NG
Niki G
Active since Sep 2020
12
Reviews
0
Industries
Reviews
12 reviews24 months ago
Appalling Service Experience with Intercape Bus Service
I recently had an unfortunate experience with Intercape Bus Service during a recent journey. During my interaction with two employees, whom I believe were tasked with assisting customers, I encountered significant challenges. Regrettably, their communication skills were lacking, and their demeanor was notably rude. Despite my polite request, they adamantly refused to provide their names, which was exacerbated by the absence of visible name tags. This lack of accountability is concerning and indicates a systemic issue that needs to be addressed within the organization. The behavior exhibited by these individuals was, in my opinion, appalling and fell far short of the level of professionalism and courtesy I expect from a service provider like Intercape Bus Service. It is disheartening to witness such a decline in customer service standards.
106 replies
38 months ago
Confirmation Message *Business Name:* MiWay Insurance *Review:* I submitted a claim on business insurance, I delayed a bit with the required documents, Sibongile Ngonyama was patient with me and kept on sending reminders
Confirmation Message *Business Name:* MiWay Insurance *Review:* I submitted a claim on business insurance, I delayed a bit with the required documents, Sibongile Ngonyama was patient with me and kept on sending reminders. I also had an issue with a tracker and wasn't aware of the clause concerning it, but luckily for me, I had made more than one call reporting it. If it wasn't for her who asked the company to check my recorded calls, I would have had to pay R6500 additional excess. My claim has been approved, thanks to her diligent work.
53 replies
44 months ago
I have been with Miway since 2018, in fact before that
I have been with Miway since 2018, in fact before that. I left cause I couldn’t afford the premiums. When I came back in 2018 I was told I could negotiate, so I did. I have been happy since then, business and personal insurance
74 replies
59 months ago
Awesome customer service @ Grahamstown Woolworths
I walked in to the store 16:55 and asked the young gentleman at the door their closing time. With a smile he said, 5 o'clock Ma'am. I rushed in, he followed me and showed me promotions for Father's day. I rushed to the ladies wear. A coloured lady approached me with a welcoming smile and assisted me with colours and sizes-all done with a genuine smile. When I was done I told her I had a situation, which she was very keen to listen to. I told her I didn't have my Woolworths card with me and I had an emergency I need the items for the following morning. With a friendly smile she confidently told her manager could assist. She called once, approaching the manager's office but before she could get to the office, the manager(Ms Melanie Scott) leaped out of her office and wanted to know how she could be of assistance. Just that on its own was admirable. She asked another young man to call customer service. The other two ladies were on standby on the till, one ready to take off items from the hangers while one wants to ring them. All done with genuine smiles. I can still see the manager taking over the phone call for further questions, holding on the phone, literally crossing fingers for me, praying that they sort me out sooner the other side. Eventually, when they got the sequence number - everyone was delighted and the transaction was done in no time. All this while no one is going home. I checked time, it was 17:25, they are all waiting for this transaction to be resolved, even the pregnant lady stood by, waiting patiently for the rest of the team. The cherry on top was to see the coloured lady that assisted me overwhelmed; seeing the customer satisfaction : she shared a tear as I was profusely thanking everyone for an 'A class customer service!' Walking out of that door with the whole team behind me, all happy they served, and were now ready to lock, it felt Amazing! It was an experience I would never forget in my life. I have been to many woolworths, such customer service! It is out of this world. I have recently been to Baywest and wanted a simple exchange of item bought online, they could not help me as it was almost home time, they assumed customer service was probably not available. That I understood, but just how they handled the matter was my issue. So when I got such service at Grahamstown Woolworths, I was really touched! Keep up the great work Grahamstown Woolworths. Thank you for going an extra mile to keep your customers happy. I am sure Grahamstown folks can attest to such customer service as I believe that's what you do to every customer. Ms Scott you have an amazing team. Whatever you are doing to them, keep it up!
0 replies
61 months ago
Great work hello Peter
I just wanted to thank you for the reviews. You just saved my ass from a scam! If it wasn't for the reviews you have I would have signed up for a scam. Thanks to those who take time to write about their experiences. They are really helpful. Thank you
53 replies
62 months ago
Amazing service
Collen and Lifa assisted me with my query and I pleased with their service.
53 replies
64 months ago
Awful customer service
The bus is THREE hours late. No one cares to notify us. The bus finally arrives, leaves Butterworth and breaks down in EL.
0 replies
65 months ago
4 months of waiting to receive half your order
I ordered 5 items on the 14th of August 2020, when I tried tracking my order I was told that I should expect the delivery date in October. Today I finally received ONE item out 5. When I tried tracking the rest they offered a refund that will clear after 14 days. I'll wait and see
56 replies
66 months ago
Not sure who was trying to scam who
After I was sent a shipping bill almost 70% of what I had paid for the product. I sent Canvas Beauty Brand an email, enquiring about the bill. They never responded to me, but to my surprise I received my parcel without having paid for the shipping bill. I am not complaining though. I am happy I got my parcel
0 replies
67 months ago
Canvas Beauty Brand appalling services
I have placed an order with Canvas on the 23rd of September 2020. The 3rd after placing an order they are asking for a review! /No update for the whole blessed month. Four days ago I received a billing almost 100% of my order from a shipping company that nobody informed me of. Their shipping policy makes no mention of additional shipping charges. I emailed enquiring about this additional shipping bill. They have sent me an automated response. Again yesterday, I sent them another email since I have been given 14 days to settle the shipment expenses, to my surprise, they are now asking me to rate their services!
0 replies
Review Distribution
5 Star
5 (41.666666666666664%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (58.333333333333336%)