CC
Cape Consumers
Claimed Business
CC
Cape Consumers
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(100%)
2(0%)
1(0%)
5(0%)
4(0%)
3(100%)
2(0%)
1(0%)
Frequently Asked Questions About Cape Consumers
Cape Consumers has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Cape Consumers across 42 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceER
Elizabeth R
1 reviews | Active since Jan 2020
17 Jul 2025, 15:31
**** being conducted via Cape consumers website. They may not be aware of this.
Cape consumers. I think someone/business has attached itself to their website. 1) First my husband received a msg on cellphone to say that x amt was owed to him & requested to send bank confirmation letter to bsmart eml address. 2) I phoned Cape Consumers tel number, spoke to accounts woman. Asked why an amount should be owing when membership ended about 6+ months before.She said if one ended membership mid year then owed bonus. I said I thought it was a ****. She said it is not. 3) I then sent his bank confirmation letter on requesting read receipt. 4) Read receipt came from "members_oconnect@imasfinance.co.za" with name Monrovia Reykjavik behind time 5)next morning his cellphone rang again but I saw it said Imas finance so stopped call. 6) Message on his cellphone read Tried to contact you but no response please contact ... Cape Consumers normal number 7) I wanted to alert the heads of cape consumers re **** or ***** but there is no contact number for any complaints etc 8 Does anyone have a different contact number for a Director eg Just feeling angry.
Helpful (0)
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Elizabeth R
1 reviews | Active since Jan 2020
17 Jul 2025, 15:31
**** being conducted via Cape consumers website. They may not be aware of this.
Cape consumers. I think someone/business has attached itself to their website. 1) First my husband received a msg on cellphone to say that x amt was owed to him & requested to send bank confirmation letter to bsmart eml address. 2) I phoned Cape Consumers tel number, spoke to accounts woman. Asked why an amount should be owing when membership ended about 6+ months before.She said if one ended membership mid year then owed bonus. I said I thought it was a ****. She said it is not. 3) I then sent his bank confirmation letter on requesting read receipt. 4) Read receipt came from "members_oconnect@imasfinance.co.za" with name Monrovia Reykjavik behind time 5)next morning his cellphone rang again but I saw it said Imas finance so stopped call. 6) Message on his cellphone read Tried to contact you but no response please contact ... Cape Consumers normal number 7) I wanted to alert the heads of cape consumers re **** or ***** but there is no contact number for any complaints etc 8 Does anyone have a different contact number for a Director eg Just feeling angry.
0
Replies (0)AW
Anri W
1 reviews | Active since Jan 2020
19 Apr 2023, 11:33
BSMART not giving NATIS DOCUMENTS FOR DECEASED ESTATE
Terrible company!! My mother and grandmother were loyal clients for over 40 years, both are unfortunately deceased. Samantha Goets is head of the credit division and cannot help us with the NATIS vehicle papers as they are constantly changing proxy They have my grandmothers car papers which have been paid up and the vehicle was left to me in her deceased estate. They cannot get us the papers because they have been changing proxy for months, excuses excuses. They can't get me what has been bequeathed to me and ignore emails, we and the FNB ESTATE DIVISION constantly have to beg SAMANTHA GOETS for an update, false promises and she never answers calls.. impossible to get hold of. My grandmother has been deceased for nearly 2 years and they are not doing anything about getting us the papers to change ownership, pathetic!! They have ownership of something which is no longer theirs and we cannot do anything with our car now. I smell a rat !!! I see its a Common complaint for years that clients are struggling to get the NATIS documents.
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Anri W
1 reviews | Active since Jan 2020
19 Apr 2023, 11:33
BSMART not giving NATIS DOCUMENTS FOR DECEASED ESTATE
Terrible company!! My mother and grandmother were loyal clients for over 40 years, both are unfortunately deceased. Samantha Goets is head of the credit division and cannot help us with the NATIS vehicle papers as they are constantly changing proxy They have my grandmothers car papers which have been paid up and the vehicle was left to me in her deceased estate. They cannot get us the papers because they have been changing proxy for months, excuses excuses. They can't get me what has been bequeathed to me and ignore emails, we and the FNB ESTATE DIVISION constantly have to beg SAMANTHA GOETS for an update, false promises and she never answers calls.. impossible to get hold of. My grandmother has been deceased for nearly 2 years and they are not doing anything about getting us the papers to change ownership, pathetic!! They have ownership of something which is no longer theirs and we cannot do anything with our car now. I smell a rat !!! I see its a Common complaint for years that clients are struggling to get the NATIS documents.
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Replies (0)GH
Geoff H
1 reviews | Active since Jan 2020
10 Jan 2023, 12:50
Cape Consumers -BSMART- Cancel
Not what the old Buy-Aid/Cape Consumers used to be. 30 years. Following a decline: • at Woolworths on 6th January- No reason no slip. Used my Bank Card- called in- told no problem • At Woolworths on 9th January- no reason no slip – called in from Store in front of manager and online to Vicky- USE ANOTHER TERMINAL-DECLINED.USED MY BANK CARD Today- After investigation. Told that I used the wrong Pin -Absolute Rubbish- Changed the pin and went back to Woolworths with my wife at 1350 today • Today – new pin -Declined • Wife put in new pin- declined • I tried again Declined- No slip I used my Savings Card The notion that I, and my wife, of sound Mind could input so many incorrect pin numbers after so many years is absurd. Waiting for a Manager to call me. Not worth the effort if you don't require credit- Pay it up front
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Geoff H
1 reviews | Active since Jan 2020
10 Jan 2023, 12:50
Cape Consumers -BSMART- Cancel
Not what the old Buy-Aid/Cape Consumers used to be. 30 years. Following a decline: • at Woolworths on 6th January- No reason no slip. Used my Bank Card- called in- told no problem • At Woolworths on 9th January- no reason no slip – called in from Store in front of manager and online to Vicky- USE ANOTHER TERMINAL-DECLINED.USED MY BANK CARD Today- After investigation. Told that I used the wrong Pin -Absolute Rubbish- Changed the pin and went back to Woolworths with my wife at 1350 today • Today – new pin -Declined • Wife put in new pin- declined • I tried again Declined- No slip I used my Savings Card The notion that I, and my wife, of sound Mind could input so many incorrect pin numbers after so many years is absurd. Waiting for a Manager to call me. Not worth the effort if you don't require credit- Pay it up front
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Replies (0)JR
Jan R
1 reviews | Active since Jan 2020
16 Apr 2022, 11:53
Cape Consumers: Deplorable Service
After Cape Consumers sent me a message on 08 March 2022, informing me that Baby City is also on their list of service providers, I made a purchase at Baby City, Somerset West for a substantial amount on the 22nd of March. My bsmart card was declined for some unknown reason. We agreed that I pay with my credit card, and as soon as the system works, the amount would be credited on my credit card and debited on the bsmart card. I sent various emails, and contacted Cape Consumers telephonically in order to get the situation resolved. Adriaan promised me to investigate the problem on 28 March. Emails were also sent to me with the same promises. On 13 April I visited Baby City again. The manager battled for more than an hour on the phone and emails, trying to resolve the matter. However, without any success. I canceled my membership with Cape Consumers now after 42 years. I like to put this on record in order to expose the company's deplorable service delivery to others. It is extremely frustrating and unacceptable to deal with such incompetence and blatant never minded attitude. The yearly bonus is calculated on purchases from July to June, and becomes payable at November. However. If I cancel my membership now, I will only receive my bonus for July 2021 - June 2022 somewhere in 2023, instead of November 2022. Cape Consumers cannot even tell when in 2023. One would think that in these current difficult economical circumstances, companies will at least try and deliver some kind of service delivery. Clearly Cape Consumers is clearly not of the same opinion and does not have much of respect for loyal customers.
Helpful (0)
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Jan R
1 reviews | Active since Jan 2020
16 Apr 2022, 11:53
Cape Consumers: Deplorable Service
After Cape Consumers sent me a message on 08 March 2022, informing me that Baby City is also on their list of service providers, I made a purchase at Baby City, Somerset West for a substantial amount on the 22nd of March. My bsmart card was declined for some unknown reason. We agreed that I pay with my credit card, and as soon as the system works, the amount would be credited on my credit card and debited on the bsmart card. I sent various emails, and contacted Cape Consumers telephonically in order to get the situation resolved. Adriaan promised me to investigate the problem on 28 March. Emails were also sent to me with the same promises. On 13 April I visited Baby City again. The manager battled for more than an hour on the phone and emails, trying to resolve the matter. However, without any success. I canceled my membership with Cape Consumers now after 42 years. I like to put this on record in order to expose the company's deplorable service delivery to others. It is extremely frustrating and unacceptable to deal with such incompetence and blatant never minded attitude. The yearly bonus is calculated on purchases from July to June, and becomes payable at November. However. If I cancel my membership now, I will only receive my bonus for July 2021 - June 2022 somewhere in 2023, instead of November 2022. Cape Consumers cannot even tell when in 2023. One would think that in these current difficult economical circumstances, companies will at least try and deliver some kind of service delivery. Clearly Cape Consumers is clearly not of the same opinion and does not have much of respect for loyal customers.
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Replies (0)AW
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Anonymous
1 reviews | Active since Jan 2020
31 Aug 2021, 05:48
Cape Consumers' Dysfunctional Accounting System
Cape Consumers accounts could be paid into a bank account until about the middle of 2020. Then the payment procedure was altered and one was compelled to pay via the BSmart system. This was a totally useless service and it was impossible to obtain any account information via this system. Clearly it was not a "smart" choice to move to the Bsmart payment system. Clearly this move did not serve Cape Consumers well as they have now shifted to another payment system. I succeeded in making contact with an operator last month and I confirmed my email address and other contact details. After a number of inquiries to determine what the amount is that I should pay this month, still no account was forwarded to my email address. I phoned the number that I had from my previous attempts to find out what the outstanding amount is, but i was merely told that an operator would phone me later in the day in order to change the contact details. I told the person who I spoke to that this is exactly what I did last month. The person then cut off the phone connection. I was told that the annual bonus offered by Cape Consumers is only paid out if the customer pays his/her account on time every month. Here is clearly a concerted effort to not pay out bonuses to customers by not sending out accounts in time - Cape Consumers will merely argue that the accounts were not paid in time. I pay this account on behalf of my mother who is now 87 years old. Since I can remember, my Mom has been a loyal member of Cape Consumers. She always received her annual bonus as she always paid her account on time. This is again a situation that so many South Africans must learn to accept: every single system that has worked efficiently for decades, must be destroyed. I think members of the public should be warned against joining Cape Consumers - they should not believe anything they are offered by joining Cape Consumers - the company can simply not deliver on its promises. It is just another failed business enterprise.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
31 Aug 2021, 05:48
Cape Consumers' Dysfunctional Accounting System
Cape Consumers accounts could be paid into a bank account until about the middle of 2020. Then the payment procedure was altered and one was compelled to pay via the BSmart system. This was a totally useless service and it was impossible to obtain any account information via this system. Clearly it was not a "smart" choice to move to the Bsmart payment system. Clearly this move did not serve Cape Consumers well as they have now shifted to another payment system. I succeeded in making contact with an operator last month and I confirmed my email address and other contact details. After a number of inquiries to determine what the amount is that I should pay this month, still no account was forwarded to my email address. I phoned the number that I had from my previous attempts to find out what the outstanding amount is, but i was merely told that an operator would phone me later in the day in order to change the contact details. I told the person who I spoke to that this is exactly what I did last month. The person then cut off the phone connection. I was told that the annual bonus offered by Cape Consumers is only paid out if the customer pays his/her account on time every month. Here is clearly a concerted effort to not pay out bonuses to customers by not sending out accounts in time - Cape Consumers will merely argue that the accounts were not paid in time. I pay this account on behalf of my mother who is now 87 years old. Since I can remember, my Mom has been a loyal member of Cape Consumers. She always received her annual bonus as she always paid her account on time. This is again a situation that so many South Africans must learn to accept: every single system that has worked efficiently for decades, must be destroyed. I think members of the public should be warned against joining Cape Consumers - they should not believe anything they are offered by joining Cape Consumers - the company can simply not deliver on its promises. It is just another failed business enterprise.
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Replies (0)CM
Caroline M
1 reviews | Active since Jan 2020
8 Mar 2021, 12:18
Help required
Can anyone out there help me cancel my card? I have phoned the call centre and emailed repeatedly. No joy.
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Caroline M
1 reviews | Active since Jan 2020
8 Mar 2021, 12:18
Help required
Can anyone out there help me cancel my card? I have phoned the call centre and emailed repeatedly. No joy.
0
Replies (0)LNBD
Lynne Nel-Olivier Born Daffue
1 reviews | Active since Jan 2020
16 Feb 2021, 11:07
Cape Consumers aka Bsmart must be a scam as they have not refunded thousand os customers
BSmart is stealing bonusses of thousands of ex-Cape Consumer customers. Is anyone addressing this as I would like to get into contact. They are also not answering communications therefor they must be a scam.
Helpful (0)
|Replies (0)LNBD
Lynne Nel-Olivier Born Daffue
1 reviews | Active since Jan 2020
16 Feb 2021, 11:07
Cape Consumers aka Bsmart must be a scam as they have not refunded thousand os customers
BSmart is stealing bonusses of thousands of ex-Cape Consumer customers. Is anyone addressing this as I would like to get into contact. They are also not answering communications therefor they must be a scam.
0
Replies (0)