DA
Defy Authorised Service Centre
Unclaimed Business
DA
Defy Authorised Service Centre
Unclaimed Business
45 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Defy Authorised Service Centre receives overwhelmingly negative feedback centred on its after-sales repair service. Customers consistently report technicians failing to arrive at scheduled times, repeated no-shows, unanswered calls and emails, and unresolved appliance faults persisting over weeks or months. Warranty repairs are a major frustration, with customers describing being passed between departments without resolution. Several reviewers highlight rude staff interactions and a lack of accountability. A small number of positive reviews praise product durability and isolated instances of prompt, effective technician visits, but these are far outweighed by widespread dissatisfaction.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#5
in Home Services
NPS Score
-71
Recommended: Unlikely
Review Distribution
1.6|45 Reviews
May '25 - Apr '26
5(14%)
4(0%)
3(2.3%)
2(0%)
1(83.7%)
5(14%)
4(0%)
3(2.3%)
2(0%)
1(83.7%)
Frequently Asked Questions About Defy Authorised Service Centre
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKD
Kevin D
1 reviews | Active since Jan 2020
17 Mar 2026, 09:40
Poor service
1 star is too good of a rating for these folks. I need a replacement part which is not available in Cape Town. Made contact with them and never received a call back. This is not the first time I've had to contact them multiple times for feedback. No response via their web contact form and no response via WhatsApp either.
Helpful (0)
|Replies (0)KD
Kevin D
1 reviews | Active since Jan 2020
17 Mar 2026, 09:40
Poor service
1 star is too good of a rating for these folks. I need a replacement part which is not available in Cape Town. Made contact with them and never received a call back. This is not the first time I've had to contact them multiple times for feedback. No response via their web contact form and no response via WhatsApp either.
0
Replies (0)CP
MH
Mark H
1 reviews | Active since Jan 2020
5 Feb 2026, 09:48
Defy support is hopeless - no spares for appliances that are on the market.
I have a Defy DHG604 gas hob. From when I got it, the wok pot stand (large front left burner) was warped and would rock when putting a pot on it. I tried to straighten it slightly and it broke. I went to the Defy Service Centre in Bellville and they are unable to get a replacement pot stand. I find this shocking in terms of support from Defy. It is ridiculous that they cannot get spares for one of their appliances that is actively on the market. It is still being sold in stores around the country.
Helpful (0)
|Replies (0)MH
Mark H
1 reviews | Active since Jan 2020
5 Feb 2026, 09:48
Defy support is hopeless - no spares for appliances that are on the market.
I have a Defy DHG604 gas hob. From when I got it, the wok pot stand (large front left burner) was warped and would rock when putting a pot on it. I tried to straighten it slightly and it broke. I went to the Defy Service Centre in Bellville and they are unable to get a replacement pot stand. I find this shocking in terms of support from Defy. It is ridiculous that they cannot get spares for one of their appliances that is actively on the market. It is still being sold in stores around the country.
0
Replies (0)FY
F Y
1 reviews | Active since Jan 2020
4 Feb 2026, 20:32
Extremely Disappointed with Defy
I purchased a Defy 5 plate gas hob , which is still under warranty, I used it for 6 months started experiencing problems, 1 plate would not ignite, made a request for it to be repaired, technician came in 4 times ....he just could not repair it .....its been a month now....on the technician's last visit he said he will call in a higher level technician .....the next day I receive a telephone stating that I need an electrical to repair the hob.... I'm made to feel that I'm the only customer that has an issue with the stove ....but reading other reviews above I can see there are many other frustrated customers experiencing the same thing that I am experiencing......repair turn around times are disappointing ....there is 6 months left for the warranty to expire and at the rate at which services are carried out ....I feel time is been wasted unnecessarily. I need urgent assistance from Defy ...
Helpful (0)
|Replies (0)FY
F Y
1 reviews | Active since Jan 2020
4 Feb 2026, 20:32
Extremely Disappointed with Defy
I purchased a Defy 5 plate gas hob , which is still under warranty, I used it for 6 months started experiencing problems, 1 plate would not ignite, made a request for it to be repaired, technician came in 4 times ....he just could not repair it .....its been a month now....on the technician's last visit he said he will call in a higher level technician .....the next day I receive a telephone stating that I need an electrical to repair the hob.... I'm made to feel that I'm the only customer that has an issue with the stove ....but reading other reviews above I can see there are many other frustrated customers experiencing the same thing that I am experiencing......repair turn around times are disappointing ....there is 6 months left for the warranty to expire and at the rate at which services are carried out ....I feel time is been wasted unnecessarily. I need urgent assistance from Defy ...
0
Replies (0)BJ
Beverly J
1 reviews | Active since Jan 2020
4 Feb 2026, 13:11
DEFY disgusting service
I have had the most DISGUSTING experience with Defy!! After many years of buying and using defy products, I decided to stay loyal and buy another washing machine with them, only to discover that they have gone down the drain!! The machine arrived at my house and has not functioned once. The Defy service guy said 'no, this error code is not right, you need a new one' It has been 10 days that I have been waiting for the promised phone call to arrange swopping the machine... they keep promising they will call back to arrange something and never do, I phone them back and they make more empty promises! I have spent so much money and I am having no help in return. They are now ignoring my calls.. this is revolting service and I am on the verge on changing brands.
Helpful (0)
|Replies (0)BJ
Beverly J
1 reviews | Active since Jan 2020
4 Feb 2026, 13:11
DEFY disgusting service
I have had the most DISGUSTING experience with Defy!! After many years of buying and using defy products, I decided to stay loyal and buy another washing machine with them, only to discover that they have gone down the drain!! The machine arrived at my house and has not functioned once. The Defy service guy said 'no, this error code is not right, you need a new one' It has been 10 days that I have been waiting for the promised phone call to arrange swopping the machine... they keep promising they will call back to arrange something and never do, I phone them back and they make more empty promises! I have spent so much money and I am having no help in return. They are now ignoring my calls.. this is revolting service and I am on the verge on changing brands.
0
Replies (0)N
Nthabiseng
1 reviews | Active since Jan 2020
29 Jan 2026, 21:16
No hassle with the Defy Service centre
I bought a Defy washing machine so within 7 months of the purchase my washing machine couldn't spin dry only to find out the dryer was broken then I called the service centre they asked the relevant questions the I answered them Within a day of a phone call they sent the the guy to come and repair my machine in my house. Then everything went well it was fixed and I'm a happy customer Defy appliances are the best
Helpful (0)
|Replies (0)N
Nthabiseng
1 reviews | Active since Jan 2020
29 Jan 2026, 21:16
No hassle with the Defy Service centre
I bought a Defy washing machine so within 7 months of the purchase my washing machine couldn't spin dry only to find out the dryer was broken then I called the service centre they asked the relevant questions the I answered them Within a day of a phone call they sent the the guy to come and repair my machine in my house. Then everything went well it was fixed and I'm a happy customer Defy appliances are the best
0
Replies (0)SN
Sinenhlanhla N
1 reviews | Active since Jan 2020
27 Jan 2026, 09:58
Poor Service, Miscommunication & No Accountability
I am extremely disappointed with the service I received from this Defy branch. I reported that my stove and oven were not working and was told a technician would be sent. I was also advised to buy stove plates, which I did (two plates). After that, communication was terrible. My calls were ignored, my WhatsApp messages went unanswered, and I had to keep chasing them. When the technician finally arrived, he said he was only sent for stove plates, not the oven — which was not what we agreed on. I was then told the repair would cost double the original amount. To make matters worse, one staff member insisted he sold me four plates, which is false — he sold me two. This entire experience was confusing, stressful, and unprofessional. I felt dismissed and misled. I expected better from a brand like Defy.
Helpful (0)
|Replies (0)SN
Sinenhlanhla N
1 reviews | Active since Jan 2020
27 Jan 2026, 09:58
Poor Service, Miscommunication & No Accountability
I am extremely disappointed with the service I received from this Defy branch. I reported that my stove and oven were not working and was told a technician would be sent. I was also advised to buy stove plates, which I did (two plates). After that, communication was terrible. My calls were ignored, my WhatsApp messages went unanswered, and I had to keep chasing them. When the technician finally arrived, he said he was only sent for stove plates, not the oven — which was not what we agreed on. I was then told the repair would cost double the original amount. To make matters worse, one staff member insisted he sold me four plates, which is false — he sold me two. This entire experience was confusing, stressful, and unprofessional. I felt dismissed and misled. I expected better from a brand like Defy.
0
Replies (0)DS