BSMART not giving NATIS DOCUMENTS FOR DECEASED ESTATE

Terrible company!!

My mother and grandmother were loyal clients for over 40 years, both are unfortunately deceased. Samantha Goets is head of the credit division and cannot help us with the NATIS vehicle papers as they are constantly changing proxy

They have my grandmothers car papers which have been paid up and the vehicle was left to me in her deceased estate. They cannot get us the papers because they have been changing proxy for months, excuses excuses. They can't get me what has been bequeathed to me and ignore emails, we and the FNB ESTATE DIVISION constantly have to beg SAMANTHA GOETS for an update, false promises and she never answers calls.. impossible to get hold of. My grandmother has been deceased for nearly 2 years and they are not doing anything about getting us the papers to change ownership, pathetic!! They have ownership of something which is no longer theirs and we cannot do anything with our car now. I smell a rat !!!

I see its a Common complaint for years that clients are struggling to get the NATIS documents.