliability & Ethics (0.6) and Communication & Responsiveness (0.6) scoring lowest.
Top Strengths:
- •Staff Professionalism & Expertise: A single consultant, Busisiwe Gamedala, was praised by name for being polite and helpful. However, this isolated mention is vastly outweighed by reports of rude, dismissive, and unprofessional conduct from other staff.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Legal Services
11 hours 30 minutesAverage Time To Reply
-54 NPSRecommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 11 hours 24 min to reply
TrustIndex
0
Score
Ranking
#5
in Legal Services
Avg Reply
11 hours 30 minutes
NPS Score
-54
Recommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 11 hours 24 min to reply
Review Distribution
1.2|55 Reviews
May '25 - Apr '26
5(0%)
4(6.4%)
3(2.1%)
2(0%)
1(91.5%)
5(0%)
4(6.4%)
3(2.1%)
2(0%)
1(91.5%)
Recent reviews (55)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRP
Richard P
1 reviews | Active since Jan 2020
2 Mar 2026, 08:34
******* at their best
I called in to find out why I was still being debitted for an account that shows on my Clearscore that it should have been settled in July 2025. They charged me R59 for the call. Then they decided not to take the last debit by themselves and now want to hold me accountable for it. These people are *******
Helpful (0)
|Replies (0)RP
Richard P
1 reviews | Active since Jan 2020
2 Mar 2026, 08:34
******* at their best
I called in to find out why I was still being debitted for an account that shows on my Clearscore that it should have been settled in July 2025. They charged me R59 for the call. Then they decided not to take the last debit by themselves and now want to hold me accountable for it. These people are *******
0
Replies (0)NN
DvdM
Dewald van der Merwe
1 reviews | Active since Jan 2020
20 Feb 2026, 11:25
Impossible to Contact
I have been trying to contact them for almost a year to cancel a debit order mandate as per the instructions i was given from my attorneys handling the voluntary sequestration with no success. None of the office numbers or any of the info contact regarding Easton-berry is working that can be found. Not even ABSA could help me get in touch with them. They are now still trying to debit my account which has put it in to a massive negative balance due to not being allowed to use the same account when i handed myself over. Most useless debt collection company i have ever dealt with, no accountability or trust at all.
Helpful (0)
|Replies (0)DvdM
Dewald van der Merwe
1 reviews | Active since Jan 2020
20 Feb 2026, 11:25
Impossible to Contact
I have been trying to contact them for almost a year to cancel a debit order mandate as per the instructions i was given from my attorneys handling the voluntary sequestration with no success. None of the office numbers or any of the info contact regarding Easton-berry is working that can be found. Not even ABSA could help me get in touch with them. They are now still trying to debit my account which has put it in to a massive negative balance due to not being allowed to use the same account when i handed myself over. Most useless debt collection company i have ever dealt with, no accountability or trust at all.
0
Replies (0)DT
Danelle T
1 reviews | Active since Jan 2020
16 Feb 2026, 12:52
Unhappy customers
Good day. Maybe I can get an answer here. Iv been struggling to get hold of them for 4 years. Iv settled all my debt but my creditors said they received no payments. I would like to know what's going on They send me their account number and iv paid all the money I owe in the same day, it's been 4 years and still no reply and no settlement letters!
Helpful (0)
|Replies (0)DT
Danelle T
1 reviews | Active since Jan 2020
16 Feb 2026, 12:52
Unhappy customers
Good day. Maybe I can get an answer here. Iv been struggling to get hold of them for 4 years. Iv settled all my debt but my creditors said they received no payments. I would like to know what's going on They send me their account number and iv paid all the money I owe in the same day, it's been 4 years and still no reply and no settlement letters!
0
Replies (0)IC
Iviwe C
1 reviews | Active since Jan 2020
14 Feb 2026, 06:40
PAID UP LETTER
I logged a call on the 28 of January 2026 for a paid up letter for my sleepmaster account and even called em they told me i must wait 7 to 10 days for a paid up letter ...as am writing this review no paid up letter from them like what should i do because i wan to clear my name and i wanted to do soo before credit score records come out like am struggling to find a way for them to send my paid up letter
Helpful (0)
|Replies (0)IC
Iviwe C
1 reviews | Active since Jan 2020
14 Feb 2026, 06:40
PAID UP LETTER
I logged a call on the 28 of January 2026 for a paid up letter for my sleepmaster account and even called em they told me i must wait 7 to 10 days for a paid up letter ...as am writing this review no paid up letter from them like what should i do because i wan to clear my name and i wanted to do soo before credit score records come out like am struggling to find a way for them to send my paid up letter
0
Replies (0)KR
Kharendwe R
1 reviews | Active since Jan 2020
2 Feb 2026, 09:23
This people are ****mer the next thing u call them and they will tell u how much you're owning in you're account after paying it the next months if u want to know about your available balance u will surprised the money is increased
This people are ****mer the next thing u call them and they will tell u how much you're owning in you're account after paying it the next months if u want to know about your available balance u will surprised the money is increased
Helpful (0)
|Replies (0)KR
Kharendwe R
1 reviews | Active since Jan 2020
2 Feb 2026, 09:23
This people are ****mer the next thing u call them and they will tell u how much you're owning in you're account after paying it the next months if u want to know about your available balance u will surprised the money is increased
This people are ****mer the next thing u call them and they will tell u how much you're owning in you're account after paying it the next months if u want to know about your available balance u will surprised the money is increased
0
Replies (0)DG
Dineo G
1 reviews | Active since Jan 2020
18 Jan 2026, 09:04
****mer
The consultation agent **** and said their representing creditor I'm owning money where as they not, so that I may authorize a debit order to the so they can **** me money and not even pay my creditor do not fall for any of this tactic, after I realised that they have no relation to my credit I asked them to cancel the debit order they keep re enstating it by changing reference so they can debit an amount that they won't even pay to my creditors.
Helpful (0)
|Replies (0)DG
Dineo G
1 reviews | Active since Jan 2020
18 Jan 2026, 09:04
****mer
The consultation agent **** and said their representing creditor I'm owning money where as they not, so that I may authorize a debit order to the so they can **** me money and not even pay my creditor do not fall for any of this tactic, after I realised that they have no relation to my credit I asked them to cancel the debit order they keep re enstating it by changing reference so they can debit an amount that they won't even pay to my creditors.
0
Replies (0)NK
Nyameko K
1 reviews | Active since Jan 2020
9 Jan 2026, 12:51
DIFICULTIES TO GET A PAIDUP LETTER FROM THEM
I requested a paid-up letter from the 19th of December 2025; they are refusing to send me that, and they don't respond to my email. I need help to get a paid-up letter ASAP. For my Truworths account that is paid in full. They seemed to be immature as legal representatives of companies in dealing with customers. That is EASTON BERRY INC., or CORE CONNECT, as they call themselves.
Helpful (0)
|Replies (0)NK
Nyameko K
1 reviews | Active since Jan 2020
9 Jan 2026, 12:51
DIFICULTIES TO GET A PAIDUP LETTER FROM THEM
I requested a paid-up letter from the 19th of December 2025; they are refusing to send me that, and they don't respond to my email. I need help to get a paid-up letter ASAP. For my Truworths account that is paid in full. They seemed to be immature as legal representatives of companies in dealing with customers. That is EASTON BERRY INC., or CORE CONNECT, as they call themselves.
0
Replies (0)