Canvas Beauty Brand appalling services

I have placed an order with Canvas on the 23rd of September 2020. The 3rd after placing an order they are asking for a review! /No update for the whole blessed month. Four days ago I received a billing almost 100% of my order from a shipping company that nobody informed me of. Their shipping policy makes no mention of additional shipping charges. I emailed enquiring about this additional shipping bill. They have sent me an automated response. Again yesterday, I sent them another email since I have been given 14 days to settle the shipment expenses, to my surprise, they are now asking me to rate their services!