GAME ILL SERVICE!!!!!

HelloPeter, Eix I bought a Canon Pixma G3411 printer on June 2022 which came with a 3 year warrant, Sad story printer started malfunctioning, Swinking papers on one side, then after started not feeding paper giving an error which does not go away.

i tried to troubleshoot the problem but still persisted until i decided to take it back to where i bought it at game store at Ilanga Mall Nelspruit, with its slip and accessories along in its original box , in a nice clean condition, good as new, along with its box which states the warranty on the side (3 years warranty).

A lady assisted me and told me that their system is offline she can not assist me, so its up to me whether i leave it with them or i take it back with me, which i responded by saying taking it back with me won't assist me, i rather leave it with them but i need a printer urgently as i use it for my home office which she further explained and said if i was hoping to get a replacement that wont happen as they only exchange or refund on items that have less than 7days after purchase, which responded to her by saying i was hoping to get an exchange not a refund as i need a printer ASAP as she mentioned that repairs that long i might have to wait for weeks which i am dissatisfied about it. what more they called me day after saying they cant repair my printer as they only cover 1year yet i have a active warranty for up to 3years which when i bought the printer they told me about and asked me to register for it with canon in which i did and it is active so i am failing to know how to go about this.?! i am sooo dissatisfied with the service of GAME. Canon has been my trust brand for years so this just shut me as i have bought about 6 printers which are canon then this now, they really looking me as their customer!!!!!!!!!!!!!!

their contact number they contacted me with is 013 742 9000 and my contact details are as follows(email hvdladla@gmail.com Cell: 0720836450)

I plead with you to assist me with this matter.