Extremely Disapppointed!!!

Every since my mother passed away 10 years ago from throat cancer, I’ve been a huge supporter of the Cansa association. In the last 2 years, I have start making monthly cash donations and have even donated my hair to the cause. Which is why it disappoints me to post this, but I am extremely upset with the lack of response I have received in the last few weeks. We have another close family member now diagnosed with stage 4 cancer and I have contacted both your Cape Town branch, as well as the call centre to request for assistance/guidance/counselling on how to handle the current situation for both the family and the effected patient… its been over a week and I am still waiting on a call back or contact point. Its actually quite sad, because I receive regular calls from the call centre asking for the monthly donations to be increased in order to assist affected patients, but when I and my family are in need, no assistance is received. Extremely disappointed!!!