Lost Tools & Poor Service

<p>In November last year my car went in for it's annual service at Cape City. There were a number of things I had asked them to check and fix which weren't done and the car came back dirty. I then had to have my tires replaced in December. After dropping my car off a TWT I got a call to say the tool needed to unlock the nuts to take my wheels off was missing. VW had done wheel alignment for me and so would have used the tools. I went there to speak to them and was told the technician who had worke don my car a month ago remember specificially putting the tools back. After some argument they agreed to go to TWT and take the wheels off so my tires could be sorted out as we were travelling to Plett two days later. I was promised the tool needed would be replaced the next day.  Yesterday, 9/01/2017 I still hadn't heard back so contacted VW to have to follow up again today and then be told the tool needed hasn't been ordered and they don't feel they should have to replace it seeing as there is no proof that they lost it! How disgusting!!</p> <p> </p> <p>No apology for the inconvenievce, or for the fact that if I had not beeig having my tires replaces I would have only didscovered the tool missing when I had a flat tire which could have been halfway to Plett in whic case I would have been stranded as there would be no way for me to remove the tire.</p>