Poor service

I asked them for my dad's license renewal as he is sick can't wait on long Q's. We were communicating well before i made payment. Since I paid them, they no longer responding to my emails nor calls. No communication at all. The disk is already expired, we don't know if it will be delivered or not. We arranged for change of delivery address the answer was just, "ok noted" without assurance. This people are so bad. Their service is so poor, they don't care about their clients. We booked hoping for the best and easier services.... Currently i don't know if i have to go to the post office to renew or if they did renew but still delaying.....