DT
Danelle T
Active since Dec 2024
2
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0
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Reviews
2 reviews2 months ago
Unhappy customers
Good day. Maybe I can get an answer here. Iv been struggling to get hold of them for 4 years. Iv settled all my debt but my creditors said they received no payments. I would like to know what's going on They send me their account number and iv paid all the money I owe in the same day, it's been 4 years and still no reply and no settlement letters!
56 replies
17 months ago
Upset client of we buy cars
I had and still having endless problems at we buy cars. Aftersales are pathetic! Iv purchased a car at we buy cars brackengate last year April 2023. After receiving the car for a month I had endless problems with the vehicle. I informed them about it and all they said was take it ro a rmi approved garage and they sort it out. I'm not well aware or informed about cars and so but there were issues even I could notice. I contacted my salesman n a consultant of hi-q informed him numerous times. He never came back to me concerning that. When I phne hs phone off or doesn't not work. I emailed we buy cars within the 2 month I got the car. The lady at complaints then send me a email stating she tried calling.after 2 o 3 calls that's not trying.she contacts me at pas 8 o pas 12. That's during working hours I cant sit with a phone.I told her pas 4 will b a good time. Anyway they told me to take the car to a rmi approved garage and I took it to hi-q just because they in partnership with them and they fix their cars. Within the first month I took the car for roadworthy again there were problems on that car that hasn't been solved. Oil leaks were still there that they claimed they fixed. I send them a email with all the faults the car had. The thermostat housing is q-bond. The radio was faulty. The engine cover and wheel caps were off. The turbo pipes were faulty. The wiring was placed wrongful. I informed them about all off this. Myself and my husband are both in the military so there's lots of times we gone for months. The cars engine light went on aswell I took it to hi-q not sure if they let we buy cars know about that to in was in October last year. The light went on and off they told me then they can't find anything but it the light goes on again I should bring it back. My car went in to limp mode 29th Dec can't do anything and all we buy cars are telling me they paying for nothing my warranty should take over. Mind you innovation doesn't pay for oil leaks. And I have to pay in money aswell. I send a email 1 Dec 2024 and still no reply from them. So my problem is I informed you about the vehicles problems a month after receiving it and now that the 6 months are gone you tell me my warranty should pay. So my warranty and myself has to pay for we buy cars problems. VERY UPSETTING!!!!
112 replies
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