DR
Deon R
Active since Feb 2013
3
Reviews
0
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Reviews
3 reviews23 months ago
WELL DONE
My elderly folks, (in their 80’s) flew with Lift from JHB to CPT on the 27/03/24. My mom suffers from arthritis, and my dad dropped her at the terminal building. He went and parked at the long-term parking and walked to the terminal. As he has suffers from emphysema the walk back took it out of him. I arranged a wheelchair for my mom when I made the booking, and that arrived as soon as they booked in. My dad at the time battling to breath was also given a wheelchair and shown lots of compassion by the Lift staff. They flew back to JHB on 05/05/24, both was assisted with wheelchairs from the time they booked in. I asked the man in charge at the counters that morning if it will be possible to have my dad taken to the long-term parking in the wheelchair after explaining the reason why. He made a call and got it arranged. Going the extra mile for my elderly folks says a lot about Lift and the staff, WELL DONE!!
0 replies
27 months ago
Shame on you Myride Nissan Paarl
Buying a vehicle should be a joyful process. That was not my experience in dealing with Myride Nissan Paarl. The sales manager was not able to give me any trade in value on my vehicle in three days, kept saying his traders have not come to back to him. I asked for a letter of offer to send to my bank with the deposit details, they even managed to get that wrong, it had to be redone. I arranged with the salesman to meet him at 09H00 on the Saturday to view the vehicle. He ensured me that he will have a clean vehicle for me to view. NOT SO, the salesman and a dirty vehicle turned up about an hour late. AT THIS POINT I SHOULD HAVE WALKED AWAY. After driving the vehicle some problems were pointed out and needed to be corrected, service that was due, gearbox, control on steering wheel and a harness at the tail gate. The sales manager and salesman said it would be fixed. I told them as I would need to sell my vehicle privately, we need to ensure that I don’t sit without a vehicle for days. It was agreed that they would get the vehicle to Ford to have the service and problems fixed. That Monday I get a call from the salesman to inform me that they can’t get it to Ford for some two weeks. After one call I find out Halfway Ford can take it the Wednesday. I then get busy to sell my vehicle and getting finance arranged with ABSA, I inform the sales manager that my vehicle will be sold the Tuesday, and request that I collect the new vehicle from Ford directly on the Wednesday. I am informed that if Ford is done on Wednesday that will not be a problem. Wednesday comes, I pay the deposit into there account, the bank deals with Myride’s financial lady everything going well, NOT. Then the fighting starts about me not being able to collect at Ford, the need to do it at there site or my house. I said bring it to my house, then there is more excuse as they need to put in delivery fuel in the vehicle. I eventually fetched the vehicle, gearbox, steering wheel control and tailgate harness still not resolved. On the Thursday I took the vehicle to have the shocks tested, back shocks needed replacing, that after the vehicle has undergone a Decra test. I had to replace the leaf springs as one was snapped in two at a huge cost to myself. They will get it sorted and booked in with Ford again. Long story short during this process with having to take the vehicle back to Ford the salesman and sales manager just did not keep me informed, I had to be the one chasing them, and that is so frustrating!!! They could not even get me my new registration for about 3 weeks. They have had the gearbox and steering control sorted, but it’s not been a pleasant experience. The tailgate harness sadly is still NOT FIXED. The salesman told me he will have to sort out the tailgate harness as they said they spent too much money on the vehicle already. After trying to get hold of RENIER SWART’s number with no luck, the DP called me. He then said he will get the matter sorted. Again, I had to follow up with the DP today, he assured me he will call me back, STILL NO CALL!!! The lack of client service has left a very bad taste in my mouth and wont point anyone t them for vehicles. SHAME ON YOU MYRIDE
0 replies
44 months ago
Disrespect
I bought my vehicle from them in March 22, it is still under the 6-month dealer ship warranty, thus it’s their duty to attend to faults on the vehicle. Today marks 5 weeks that I have not had my vehicle and they fail to answer simple questions regarding the repair and when I could expect to have it back. If I treated my customers with the disrespect they treat me I would be out of business. There web page says is it’s all about the customer, well when it comes to after sales service that is NOT TRUE.
532 replies
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