MG
Martine G
Active since Aug 2014
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
DEFY FRIDGE FREEZER from MAKRO
Black Friday Defy Fridge Freezer at Makro: Had saved up my Discovery Miles since Jan to buy a new fridge-freezer during the Black Friday promo. Was firstly extremely frustrated to be UNABLE to buy my Less 31% Bosch fridge-freezer from Takelot with my Discovery Miles, eventho the online offer listed Discovery Miles as a method of payment!! (Takelot did respond to my unfinished online purchase, but only after the offer had expired!) I then found a comparable size Defy fridge-freezer at Less 20% at Makro, which, happily I was able to purchase with my miles. I was very excited to learn that my new appliance would be delivered the next day, free of charge!! (unlike Takelot whose delivery fee is a minimum R250!) All communication, delivery etc was handled very competently by Makro - emails, sms, ph calls. On unpacking my fridge-freezer i was extremely disappointed & angry to find that the corner of the freezer door was damaged, as was the door seal & also the plastic covering of the fridge door!! This damage was definitely present before the appliance was packaged & shrinkwrapped, as the packaging was totally intact & in no way damaged on delivery. So eventho the fridge had a quality control no. sticker on its rear, the required quality inspection standard was definitely not adhered to!!! Makro handled the return courteously & with repeated apologies for inconvenience caused. The fridge was finally collected on Fri 5/12. However, due to a lack of continuity from the telephone helpline to the online returns submission to the email customer service person, my request to replace the fridge at the same discounted price was ignored until after a credit had been processed. Only when I asked the question for the 4th time, was I then informed that a replacement appliance was now not possible as a credit had already been processed. My Discovery Miles were credited to my Discovery account 9/12/25. But I do not have my new fridge !!! 😡😡😡
53 replies
14 months ago
UNACCEPTABLE DEFY CUSTOMER SERVICE!!
I recently purchased a new DEFY 8kg washing machine DAW386. As part of the setting up process, a specific wash cycle needs to be run to allow your machine to calibrate load sizes/weights for going forward. It was unclear to me from the the User Manual how to implement this wash cycle & I emailed the Defy Help Centre,as calls to their listed phone no. on their site went unanswered. It took 20 DAYS!!!! to respond [response received yesterday 20/2/25 to my mails sent 1/2/25!] By then obviously, I've had to use my machine countless times, so I'm assuming that this important? setup proceedure can no longer be imlemented? [This question went unanswered in my return mail]] I also queried the unacceptable time lagged response & this was the response: ZA Service Defy 09:37 (1 hour ago) to me Good day. Apologies regarding the late response. The platform had a technical issue. Regards, Khabo. A technical issue [may have been longer?!] that went unresolved for a minimum of 20 days?!?! On your Customer Service website?!!! UNACCEPTABLE DEFY!!! Also importantly, is my washer now unable to estimate different load weights as I had to miss implementing this setup step??
0 replies
14 months ago
Best service ever, by Josh at Canine & Co.
i, I need to give a HOOOGE shoutout to Josh, whom I had the pleasure & good fortune of meeting at your Meadowridge CT store on Thursday 13/2/25!!! I have been having repeated problems with my furbaby, with virulent diarrhea challenges for the last 6weeks, Monday, being his 4th episode during that time! After 3 vet visits, 2 batteries of tests, a scan, x-ray & meds to stabilise him [R6,312 later!!]any serious causes were thankfully ruled out & a 'dietery indiscretion' was diagnosed - so fundamentally a food allergy/sensitivity of some sort, but to what??? So I visited Canine & Co. to find suitable options after doing some research online as to what canine sensitive diet brands are available & thankfully met Josh! Josh has incredible nutritional knowledge & knows all the dietary & nutritional aspects of all the brands AND their various foods in the shop!! He painstakingly worked through all the options which could be suitable for my furchild - also taking into consideration that I'm on a budget, by calculating what each option would cost me on a daily & monthly basis across all the workable options vs what I'm currently spending! Josh was patient, understanding, supportive [the last 6 wks have been very challenging & stressful, as anyone with a much loved, continuously ill furkid will understand!] & most importantly, highly informative!! We finally decided on an option which we are testing, as most of the brands available at Canine & Co have a refund policy if their food does not agree with your pet [as long as only 20-25% of the bag has been used!] I have NEVER received such incredible service in all my shopping experience, EVER & highly commend this incredible gem of a team member, who is totally committed to exemplary customer service & putting the health & comfort of the clients furkid as the main focus!!! Canine & Co - you are VERY fortunate to have JOSH on your team!!! With best regards, Martine, very satisfied & relieved customer!!
53 replies
25 months ago
Fatima Prins, Clicks Clubcard Accounts - great service!!
Shout-out to FATIMA PRINS in Clubcard accounts for great service!! Was instore at Hout Bay Clicks. My Cashback balance was not the same at the till vs what had been stated on my Clicks promo email. Queried the discrepancy [this had occurred during my last shop - H/O had been called & I was assured that my balance would be corrected - R's & pts migration from old to new Clubcard card] Apparently this had NOT been actioned as previously confirmed! Fatima was most helpful & explained what she would do to remedy the situation, how long it would take & when my updated rewards would be available. - promising that this would be no later than Fri 5/4. She called me twice, 2hrs later to confirm that she had escalated my problem & everything had been resolved, way ahead of schedule! Today, my updated awards totals are available on my latest Click promo e-mail. Certainly a vastly different service orientated attitude & result compared to my last experience where nothing was changed & updated!! Thank you Fatima for great customer service!!
0 replies
47 months ago
TOPSTART BATTERIES - EXCELLENT BRAND SUPPORT & CUSTOMER SERVICE
I purchased a Topstart car battery from Hi-Q in Herm**** with a 25month warranty. After a year, I had a flat battery, but NOT caused by leaving my lights, radio, interior lights etc on. I jumpstarted my car & all was functional again. 3mnths later, again a flat battery. This time I removed the battery from my car & charged it overnight. A month later, flat battery again. I called Herm**** Hi-Q, who were not interested in standing behind their stocked brand, but referred me directly to Topstart instead. The next day, the rep from Topstart delivered a brand new battery to my residence [in CT], removed the faulty one & installed the new one in my car, all FREE of CHARGE! That's what I call standing behind your brand and EXCELLENT customer service!! Well Done Topstart & Thank you!!!!
0 replies
57 months ago
You don't have to be vegetarian or vegan to enjoy the food at Spirit Cafe!!
If you are struggling to find an easy vegan/wholefood option, casual eatery, do try Spirit Cafe situated in the Constantia Village Courtyard Centre. Fresh, locally sourced, simple, tasty meal options, with a set menu as well as the buffet of the day option. From great meal options for brekkie, brunch, lunch or tea, smoothies & juices, coffees to scrumptious cake options. My favourite is their cauliflower wrap with veggies & a choice of avo or haloumi, followed by a smooth, rich cappuccino & millionaires shortbread! Privately owned by Kate Ball & her wonderful, calm, friendly staff, Spirit Cafe is a little gem of food wholesomeness, calm & love! Try it, you'll be easily converted!!
0 replies
73 months ago
Warren Groves @ Clicks Pharmacy, Constantia Village.
Today I experienced exemplary service from a gentleman called Warren Groves, who is the Assistant Pharmacist at the Clicks Constantia Village Branch. He went way above & beyond in trying to sort my Moms prescription problem. Although my Moms meds were dispensed from her current prescription on 25/3/20 from The Hout Bay branch by a lady called Ruwaida,[the origianl prescription hardcopy was submitted at the Hout Bay branch] the prescription is now unexplainably 'unavailable/missing/ non-existent/no record' on the Clicks system, whether centrally or specifically at the Hout Bay branch!!! therefore, I am now unable to have my Moms meds dispensed. Warren explored so many avenues to try & 'find' the prescription & even called me back 3X during his search to find the solution. He was pleasant, professional, courteous, totally helpful & solution focused & just kept trying! Unfortunately, he did not win & now the only solution is going to be a visit to my Moms doctor for another prescription, collecting it, delivering it to Clicks, have the prescription filled & then delivering the meds to my Mom in her retirement village where they are under total lockdown. All additional exposure points to the virus!!! My highlight of this very frustrating experience is certainly Warren, especially during this stressful lockdown period, his commitment to customer service was just brilliant! Much appreciated Warren, we need more people like you!!
0 replies
73 months ago
NO SUCCESS with using PICK n PAY ONLINE SERVICE
Tried to do the responsible thing today & buy my 1st lot of groceries for myself & my Mom online since the lockdown was implemented. Started with trying to sign in to the online website. After trying 3x & waiting for my OTP to be forwarded by sms to my phone [no. was correct] for a total of 15mins I gave up. I also checked my phone & rebooted it in case that was the problem, but not!! So I suppose I'll have to venture out or try one of P'nP 's competitors instead. So much for their emails assuring us that this service is up & running & totally functional!!!
105 replies
80 months ago
Great work & customer service!
Collected my car from Autoross Bodyworks today & she looks like new! A great job done on her bodywork & great customer service by Danielle & Danny! What's more a long lost [over 5yrs!!] Tiffany ring of mine [of great sentimental value to me] was found in my car AND returned to me!! I am a very happy customer!!
0 replies
81 months ago
Speedy & very pleasant Accidental Car Damage Claim Submission & Approval Process
Accidentally damaged my car & logged my claim on the Discovery Insure website, as per their process the morning of 23/8/19. Was called by Donovan Hattingh that Friday!! afternoon at 4.45pm to follow-up & advise me of the process going forward! This was followed by an email confirming all that was discussed. An assessment booking was organised for Mon 26/8 & a follow-up SMS was also sent. The assessor Lesley Jurris @ CK Coachworks was very helpful & the assessment took 15mins, as stated. Subsequently, Donovan called me again on Wed 28/8 to confirm that my claim had been authorised, where my car would be repaired & also organised my hire car booking. It was a pleasure dealing with him, he was courteous, helpful, informative & professional, culminating in a very pleasant & quick claim submission & approval experience.
105 replies
Review Distribution
5 Star
6 (60%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (30%)