Cape Bakkie Centre
2.5|20 reviews
DR
Deon R
1 reviews | Active since Member
15 Sept 2022, 04:46
Disrespect
I bought my vehicle from them in March 22, it is still under the 6-month dealer ship warranty, thus it’s their duty to attend to faults on the vehicle. Today marks 5 weeks that I have not had my vehicle and they fail to answer simple questions regarding the repair and when I could expect to have it back. If I treated my customers with the disrespect they treat me I would be out of business. There web page says is it’s all about the customer, well when it comes to after sales service that is NOT TRUE.
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Replies (532)Cape Bakkie Centre's replyOfficial
15 Sept 2022, 15:31Good day Deon
We have given you a loan vehicle to drive and told you we will help you and repair the vehicle. We have asked you multiple times to be patient and the vehicle will be ready on 16/09/2022. Deon your facts regarding 5 weeks are most definitely incorrect!
We have given you a loan vehicle to drive and told you we will help you and repair the vehicle. We have asked you multiple times to be patient and the vehicle will be ready on 16/09/2022. Deon your facts regarding 5 weeks are most definitely incorrect!
Best regards,
Cape Bakkie Centre's reply15 Sept 2022, 15:31
Official
Good day Deon
We have given you a loan vehicle to drive and told you we will help you and repair the vehicle. We have asked you multiple times to be patient and the vehicle will be ready on 16/09/2022. Deon your facts regarding 5 weeks are most definitely incorrect!
We have given you a loan vehicle to drive and told you we will help you and repair the vehicle. We have asked you multiple times to be patient and the vehicle will be ready on 16/09/2022. Deon your facts regarding 5 weeks are most definitely incorrect!
Best regards,
DR
Deon R's updateReviewer Update
15 Sept 2022, 17:06The car was taken to your garage of choice on the 11 August 2022, that makes it 5 weeks!!!!! Or is your maths as bad as your service?????
I only became irrate after 4 weeks of patience. Reason being, I received my vehicle back twice and on both occassions it broke down with the same problem on the same day.
The vehicle is under the 6 month warranty so you are not doing me any favours, it is your responsibilty to repair it.
I only got a lone vehicle on 8 September, 4 weeks after my vehicle broke down and only after I complained about my transport problems. It was not offered to me from day 1.
I have sent numerous emails requesting answers on where you are in the process of repairing my vehicle but none of my questions were ever answered. I have to read on Helopeter that my vehcile will be ready tomorrow 16 September.
The total disrespect with which some of your staff handles customers is shocking.
I only became irrate after 4 weeks of patience. Reason being, I received my vehicle back twice and on both occassions it broke down with the same problem on the same day.
The vehicle is under the 6 month warranty so you are not doing me any favours, it is your responsibilty to repair it.
I only got a lone vehicle on 8 September, 4 weeks after my vehicle broke down and only after I complained about my transport problems. It was not offered to me from day 1.
I have sent numerous emails requesting answers on where you are in the process of repairing my vehicle but none of my questions were ever answered. I have to read on Helopeter that my vehcile will be ready tomorrow 16 September.
The total disrespect with which some of your staff handles customers is shocking.
DR
Deon R's update15 Sept 2022, 17:06
Reviewer Update
The car was taken to your garage of choice on the 11 August 2022, that makes it 5 weeks!!!!! Or is your maths as bad as your service?????
I only became irrate after 4 weeks of patience. Reason being, I received my vehicle back twice and on both occassions it broke down with the same problem on the same day.
The vehicle is under the 6 month warranty so you are not doing me any favours, it is your responsibilty to repair it.
I only got a lone vehicle on 8 September, 4 weeks after my vehicle broke down and only after I complained about my transport problems. It was not offered to me from day 1.
I have sent numerous emails requesting answers on where you are in the process of repairing my vehicle but none of my questions were ever answered. I have to read on Helopeter that my vehcile will be ready tomorrow 16 September.
The total disrespect with which some of your staff handles customers is shocking.
I only became irrate after 4 weeks of patience. Reason being, I received my vehicle back twice and on both occassions it broke down with the same problem on the same day.
The vehicle is under the 6 month warranty so you are not doing me any favours, it is your responsibilty to repair it.
I only got a lone vehicle on 8 September, 4 weeks after my vehicle broke down and only after I complained about my transport problems. It was not offered to me from day 1.
I have sent numerous emails requesting answers on where you are in the process of repairing my vehicle but none of my questions were ever answered. I have to read on Helopeter that my vehcile will be ready tomorrow 16 September.
The total disrespect with which some of your staff handles customers is shocking.
DR
Deon R's updateReviewer Update
19 Sept 2022, 15:14 Recap of the timelines and Cape Bakkie Centre total disrespect of its client.
On the 15/09/22 @ 06H46 I report the disrespect on Hello Peter.
@ 17H31 they respond to the Hello Peter post. THEY STATE I WILL HAVE MY VEHICLE ON THE 16/09/22.
@ 19H06 I responded to the reply, to date there has been zero response from them to my reply, SHOULD NOT COME AS A SURPRISE!
On the 16/09/22 I send an email @ 11H45, @13H28 a WhatsApp that is not delivered as my number must be blocked. @13H49 a send an SMS. As I then figured my number must be blocked, I sent a WhatsApp @14H17 from another phone (that is delivered and read).
@14H42 I get a reply email from them stating that the vehicle will not be ready as per there statement on Hello Peter.
It is now 17H10 and still I have had ZERO feedback from them re my vehicle. It is clearly not a priority for them to keep the clients informed and satisfied with the service.
…..AND TO ADD INSULT TO INJURY MY VEHICLE WAS SPOTTED ON THE N1 NORTH ON THE BACK OF A LOWBED AT 16H44 AND I HAVE NOT BEEN INFORMED OF THIS!!!!!
On the 15/09/22 @ 06H46 I report the disrespect on Hello Peter.
@ 17H31 they respond to the Hello Peter post. THEY STATE I WILL HAVE MY VEHICLE ON THE 16/09/22.
@ 19H06 I responded to the reply, to date there has been zero response from them to my reply, SHOULD NOT COME AS A SURPRISE!
On the 16/09/22 I send an email @ 11H45, @13H28 a WhatsApp that is not delivered as my number must be blocked. @13H49 a send an SMS. As I then figured my number must be blocked, I sent a WhatsApp @14H17 from another phone (that is delivered and read).
@14H42 I get a reply email from them stating that the vehicle will not be ready as per there statement on Hello Peter.
It is now 17H10 and still I have had ZERO feedback from them re my vehicle. It is clearly not a priority for them to keep the clients informed and satisfied with the service.
…..AND TO ADD INSULT TO INJURY MY VEHICLE WAS SPOTTED ON THE N1 NORTH ON THE BACK OF A LOWBED AT 16H44 AND I HAVE NOT BEEN INFORMED OF THIS!!!!!
DR
Deon R's update19 Sept 2022, 15:14
Reviewer Update
Recap of the timelines and Cape Bakkie Centre total disrespect of its client.
On the 15/09/22 @ 06H46 I report the disrespect on Hello Peter.
@ 17H31 they respond to the Hello Peter post. THEY STATE I WILL HAVE MY VEHICLE ON THE 16/09/22.
@ 19H06 I responded to the reply, to date there has been zero response from them to my reply, SHOULD NOT COME AS A SURPRISE!
On the 16/09/22 I send an email @ 11H45, @13H28 a WhatsApp that is not delivered as my number must be blocked. @13H49 a send an SMS. As I then figured my number must be blocked, I sent a WhatsApp @14H17 from another phone (that is delivered and read).
@14H42 I get a reply email from them stating that the vehicle will not be ready as per there statement on Hello Peter.
It is now 17H10 and still I have had ZERO feedback from them re my vehicle. It is clearly not a priority for them to keep the clients informed and satisfied with the service.
…..AND TO ADD INSULT TO INJURY MY VEHICLE WAS SPOTTED ON THE N1 NORTH ON THE BACK OF A LOWBED AT 16H44 AND I HAVE NOT BEEN INFORMED OF THIS!!!!!
On the 15/09/22 @ 06H46 I report the disrespect on Hello Peter.
@ 17H31 they respond to the Hello Peter post. THEY STATE I WILL HAVE MY VEHICLE ON THE 16/09/22.
@ 19H06 I responded to the reply, to date there has been zero response from them to my reply, SHOULD NOT COME AS A SURPRISE!
On the 16/09/22 I send an email @ 11H45, @13H28 a WhatsApp that is not delivered as my number must be blocked. @13H49 a send an SMS. As I then figured my number must be blocked, I sent a WhatsApp @14H17 from another phone (that is delivered and read).
@14H42 I get a reply email from them stating that the vehicle will not be ready as per there statement on Hello Peter.
It is now 17H10 and still I have had ZERO feedback from them re my vehicle. It is clearly not a priority for them to keep the clients informed and satisfied with the service.
…..AND TO ADD INSULT TO INJURY MY VEHICLE WAS SPOTTED ON THE N1 NORTH ON THE BACK OF A LOWBED AT 16H44 AND I HAVE NOT BEEN INFORMED OF THIS!!!!!
DR
Deon R's updateReviewer Update
23 Sept 2022, 15:22 Yesterday marked six weeks since my vehicle was 1st sent to a Cape Bakkie Centre workshop. Six weeks later and three workshops later they still can’t tell me what is wrong with the vehicle or how long it will be before it will be repaired. Last week Thursday on this platform they stated I will have the vehicle back on the 16th September, a week later and still no vehicle.
They are the worst at keeping me, the client informed. They do not contact me unless I contact them.
Enormously disappointed in the after sales service of Cape Bakkie Centre.
They are the worst at keeping me, the client informed. They do not contact me unless I contact them.
Enormously disappointed in the after sales service of Cape Bakkie Centre.
DR
Deon R's update23 Sept 2022, 15:22
Reviewer Update
Yesterday marked six weeks since my vehicle was 1st sent to a Cape Bakkie Centre workshop. Six weeks later and three workshops later they still can’t tell me what is wrong with the vehicle or how long it will be before it will be repaired. Last week Thursday on this platform they stated I will have the vehicle back on the 16th September, a week later and still no vehicle.
They are the worst at keeping me, the client informed. They do not contact me unless I contact them.
Enormously disappointed in the after sales service of Cape Bakkie Centre.
They are the worst at keeping me, the client informed. They do not contact me unless I contact them.
Enormously disappointed in the after sales service of Cape Bakkie Centre.