Daunting service levels for cancer patients

Good day, I have been tying to contact this organization. For assistance for a very long time since beginning of last year. I called the head office and explained what assistance I require and I also left messages for the west rand offices. They always told me that everyone is in a meeting they will call me back. I left several messages but to no joy. I am a stag 4 colon cancer patient and they have absolutely no sympathy for their fellow members. A load of false advertising as they do not live up to their promises as per their marketing. My husband is also my caregiver and needed help but if we cannot get a hold of them how else are we supposed to help. All the fundraising projects and advertising but you can't help fellow cancer patients who are suffering this illness. What is the use.