Agents with a sole mandate that don't respond to buyer's requests!

<div>I saw an ad posted by Cape Coastal Homes for a property that I was really interested in - normally I would phone straight away but as this was early in the morning outside of business hours I sent a detailed e-mail with the questions I had on the specific property.&nbsp; The next day, after way more than 24hours had surpassed, I phoned their office and spoke to the manager, ++++, who apologized that the agent, +++ never responded to me and promised that "she would sms" ++++ straight away - and if I don't hear back from ++++ that same day still (it seems as if this is probably something that happens often in their office) - that I must then please phone ++++ again (as if it is my work to follow up on the actions on their employees and not the manager's?!). Another day later, after not surprisingly I still didn't hear back from anyone at Cape Coastal Homes, I went onto their website again to try and find another agent's contact details (as they had the sole mandate on this property - otherwise I would obviously have just contacted another agency in case of a joint mandate), but then saw that the specific property was apparentely sold.&nbsp; I went onto Gumtree a few hours later that evening only to see that the same property's ad was again posted on Gumtree (at stage the ad was only posted an hour earlier - thus after their website already listed it as sold)... extremely frustrating and inconvenient.&nbsp; In this light I will highly recommend not to use this agency in order to sell your property, and definitely not to give them a sole mandate as they clearly can't bother to respond on basic questions - even in case that a property is in the process of being sold the least that an agent who earns so many thousands of Rands in commission (for what?!) can do is to reply shortly to keep any prospective buyer up to date - it is only basic manners!!!</div>