Best service ever, by Josh at Canine & Co.

i, I need to give a HOOOGE shoutout to Josh, whom I had the pleasure & good fortune of meeting at your Meadowridge CT store on Thursday 13/2/25!!!

I have been having repeated problems with my furbaby, with virulent diarrhea challenges for the last 6weeks, Monday, being his 4th episode during that time!

After 3 vet visits, 2 batteries of tests, a scan, x-ray & meds to stabilise him [R6,312 later!!]any serious causes were thankfully ruled out & a 'dietery indiscretion' was diagnosed - so fundamentally a food allergy/sensitivity of some sort, but to what???

So I visited Canine & Co. to find suitable options after doing some research online as to what canine sensitive diet brands are available & thankfully met Josh!

Josh has incredible nutritional knowledge & knows all the dietary & nutritional aspects of all the brands AND their various foods in the shop!!

He painstakingly worked through all the options which could be suitable for my furchild - also taking into consideration that I'm on a budget, by calculating what each option would cost me on a daily & monthly basis across all the workable options vs what I'm currently spending!

Josh was patient, understanding, supportive [the last 6 wks have been very challenging & stressful, as anyone with a much loved, continuously ill furkid will understand!] & most importantly, highly informative!!

We finally decided on an option which we are testing, as most of the brands available at Canine & Co have a refund policy if their food does not agree with your pet [as long as only 20-25% of the bag has been used!]

I have NEVER received such incredible service in all my shopping experience, EVER & highly commend this incredible gem of a team member, who is totally committed to exemplary customer service & putting the health & comfort of the clients furkid as the main focus!!!

Canine & Co - you are VERY fortunate to have JOSH on your team!!!

With best regards, Martine, very satisfied & relieved customer!!