Skynet Worldwide Express
1.2|4,108 reviews
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Rabelani
1 reviews | Active since Member
22 May 2026, 15:16
Poor Service Alert – Skynet Delivery Failure
🚨 Poor Service Alert – Skynet Delivery Failure 🚨 I had a delivery scheduled by Skynet (on behalf of Samsung) between 08:00 and 17:00 — and the time window was completely ignored. No delivery, no communication, no update. I had to use my own airtime to follow up with their call centre. Spoke to an agent named Sharleen, who didn’t know where the driver was. I was put on hold for almost 10 minutes, only for the call to be disconnected without any explanation. When I called back, I was told she was on another call. No accountability. No follow-up. 👉 Is this the level of service Skynet provides? 👉 Is this what Samsung customers should expect? This is unprofessional, unacceptable, and reflects poorly on both companies. Customers should not have to chase deliveries or pay out of pocket just to get basic information. @Samsung — you need to review the service standards of your delivery partner. @Skynet — this requires urgent attention and accountability. #PoorService #CustomerExperience #DeliveryFail #Samsung #Skynet #SouthAfrica
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Rabelani's updateReviewer Update
22 May 2026, 17:43I had a delivery scheduled by Skynet (on behalf of Samsung) between 08:00 and 17:00, and the agreed time window was completely ignored no delivery, no communication, and no updates.To make matters worse, I then had to use my own airtime to follow up with their call centre. I spoke to an agent named Sharleen, who was unable to confirm the driver’s whereabouts. After being placed on hold for nearly 10 minutes, the call was abruptly disconnected with no explanation or resolution.When I called back, I was told that the agent was on another call. No accountability. No follow-up.Now, the situation has escalated further, the tracking website has been updated to state that the consignee was “not available.”👉 How is that possible when I have been waiting the entire day for this delivery?👉 I have made multiple attempts to contact the office and even tried calling the driver directly after being given his details.I contacted the driver, Ngwako Malatii, and his phonewas off. This is completely unacceptable. Updating the system with inaccurate information is misleading and reflects poor conduct and lack of integrity.This raises serious concerns:•👉 Is this the level of service Skynet provides?•👉 Is this the experience Samsung customers should expect?This situation is unprofessional and unacceptable, and it reflects poorly on both organisations. Customers should not have to chase deliveries, incur personal costs, or deal with false status updates just to receive basic service.@Samsung — it’s time to review the service standards of your delivery partners.@Skynet — this requires urgent attention, accountability, and corrective action.#PoorService #CustomerExperience #DeliveryFailure #Samsung
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Rabelani's update22 May 2026, 17:43
Reviewer Update
I had a delivery scheduled by Skynet (on behalf of Samsung) between 08:00 and 17:00, and the agreed time window was completely ignored no delivery, no communication, and no updates.To make matters worse, I then had to use my own airtime to follow up with their call centre. I spoke to an agent named Sharleen, who was unable to confirm the driver’s whereabouts. After being placed on hold for nearly 10 minutes, the call was abruptly disconnected with no explanation or resolution.When I called back, I was told that the agent was on another call. No accountability. No follow-up.Now, the situation has escalated further, the tracking website has been updated to state that the consignee was “not available.”👉 How is that possible when I have been waiting the entire day for this delivery?👉 I have made multiple attempts to contact the office and even tried calling the driver directly after being given his details.I contacted the driver, Ngwako Malatii, and his phonewas off. This is completely unacceptable. Updating the system with inaccurate information is misleading and reflects poor conduct and lack of integrity.This raises serious concerns:•👉 Is this the level of service Skynet provides?•👉 Is this the experience Samsung customers should expect?This situation is unprofessional and unacceptable, and it reflects poorly on both organisations. Customers should not have to chase deliveries, incur personal costs, or deal with false status updates just to receive basic service.@Samsung — it’s time to review the service standards of your delivery partners.@Skynet — this requires urgent attention, accountability, and corrective action.#PoorService #CustomerExperience #DeliveryFailure #Samsung