Active since May 2017
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2 reviews56 months ago
Non-availability of parts at Suzuki depot in South Africa
I currently own a 2018 model Suzuki Jimny. Although I love my little Jimny, the service and maintenance that one would expect from a reputable motor company is virtually non-existent. At 82 000 km the vehicle started to utilise an inordinate amount of coolant and I took the car to Suzuki Vredenburg to determine the problem. I was informed that the problem is so significant that I am not permitted to drive the car any further - that was on 2 September 2021. When I inquired as to the progress with the repair to the car (two weeks later), I was informed that I could not expect the part to arrive in South Africa before then end of September 2021, where after the part must be sent to Vredenburg. They they would require an additional three additional days to fix the car - therefore I should not expect the car to be repaired before October 2021. Upon inquiry as to why it would take so long to repair the car I was informed that the part is not available in South Africa. I then asked why Suzuki does not have a depot in South Africa where they keep the parts, as I was told that the problem that I am now experiencing (fluids leaking from the radiator into the heating system of the Suzuki) was " the same problem as the other tannie had with her Jimny a while ago". I made the deduction that this is a problem that Jimny owners should expect to experience at times. The answer was again that I must wait at least a month for the part. On Monday 13 September 2021, I contacted Suzuki's head office to again inquire as to why there are no parts available in South Africa - the answer was that the matter would be investigated and that the representative would call me back. This of course, did not occur. I phoned again today and again provided all my details. The answer to my question re why Suzuki South Africa does not stock sufficient numbers of part that clearly often breaks was that it is because of "supply problems" and "Covid". And still the onus remains on the customer to be sent from pillar to post to try and obtain information about (an obviously faulty) maintenance and supply system. I was dead set on purchasing the newer model of the Jimny - but due to all the problems experienced in terms of service, I shall definitely not be purchasing any Suzuki. As soon as the Jimny is fixed, I shall sell it. I am of the opinion that people should be forewarned about the fact that Suzuki does not stock parts in South Africa and that, in the event that a vehicle does break down, that they must be prepared to wait at least a month for the vehicle to be fixed.
0 replies
56 months ago
Cape Consumers' Dysfunctional Accounting System
Cape Consumers accounts could be paid into a bank account until about the middle of 2020. Then the payment procedure was altered and one was compelled to pay via the BSmart system. This was a totally useless service and it was impossible to obtain any account information via this system. Clearly it was not a "smart" choice to move to the Bsmart payment system. Clearly this move did not serve Cape Consumers well as they have now shifted to another payment system. I succeeded in making contact with an operator last month and I confirmed my email address and other contact details. After a number of inquiries to determine what the amount is that I should pay this month, still no account was forwarded to my email address. I phoned the number that I had from my previous attempts to find out what the outstanding amount is, but i was merely told that an operator would phone me later in the day in order to change the contact details. I told the person who I spoke to that this is exactly what I did last month. The person then cut off the phone connection. I was told that the annual bonus offered by Cape Consumers is only paid out if the customer pays his/her account on time every month. Here is clearly a concerted effort to not pay out bonuses to customers by not sending out accounts in time - Cape Consumers will merely argue that the accounts were not paid in time. I pay this account on behalf of my mother who is now 87 years old. Since I can remember, my Mom has been a loyal member of Cape Consumers. She always received her annual bonus as she always paid her account on time. This is again a situation that so many South Africans must learn to accept: every single system that has worked efficiently for decades, must be destroyed. I think members of the public should be warned against joining Cape Consumers - they should not believe anything they are offered by joining Cape Consumers - the company can simply not deliver on its promises. It is just another failed business enterprise.
53 replies
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