Translux/City To City
Unclaimed Business
|1|43 Reviews (last 12 months)|This business does not respond to reviews
Translux/City To City
Unclaimed Business
|1
43 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Translux/City To City is facing widespread customer dissatisfaction across nearly every aspect of its long distance bus service. Customers consistently mention buses arriving hours late or failing to arrive at all, with a recurring theme of unanswered call centre numbers and no communication regarding delays or cancellations. Travellers frequently describe the fleet as old, dirty and prone to breakdowns mid journey. Refund requests reportedly go ignored, and several reviewers raised concerns about driver conduct, safety on the road, and rude or unhelpful station staff.
Performance(last 12 months):
Trustindex Rating
1.7NPS Score
-100Unlikely
TrustIndex
1.7
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|43 Reviews
Sep '25 - Aug '26
Recent reviews (43)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDD
Didi D
1 reviews | Active since May 2026
10 May 2026, 05:22
Stranded From 3AM — Unacceptable City to City / Translux
Good morning. I am extremely disappointed by the service from City to City / Translux. The bus broke down around 03:00 AM and passengers have been stranded for hours with no proper assistance or alternative transport. We have now been informed that the mechanic will only arrive around 07:30 AM. Keeping passengers stranded for more than 4 hours during the early morning is unacceptable and unsafe. What makes it worse is that passengers say these breakdowns happen regularly with your buses. We paid for transport expecting safety, reliability, and professionalism, but this experience has been stressful and unfair. I request urgent intervention, proper communication, and compensation consideration for passengers affected. Please treat this matter seriously.
Helpful (0)
|Replies (2)DD
Didi D
1 reviews | Active since May 2026
10 May 2026, 05:22
Stranded From 3AM — Unacceptable City to City / Translux
Good morning. I am extremely disappointed by the service from City to City / Translux. The bus broke down around 03:00 AM and passengers have been stranded for hours with no proper assistance or alternative transport. We have now been informed that the mechanic will only arrive around 07:30 AM. Keeping passengers stranded for more than 4 hours during the early morning is unacceptable and unsafe. What makes it worse is that passengers say these breakdowns happen regularly with your buses. We paid for transport expecting safety, reliability, and professionalism, but this experience has been stressful and unfair. I request urgent intervention, proper communication, and compensation consideration for passengers affected. Please treat this matter seriously.
0
Replies (2)SM
Siyathemba M
1 reviews | Active since Jun 2021
8 May 2026, 19:07
Translux/City To CITY **** people
Poor service and poor transportation of road users, they lie to people and *****ing people.
Helpful (0)
|Replies (0)SM
Siyathemba M
1 reviews | Active since Jun 2021
8 May 2026, 19:07
Translux/City To CITY **** people
Poor service and poor transportation of road users, they lie to people and *****ing people.
0
Replies (0)PM
Phiwe M
1 reviews | Active since Nov 2018
8 Apr 2026, 12:37
City to City now City to Dump
How the mighty have fallen what used to.be efficiently run service has turned to be a zombified service.Bus never pitched ,call center doesn't work no communication and no refund...***?!
Helpful (0)
|Replies (0)TM
Tshilidzi M
1 reviews | Active since Jan 2021
7 Apr 2026, 11:59
Worst service and experience
We booked a return trip from Johannesburg to Elim. The bus arrived 2hours late from the normal departure. No explanation or communication from Prasa. The buses are old and dirty. Prasa does not prioritize their customers safety and well being. There is a lot of passenger's and bus exchanges from every stop. Their drivers don't respect roads rules and always over speeding while driving old fleet without brakes. Our trip was a nightmare from departure to return trip. Prasa kindly prioritize securing new buses and train your drivers.
Helpful (0)
|Replies (0)TM
Tshilidzi M
1 reviews | Active since Jan 2021
7 Apr 2026, 11:59
Worst service and experience
We booked a return trip from Johannesburg to Elim. The bus arrived 2hours late from the normal departure. No explanation or communication from Prasa. The buses are old and dirty. Prasa does not prioritize their customers safety and well being. There is a lot of passenger's and bus exchanges from every stop. Their drivers don't respect roads rules and always over speeding while driving old fleet without brakes. Our trip was a nightmare from departure to return trip. Prasa kindly prioritize securing new buses and train your drivers.
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Replies (0)ZM
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Ntsako M
1 reviews | Active since Feb 2022
2 Apr 2026, 09:13
Worst experience from tzaneen to parkstation
Worst experience bus break down first toll gate ,got another break down in pretoria and another to park station was worn out but.was not happy and only arrived at park station.3 break down in one day and delayed arrival from tzaneen.
Helpful (0)
|Replies (0)NM
Ntsako M
1 reviews | Active since Feb 2022
2 Apr 2026, 09:13
Worst experience from tzaneen to parkstation
Worst experience bus break down first toll gate ,got another break down in pretoria and another to park station was worn out but.was not happy and only arrived at park station.3 break down in one day and delayed arrival from tzaneen.
0
Replies (0)BT
Buhle T
1 reviews | Active since Mar 2026
21 Mar 2026, 00:20
Complaint
I’ve had a horrible experience,waited 2hrs for the bus and received zero communication from the company. The bus was supposed to arrive at 10:40 pm but hours passed with zero communication from them. Wouldn’t recommend this bus to anyone. It should be cancelled cause wow. They are so unprofessional.
Helpful (0)
|Replies (0)BT
Buhle T
1 reviews | Active since Mar 2026
21 Mar 2026, 00:20
Complaint
I’ve had a horrible experience,waited 2hrs for the bus and received zero communication from the company. The bus was supposed to arrive at 10:40 pm but hours passed with zero communication from them. Wouldn’t recommend this bus to anyone. It should be cancelled cause wow. They are so unprofessional.
0
Replies (0)YM
Yonela M
1 reviews | Active since Sept 2016
16 Feb 2026, 19:43
Unpleasant
I had a very unpleasant exchange with two attendants at the Durban station on the 9th of this month. Being unfami**** with the place as it was my first time there, I did not know where to go for the bus. I didn’t even see the bus come in and as a result I was left behind. I asked and located the Translux/city to city office. What I got in there was not customer service. It was rudeness. The lady there made me feel so small and stupid. I nearly had an emotional breakdown.
Helpful (0)
|Replies (0)YM
Yonela M
1 reviews | Active since Sept 2016
16 Feb 2026, 19:43
Unpleasant
I had a very unpleasant exchange with two attendants at the Durban station on the 9th of this month. Being unfami**** with the place as it was my first time there, I did not know where to go for the bus. I didn’t even see the bus come in and as a result I was left behind. I asked and located the Translux/city to city office. What I got in there was not customer service. It was rudeness. The lady there made me feel so small and stupid. I nearly had an emotional breakdown.
0
Replies (0)