Lift Airlines
Claimed Business
Lift Airlines
Claimed Business
70 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Lift Airlines presents a deeply polarised customer experience. While a loyal minority praise individual staff members and smooth flights, the overwhelming pattern is one of chronic flight delays, dismissive complaint handling, punitive refund policies, and serious communication failures. The airline's strongest moments come from named frontline staff who deliver exceptional personal service, but systemic operational and policy issues consistently undermine the overall experience.
Top Strengths:
- •Customer Service & Travel Expertise: Named staff like Mamello, Ricky, Conroy, Nicola, Andre, and Thami receive glowing praise for warmth, professionalism, and going above and beyond. Elderly and wheelchair passengers report excellent care when service works well.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Airlines
NPS Score
-52
Recommended: Unlikely
Review Distribution
2.1|70 Reviews
May '25 - Apr '26
5(25.4%)
4(3.2%)
3(1.6%)
2(1.6%)
1(68.3%)
5(25.4%)
4(3.2%)
3(1.6%)
2(1.6%)
1(68.3%)
Recent reviews (70)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
MM
Maphoka M
1 reviews | Active since Jan 2020
16 Mar 2026, 09:17
Mad Customer
I purchased tickets on eDreams, when I went to the Lift counter to check if my tickets are reflecting Sunith the lady that was assisting me said she can see the booking, but it says pending payment but at that point money was already out of my account, I even showed her proof, while I was trying to get hold of eDreams she then told me my booking was canceled, it was way after an hour I had purchased the tickets waiting for eDreams to send me the reference number for Lift, I then decided to buy the tickets with Lift direct, at no point was I told that they don't refund the tickets, then 15mins later after I purchased the tickets with Lift eDreams sent me the ref numbers for the tickets, when I went to Lift counter I had 2 tickets and had to cancel one, I then cancel the Lift one I was told i need to send an email to request for a refund . now they are telling me they will give me a voucher and not a refund. this was their staff error who said to me the booking from eDreams was cancelled otherwise I wouldn't have purchase the other tickets, the voucher they want to give me will not assist me in any way as I don't travel that much. Lift has employed useless staff and they are not helpfull at all. the ticket was not cheap it was R6 480.00 I need that money not a voucher. i would advise anyone to use lift honestly.
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Maphoka M
1 reviews | Active since Jan 2020
16 Mar 2026, 09:17
Mad Customer
I purchased tickets on eDreams, when I went to the Lift counter to check if my tickets are reflecting Sunith the lady that was assisting me said she can see the booking, but it says pending payment but at that point money was already out of my account, I even showed her proof, while I was trying to get hold of eDreams she then told me my booking was canceled, it was way after an hour I had purchased the tickets waiting for eDreams to send me the reference number for Lift, I then decided to buy the tickets with Lift direct, at no point was I told that they don't refund the tickets, then 15mins later after I purchased the tickets with Lift eDreams sent me the ref numbers for the tickets, when I went to Lift counter I had 2 tickets and had to cancel one, I then cancel the Lift one I was told i need to send an email to request for a refund . now they are telling me they will give me a voucher and not a refund. this was their staff error who said to me the booking from eDreams was cancelled otherwise I wouldn't have purchase the other tickets, the voucher they want to give me will not assist me in any way as I don't travel that much. Lift has employed useless staff and they are not helpfull at all. the ticket was not cheap it was R6 480.00 I need that money not a voucher. i would advise anyone to use lift honestly.
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Chris T
1 reviews | Active since Jan 2020
16 Mar 2026, 05:28
Lift jingle
The annoying song that is played (apologies Zolani Mahola!) every time the plane lands shows no-one at Lift is thinking about their marketing strategy. It is an irritating jingle, the sound is always terrible, and it is unnecessary. Also crew announcements generally have terrible feedback and squawking. Otherwise, not a bad airline. I fly twice a week.
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Chris T
1 reviews | Active since Jan 2020
16 Mar 2026, 05:28
Lift jingle
The annoying song that is played (apologies Zolani Mahola!) every time the plane lands shows no-one at Lift is thinking about their marketing strategy. It is an irritating jingle, the sound is always terrible, and it is unnecessary. Also crew announcements generally have terrible feedback and squawking. Otherwise, not a bad airline. I fly twice a week.
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Danielle T
1 reviews | Active since Jan 2020
12 Mar 2026, 21:08
FIRST TIME, GREAT EXPERIENCE
Just wanted to share a positive note about my first flight with LIFT. Honestly, it was a really great experience. They’ve found that sweet spot between quality and price. The seats were comfy, everything was clean, and the crew were absolute stars—friendly, professional, and welcoming, from check-in all the way to the cabin crew. It’s not flashy luxury, but it’s safe, comfortable, and affordable. Plus, the little refreshments onboard were a nice surprise. Based on this flight, I won't hesitate flying with LIFT again. I highly recommend for smart travellers.
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Danielle T
1 reviews | Active since Jan 2020
12 Mar 2026, 21:08
FIRST TIME, GREAT EXPERIENCE
Just wanted to share a positive note about my first flight with LIFT. Honestly, it was a really great experience. They’ve found that sweet spot between quality and price. The seats were comfy, everything was clean, and the crew were absolute stars—friendly, professional, and welcoming, from check-in all the way to the cabin crew. It’s not flashy luxury, but it’s safe, comfortable, and affordable. Plus, the little refreshments onboard were a nice surprise. Based on this flight, I won't hesitate flying with LIFT again. I highly recommend for smart travellers.
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Valencia M
1 reviews | Active since Jan 2020
5 Mar 2026, 10:16
Flight missed
I am writing to formally lodge a serious complaint regarding the unacceptable treatment my husband received from your staff on 04 March 2026 for flight GE212 at Lift airline King Shaka international airport in South Africa. My husband arrived at the airport early and checked in at approximately 16:00 for his flight scheduled to depart at 18:00. After checking in, the lady at the gate instructed him to go and sit down and wait until boarding. At around 17:45, my husband approached the same gate agent to confirm boarding. At that point he was told to wait because the next flight being called was going to Cape Town. When he attempted to clarify the situation, the staff member denied ever seeing him earlier and refused to assist him. What is even more concerning is that instead of taking responsibility for this situation, the staff blamed my husband. When he requested assistance from the manager, the response was equally disappointing and unhelpful. Rather than properly addressing the issue, a flight credit was issued without his knowledge or consent. The customer service displayed by the airline staff was extremely unprofessional, dismissive, and disrespectful. To make matters worse, the employees who were supposed to assist him simply left him stranded at the airport with no guidance or proper resolution. My husband was ultimately forced to seek help from the airport manager at lift airline because your staff refused to assist him. This experience caused unnecessary stress, frustration, and inconvenience. It is completely unacceptable for passengers to be treated in this manner, especially after arriving early and following the instructions given by airline staff. I am therefore requesting: - A full investigation into the conduct of the staff involved. - A written explanation of how this situation was allowed to happen. - Immediate review of the credit issued without my husband’s consent. We expect a prompt and serious response to this matter.
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Valencia M
1 reviews | Active since Jan 2020
5 Mar 2026, 10:16
Flight missed
I am writing to formally lodge a serious complaint regarding the unacceptable treatment my husband received from your staff on 04 March 2026 for flight GE212 at Lift airline King Shaka international airport in South Africa. My husband arrived at the airport early and checked in at approximately 16:00 for his flight scheduled to depart at 18:00. After checking in, the lady at the gate instructed him to go and sit down and wait until boarding. At around 17:45, my husband approached the same gate agent to confirm boarding. At that point he was told to wait because the next flight being called was going to Cape Town. When he attempted to clarify the situation, the staff member denied ever seeing him earlier and refused to assist him. What is even more concerning is that instead of taking responsibility for this situation, the staff blamed my husband. When he requested assistance from the manager, the response was equally disappointing and unhelpful. Rather than properly addressing the issue, a flight credit was issued without his knowledge or consent. The customer service displayed by the airline staff was extremely unprofessional, dismissive, and disrespectful. To make matters worse, the employees who were supposed to assist him simply left him stranded at the airport with no guidance or proper resolution. My husband was ultimately forced to seek help from the airport manager at lift airline because your staff refused to assist him. This experience caused unnecessary stress, frustration, and inconvenience. It is completely unacceptable for passengers to be treated in this manner, especially after arriving early and following the instructions given by airline staff. I am therefore requesting: - A full investigation into the conduct of the staff involved. - A written explanation of how this situation was allowed to happen. - Immediate review of the credit issued without my husband’s consent. We expect a prompt and serious response to this matter.
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Claudia S
1 reviews | Active since Jan 2020
3 Feb 2026, 07:55
Will never use Lift Airlines again
Got a notification 20 minutes before boarding time that the flight has been delayed by 4 hours with no earlier flight options to change to. No compensation was offered either. Absolutely ridiculous and will never fly with them again! Not the first time this has happened either.
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Claudia S
1 reviews | Active since Jan 2020
3 Feb 2026, 07:55
Will never use Lift Airlines again
Got a notification 20 minutes before boarding time that the flight has been delayed by 4 hours with no earlier flight options to change to. No compensation was offered either. Absolutely ridiculous and will never fly with them again! Not the first time this has happened either.
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Simiso Z
1 reviews | Active since Jan 2020
27 Jan 2026, 15:11
BAD CUSTOMER SERVICE AND RUDE STAFF
I've just had the worst customer service. On the 27 January 2026 flight GE211 was boarded at Gate E1 and later changed to E4 without informing us. We arrived at ORTIA at 1pm for a 4pm flight . When we went to the Lift customer service desk and MET a guy named FREDDY. He was rude and even insulted us and in the end offered no solution except to cancel the tickets. We asked for the supervisor and he told us she is not available because she has already knocked off at 4pm. We contacted the Lift whatsapp number and they told us that the supervisor should be at work and knocking off at 7pm. In the end we had to book another flight.
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Simiso Z
1 reviews | Active since Jan 2020
27 Jan 2026, 15:11
BAD CUSTOMER SERVICE AND RUDE STAFF
I've just had the worst customer service. On the 27 January 2026 flight GE211 was boarded at Gate E1 and later changed to E4 without informing us. We arrived at ORTIA at 1pm for a 4pm flight . When we went to the Lift customer service desk and MET a guy named FREDDY. He was rude and even insulted us and in the end offered no solution except to cancel the tickets. We asked for the supervisor and he told us she is not available because she has already knocked off at 4pm. We contacted the Lift whatsapp number and they told us that the supervisor should be at work and knocking off at 7pm. In the end we had to book another flight.
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Gabriel C
1 reviews | Active since Jan 2020
16 Jan 2026, 19:00
DO NOT USE LIFT ! RENE THE SENIOR HOSTESS IS RUDE ! THIS COMPANY DOESNT CARE FOR ITS CLIENTS
My first time flying on Lift , My wife & I had our seats " Upgraded " to " Premium " , however it was just the start of a slippery slope , When looking at the tickets due to the seating letters , It seemed my wife & I had been assigned different seats, when asking the senior cabin crew member Named Rene , that i was under the impression our seats were separated, the simple answer was " Would you like to go sit at the back of the plane with your wife instead ? "
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Gabriel C
1 reviews | Active since Jan 2020
16 Jan 2026, 19:00
DO NOT USE LIFT ! RENE THE SENIOR HOSTESS IS RUDE ! THIS COMPANY DOESNT CARE FOR ITS CLIENTS
My first time flying on Lift , My wife & I had our seats " Upgraded " to " Premium " , however it was just the start of a slippery slope , When looking at the tickets due to the seating letters , It seemed my wife & I had been assigned different seats, when asking the senior cabin crew member Named Rene , that i was under the impression our seats were separated, the simple answer was " Would you like to go sit at the back of the plane with your wife instead ? "
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