Legal And Tax Services
Verified Business
Legal And Tax Services
Verified Business
12 Reviews (last 12 months)
Responds in 60 hours 4 min
AI Review Summary
Based on recent customer reviews, Legal And Tax Services faces widespread dissatisfaction across its core offerings. Customers consistently report unresolved tax return filings with SARS, delayed or ignored claim payments, and poor communication from consultants. Multiple reviewers describe submitting documents repeatedly with no progress, while others highlight rude or dismissive staff. A recurring frustration is that premiums are collected monthly without corresponding service delivery. Legal representation requests also go unanswered, leaving members feeling unsupported. The overall sentiment reflects a business struggling with accountability, competence, and follow-through.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
60h 4mReply Time
-100 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 60 hours 4 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
60h 4m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 60 hours 4 min
Review Distribution
1|12 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Legal And Tax Services
Based on recent customer reviews, Legal And Tax Services faces widespread dissatisfaction across its core offerings. Customers consistently report unresolved tax return filings with SARS, delayed or ignored claim payments, and poor communication from consultants. Multiple reviewers describe submitting documents repeatedly with no progress, while others highlight rude or dismissive staff. A recurring frustration is that premiums are collected monthly without corresponding service delivery. Legal representation requests also go unanswered, leaving members feeling unsupported. The overall sentiment reflects a business struggling with accountability, competence, and follow-through.
Legal And Tax Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 60 hours 4 min. Hellopeter has tracked Legal And Tax Services across 181 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Nkanyiso
1 reviews | Active since Jan 2020
19 Nov 2025, 07:08
Complaint: Delayed Claim Payment – No Feedback or Resolution I am submitting this complaint regarding Legal & Taxi
Complaint: Delayed Claim Payment – No Feedback or Resolution I am submitting this complaint regarding Legal & Taxi. Policyholder: Nkanyiso Duma ID Number: 8904185871083 Cell: 060 822 5892 Claim Date: 30 October 2025 On the 30th of October 2025, I submitted a claim to Legal & Taxi and provided all the required documents. Since then, there has been no payment and no meaningful update from the company. Today, I phoned your offices again, but I was not given a solid or clear reason for the delay or why the claim has still not been paid. This level of service is unacceptable, and the delay has caused significant inconvenience. I request that Legal & Taxi: 1. Investigate and finalize the claim urgently, 2. Provide a clear explanation for the delay, 3. Process the payment immediately. Your urgent response will be appreciated.
Helpful (0)
|Replies (0)N
Nkanyiso
1 reviews | Active since Jan 2020
19 Nov 2025, 07:08
Complaint: Delayed Claim Payment – No Feedback or Resolution I am submitting this complaint regarding Legal & Taxi
Complaint: Delayed Claim Payment – No Feedback or Resolution I am submitting this complaint regarding Legal & Taxi. Policyholder: Nkanyiso Duma ID Number: 8904185871083 Cell: 060 822 5892 Claim Date: 30 October 2025 On the 30th of October 2025, I submitted a claim to Legal & Taxi and provided all the required documents. Since then, there has been no payment and no meaningful update from the company. Today, I phoned your offices again, but I was not given a solid or clear reason for the delay or why the claim has still not been paid. This level of service is unacceptable, and the delay has caused significant inconvenience. I request that Legal & Taxi: 1. Investigate and finalize the claim urgently, 2. Provide a clear explanation for the delay, 3. Process the payment immediately. Your urgent response will be appreciated.
0
Replies (0)N
RH
Randy-Jon Horne
1 reviews | Active since Jan 2020
17 Oct 2025, 15:35
Bad Service from Legal and Tax
I have been a loyal customer of the company for 3 years or maybe more but recently they made me unhappy they have a service called AL Lawyer that I been using regular when I have legal questions and for the past 3 year's or more the service have been available on my plan for my use recently the service have become unavailable now I have to resubscribe to the service for a extra R49 per month a service actually the only service I used regularly on legal and Tax I am not a happy Customer
Helpful (0)
|Replies (0)RH
Randy-Jon Horne
1 reviews | Active since Jan 2020
17 Oct 2025, 15:35
Bad Service from Legal and Tax
I have been a loyal customer of the company for 3 years or maybe more but recently they made me unhappy they have a service called AL Lawyer that I been using regular when I have legal questions and for the past 3 year's or more the service have been available on my plan for my use recently the service have become unavailable now I have to resubscribe to the service for a extra R49 per month a service actually the only service I used regularly on legal and Tax I am not a happy Customer
0
Replies (0)EW
Emerald W
1 reviews | Active since Jan 2020
1 Sept 2025, 13:51
*********** service-Legal and Tax
It is with great disappointment and frustration that have lead me to this part in the hope that my tax returns with SARS will be resolved. It’s taken legal and tax 12 months to try and resolve my returns with SARS despite me supplying then with the relevant information. My journey started with legal and tax early September 2024 with a consultan named Ayanda who since left the organisation and my case was then handed over to Warrick McCabe in the same month (September 2024)replacing Ayanda.It has been nothing short of a nightmare firstly the right hand does not know what the left is doing resulting me in having to send documents over and over again,since I am currently on disability this has taken a toll on my health.After receiving confirmation that my back dated returns have been sorted out I received notification from SARS that there is a refund pending penalties since two years are still outstanding.He than tried getting rid of me after a year have passed by telling me I have to pay for backdated taxes which I informed him that I have paid before the process was started.He than apologised and back on the case but to date despite complaints to Legal and Tax my issues remains unresolved.I took it a step further since I am a disability claimant my employer details with SARS and forward me the relevant certificates to proof that they have been filling so no penalty should apply Warrick had to just go and have a look on the SARS website and if the certificates was not uploaded he had to upload. Warrick than tried again to get rid of my by asking of he should make an appointment for me with SARS.The clearly illustrates the incompetence of legal and tax in dealing with a service they provide and should be equipped to do. Firstly I pay my premium every month on time in addition to that I had to pay for the back dated which I did on the same day they request the money.Legal and tax you are failing in providing a service in your core area.I have never experienced such incompetence I am hoping that my issue will be resolved in the next 48hrs failure to do so will leave me no option to escalate to the Ombudsman as complaints to your company is not effective. Legal and tax please do better we are paying for a service
Helpful (0)
|Replies (0)EW
Emerald W
1 reviews | Active since Jan 2020
1 Sept 2025, 13:51
*********** service-Legal and Tax
It is with great disappointment and frustration that have lead me to this part in the hope that my tax returns with SARS will be resolved. It’s taken legal and tax 12 months to try and resolve my returns with SARS despite me supplying then with the relevant information. My journey started with legal and tax early September 2024 with a consultan named Ayanda who since left the organisation and my case was then handed over to Warrick McCabe in the same month (September 2024)replacing Ayanda.It has been nothing short of a nightmare firstly the right hand does not know what the left is doing resulting me in having to send documents over and over again,since I am currently on disability this has taken a toll on my health.After receiving confirmation that my back dated returns have been sorted out I received notification from SARS that there is a refund pending penalties since two years are still outstanding.He than tried getting rid of me after a year have passed by telling me I have to pay for backdated taxes which I informed him that I have paid before the process was started.He than apologised and back on the case but to date despite complaints to Legal and Tax my issues remains unresolved.I took it a step further since I am a disability claimant my employer details with SARS and forward me the relevant certificates to proof that they have been filling so no penalty should apply Warrick had to just go and have a look on the SARS website and if the certificates was not uploaded he had to upload. Warrick than tried again to get rid of my by asking of he should make an appointment for me with SARS.The clearly illustrates the incompetence of legal and tax in dealing with a service they provide and should be equipped to do. Firstly I pay my premium every month on time in addition to that I had to pay for the back dated which I did on the same day they request the money.Legal and tax you are failing in providing a service in your core area.I have never experienced such incompetence I am hoping that my issue will be resolved in the next 48hrs failure to do so will leave me no option to escalate to the Ombudsman as complaints to your company is not effective. Legal and tax please do better we are paying for a service
0
Replies (0)MJ
Monty J
1 reviews | Active since Jan 2020
24 Aug 2025, 06:06
Bad customer service (Multi choice)
Recently I requested for a tax review and end up being discouraged. I was assisted with tax returns and were told to wait for sars to payout. I sent my documents to the consultant of legal n tax sometime in July and were told that they would be doing it in August. Then I called the consultant,left messages,sent endless emails and he doesn't respond. I called the customer service and complained about,then he called requesting information so he could send it through to Sars? I decided to pay Sars a visit the following day and they reckon that there were no info on the system saying that any details needs updating??? I'm really running back and forth here and these guys are not helping people the way the should,they are quite unprofessional and I threatened to cancel my membership. Here August month is over and still haven't received any money from Sars......I don't bother with that payout anymore as this sort of professionalism defeats the purpose of customer service.
Helpful (0)
|Replies (0)MJ
Monty J
1 reviews | Active since Jan 2020
24 Aug 2025, 06:06
Bad customer service (Multi choice)
Recently I requested for a tax review and end up being discouraged. I was assisted with tax returns and were told to wait for sars to payout. I sent my documents to the consultant of legal n tax sometime in July and were told that they would be doing it in August. Then I called the consultant,left messages,sent endless emails and he doesn't respond. I called the customer service and complained about,then he called requesting information so he could send it through to Sars? I decided to pay Sars a visit the following day and they reckon that there were no info on the system saying that any details needs updating??? I'm really running back and forth here and these guys are not helping people the way the should,they are quite unprofessional and I threatened to cancel my membership. Here August month is over and still haven't received any money from Sars......I don't bother with that payout anymore as this sort of professionalism defeats the purpose of customer service.
0
Replies (0)RB
ND
SM
Sam M
1 reviews | Active since Jan 2020
6 Aug 2025, 19:13
Poor legal support
Legal & Tax is good in recruiting people for membership. I am not get support on the civil case that I reported in June 2025. I regret having membership if my matter is treated as a charity case, no feedback except collection of premiums.
Helpful (0)
|Replies (0)SM
Sam M
1 reviews | Active since Jan 2020
6 Aug 2025, 19:13
Poor legal support
Legal & Tax is good in recruiting people for membership. I am not get support on the civil case that I reported in June 2025. I regret having membership if my matter is treated as a charity case, no feedback except collection of premiums.
0
Replies (0)