I
Intercape
Unclaimed Business
I
Intercape
Unclaimed Business
268 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Intercape
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Intercape is facing serious and consistent service failures across nearly every operational area. Customers describe rude drivers, lengthy unexplained delays, mechanical breakdowns, hygiene issues including roaches and urine-smelling toilets, refund refusals, and ignored complaints. While a small number of drivers and call centre agents receive sincere praise, the dominant experience reflects a brand customers feel has declined sharply.
TrustIndex
1.9
Jul '25 - Jun '26
Based on recent customer reviews, Intercape is facing serious and consistent service failures across nearly every operational area. Customers describe rude drivers, lengthy unexplained delays, mechanical breakdowns, hygiene issues including roaches and urine-smelling toilets, refund refusals, and ignored complaints. While a small number of drivers and call centre agents receive sincere praise, the dominant experience reflects a brand customers feel has declined sharply.
The most common complaint about Intercape, based on Hellopeter's AI analysis of recent customer reviews, is Travel Experience & Reliability. Travel Experience & Reliability (1.1) is the most damaging theme. Customers report frequent breakdowns, overheating buses, cockroach and bedbug infestations, toilets reeking of urine, faulty air conditioning, lost or damaged luggage, and journeys arriving many hours behind schedule, sometimes in unsafe conditions.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Intercape I lost my parcel worth R11, 200 containing my nieces school clothes for her East London trip on the 28 May 2026 Waybill is 01716735 On the 24th of May 2026 staff told me "Parcels fell from the bus". Now they saying "bus was under attack" and they refuse to pay. They offered me R1000 +R180 refund refund as "Gesture of goodwill" and claim their waybill waives all claims. This is ********. Section 51 of the Consumer Protection Act says the CANNOT waive liability for gross negligence. Losing children's school items my foune is gross of negligence. I formally rejected R1000 and Demand full R11, 200 by 4th of June 2026. These were urgent items for a minor. R1000 doesn't cover one tracksuit. Their story keeps changing and they won't provide for the Alleged "Attack" I have Escalated to the National Consumer Commission. Intercape, pay for the goods you lost. "GOODWILL" does not replace legal liability.
1 reviews | Active since Jan 2020
Intercape I lost my parcel worth R11, 200 containing my nieces school clothes for her East London trip on the 28 May 2026 Waybill is 01716735 On the 24th of May 2026 staff told me "Parcels fell from the bus". Now they saying "bus was under attack" and they refuse to pay. They offered me R1000 +R180 refund refund as "Gesture of goodwill" and claim their waybill waives all claims. This is ********. Section 51 of the Consumer Protection Act says the CANNOT waive liability for gross negligence. Losing children's school items my foune is gross of negligence. I formally rejected R1000 and Demand full R11, 200 by 4th of June 2026. These were urgent items for a minor. R1000 doesn't cover one tracksuit. Their story keeps changing and they won't provide for the Alleged "Attack" I have Escalated to the National Consumer Commission. Intercape, pay for the goods you lost. "GOODWILL" does not replace legal liability.
1 reviews | Active since Jan 2020
Intercape I'm very hurt and sooo disappointed on the 24th of May 2026 i went to collect my parcel wich was sent Saturday. Upon my arrival i was told that they do not have my parcel, that some of the customers parcel fell from the bus and that i will be contacted. This Saddens me as i have been using intercape for years and my important belongings and my children school things for their school trip wich is this week are there I'm deeply hurt 😭 😭 😭 0684288353 this is my number
1 reviews | Active since Jan 2020
Intercape I'm very hurt and sooo disappointed on the 24th of May 2026 i went to collect my parcel wich was sent Saturday. Upon my arrival i was told that they do not have my parcel, that some of the customers parcel fell from the bus and that i will be contacted. This Saddens me as i have been using intercape for years and my important belongings and my children school things for their school trip wich is this week are there I'm deeply hurt 😭 😭 😭 0684288353 this is my number
1 reviews | Active since Jan 2020
I am extremely disappointed by the service experienced yesterday (22 May 2026). We waited close to 2 hours for the bus to arrive in Potchefstroom, after we were told it would be 45 minutes late (Departure: 18h40; Destination: Pretoria Bus Station). Keep in mind we are advised to arrive at the bus stop at least 1 hour before departure which significantly extends the wait when the bus is hours late. It was unbearably cold, just like the wait. I can sympathise with the fact that there were unforeseen difficulties with the bus but the onus should not fall on the customer. There should always be a back up plan or some sort of contingency for events like this. This bus company has been around for decades and still you do not implement any additional plans or mitigating factors for when something like this occurs. We are paying customers at the end of the day and expect good service. We would also appreciate arriving at our destinations at the time stipulated on the ticket, NOT TWO HOURS LATER. I will be forwarding this complaint to Google reviews and HelloPeter because this is extremely disappointing. Please implement back up plans i.e. rerouting buses using the same route that are on time, or standby buses etc. so this does not occur in future.
1 reviews | Active since Jan 2020
I am extremely disappointed by the service experienced yesterday (22 May 2026). We waited close to 2 hours for the bus to arrive in Potchefstroom, after we were told it would be 45 minutes late (Departure: 18h40; Destination: Pretoria Bus Station). Keep in mind we are advised to arrive at the bus stop at least 1 hour before departure which significantly extends the wait when the bus is hours late. It was unbearably cold, just like the wait. I can sympathise with the fact that there were unforeseen difficulties with the bus but the onus should not fall on the customer. There should always be a back up plan or some sort of contingency for events like this. This bus company has been around for decades and still you do not implement any additional plans or mitigating factors for when something like this occurs. We are paying customers at the end of the day and expect good service. We would also appreciate arriving at our destinations at the time stipulated on the ticket, NOT TWO HOURS LATER. I will be forwarding this complaint to Google reviews and HelloPeter because this is extremely disappointing. Please implement back up plans i.e. rerouting buses using the same route that are on time, or standby buses etc. so this does not occur in future.
1 reviews | Active since Jan 2020
Intercape is the funcking worst bus service in SA you book a ticket for 21:00 and have to arrive 30min earlier just to let you know the bus is 3h15min late the problem is when we as the passengers are late they leave you behind but you have to wait for them and just ****ing understand when they are late without any ****ing compensation this **** must stop they must either refund the passengers or give a discount if the passenger still want to travel with them is is ****ing unacceptable.
1 reviews | Active since Jan 2020
Intercape is the funcking worst bus service in SA you book a ticket for 21:00 and have to arrive 30min earlier just to let you know the bus is 3h15min late the problem is when we as the passengers are late they leave you behind but you have to wait for them and just ****ing understand when they are late without any ****ing compensation this **** must stop they must either refund the passengers or give a discount if the passenger still want to travel with them is is ****ing unacceptable.
1 reviews | Active since Jan 2020
I’ve got a problem we did a booking for intercape online they gave us a ticket for 2 at 01:40AM and we were here for a week & tomorrow we are going to work and we are staying at willowvalle village , and I asked for a top up for another bus because we don’t have transportation here in the village & we are traveling with a bakkie so I don’t understand why did they gave us a bus ticket for 01:40 so I just need an assistant
1 reviews | Active since Jan 2020
I’ve got a problem we did a booking for intercape online they gave us a ticket for 2 at 01:40AM and we were here for a week & tomorrow we are going to work and we are staying at willowvalle village , and I asked for a top up for another bus because we don’t have transportation here in the village & we are traveling with a bakkie so I don’t understand why did they gave us a bus ticket for 01:40 so I just need an assistant
1 reviews | Active since Jan 2020
I booked a ticket through computicket at intercape, Ref nr: 2005260224MP065 that was suppose to departure at 04:04am 20/05/26. We received a message that the bus is delayed with 2 hours. The passenger was there at 5h30 (35 min before) taking in account the 2 hour delay. When the passenger phoned they said the bus left at 5am already. This is not professional as they could've notified also the bus is early again, now the passenger lost the bolt money, had to book another bus and loses a day of work wages. Can intercape refund or sort this problem?
1 reviews | Active since Jan 2020
I booked a ticket through computicket at intercape, Ref nr: 2005260224MP065 that was suppose to departure at 04:04am 20/05/26. We received a message that the bus is delayed with 2 hours. The passenger was there at 5h30 (35 min before) taking in account the 2 hour delay. When the passenger phoned they said the bus left at 5am already. This is not professional as they could've notified also the bus is early again, now the passenger lost the bolt money, had to book another bus and loses a day of work wages. Can intercape refund or sort this problem?
1 reviews | Active since Jan 2020
How inhumane can a service provider be? My father, a senior used their services to travel to Worcester on 11 May 2026. On 12 May he was informed that they are not able to enter Worcester due to floods and all entrances closed. The bus dropped my father off at Beaufort West on the morning of 12 May. He is stranded in the midst of a storm, with nowhere to go. Will intercape take responsibility for anything that happens to him?
1 reviews | Active since Jan 2020
How inhumane can a service provider be? My father, a senior used their services to travel to Worcester on 11 May 2026. On 12 May he was informed that they are not able to enter Worcester due to floods and all entrances closed. The bus dropped my father off at Beaufort West on the morning of 12 May. He is stranded in the midst of a storm, with nowhere to go. Will intercape take responsibility for anything that happens to him?
Intercape has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 268 reviews in the last 12 months. Hellopeter has tracked Intercape across 2,496 total reviews. How is the TrustIndex calculated? →