Defy Authorised Service Centre

Based on recent customer reviews, Defy Authorised Service Centre is facing significant dissatisfaction with its after-sales support. Customers consistently mention prolonged delays in technician dispatch, unfulfilled appointment promises, and difficulty obtaining replacement parts for appliances still under warranty. A recurring theme is poor communication, with unanswered emails, ignored WhatsApp messages, and call centre agents passing customers between departments. While a smaller group of clients praise specific technicians and reliable product longevity, the broader sentiment reflects frustration over accountability, repeated repair failures, and perceived decline in brand reliability.