SA
Suzuki Auto South Africa
Unclaimed Business
SA
Suzuki Auto South Africa
Unclaimed Business
59 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Suzuki Auto South Africa faces significant challenges across nearly every dimension of customer experience. Customers consistently report unresolved vehicle defects, warranty claims denied without clear justification, and a near-total breakdown in communication from both dealerships and head office. While a handful of individual sales consultants receive glowing praise, the overwhelming pattern reflects deep dissatisfaction with after-sales support, vehicle reliability, and staff conduct.
Top Strengths:
- •Sales & Purchase Experience: A small number of customers describe smooth, transparent purchase experiences. Named staff like Tyler Viviers, Siphelele Qegu, and Greg are praised for patience, professionalism, and making buying enjoyable.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#4
in Car Brands
NPS Score
-80
Recommended: Unlikely
Review Distribution
1.6|59 Reviews
May '25 - Apr '26
5(10.7%)
4(1.8%)
3(3.6%)
2(5.4%)
1(78.6%)
5(10.7%)
4(1.8%)
3(3.6%)
2(5.4%)
1(78.6%)
Recent reviews (59)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
CEvD
Christiena Elizabeth van Deventer
1 reviews | Active since Jan 2020
18 Mar 2026, 10:26
Do not recommend Suzuki Montana
I took my Suzuki Swift to Suzuki Montana on 30 January 2026 for a service and to speak to them about a warranty claim on my gearbox. I even gave them a quotation from another Suzuki branch previously obtained. The service was done without issues, but I have been struggling since then, to get feedback regarding my warranty claim and them getting authorization to fix my gearbox. I have been in contact with the service advisor at the branch via whatsapp but she is not responding to my messages and when I phone the branch, she is never there or never available to speak to me. I have asked to speak to the Service Manager as well, but he/she is also never there or able to speak to me. This whole thing has left a bitter taste in my mouth and I will never recommend Suzuki Montana to anyone. Hope the other branches are better in serving their customers.
Helpful (0)
|Replies (0)CEvD
Christiena Elizabeth van Deventer
1 reviews | Active since Jan 2020
18 Mar 2026, 10:26
Do not recommend Suzuki Montana
I took my Suzuki Swift to Suzuki Montana on 30 January 2026 for a service and to speak to them about a warranty claim on my gearbox. I even gave them a quotation from another Suzuki branch previously obtained. The service was done without issues, but I have been struggling since then, to get feedback regarding my warranty claim and them getting authorization to fix my gearbox. I have been in contact with the service advisor at the branch via whatsapp but she is not responding to my messages and when I phone the branch, she is never there or never available to speak to me. I have asked to speak to the Service Manager as well, but he/she is also never there or able to speak to me. This whole thing has left a bitter taste in my mouth and I will never recommend Suzuki Montana to anyone. Hope the other branches are better in serving their customers.
0
Replies (0)DW
Dolf W
1 reviews | Active since Jan 2020
14 Feb 2026, 15:25
Suzuki Paarl Commendation for Sales Agent and Concern Regarding Vehicle Preparation
I recently purchased a second-hand Volkswagen Up! from Suzuki Paarl and would like to share my experience. Firstly, I want to commend the young Sales Agent who assisted me. Although fairly new to the role, his service was exceptional. He was professional, motivated, transparent, and truly focused on delivering quality service. He made the purchasing process smooth and ensured I felt treated fairly throughout. He is definitely an asset to the dealership. However, I do feel there is room for improvement in the internal quality control and vehicle inspection process. As the customer, I had to point out a small ding in one of the doors and that the rear bumper (right-hand side) had been repaired. After washing the vehicle at home, I also noticed that the front bumper spotlight was not mounted properly. My concern is not with the Sales Agent, but rather with the checklist and preparation process for second-hand vehicles. A more thorough inspection before delivery would enhance the overall customer experience. Overall, good service from the sales side, but attention to detail on vehicle preparation can be improved.
Helpful (0)
|Replies (0)DW
Dolf W
1 reviews | Active since Jan 2020
14 Feb 2026, 15:25
Suzuki Paarl Commendation for Sales Agent and Concern Regarding Vehicle Preparation
I recently purchased a second-hand Volkswagen Up! from Suzuki Paarl and would like to share my experience. Firstly, I want to commend the young Sales Agent who assisted me. Although fairly new to the role, his service was exceptional. He was professional, motivated, transparent, and truly focused on delivering quality service. He made the purchasing process smooth and ensured I felt treated fairly throughout. He is definitely an asset to the dealership. However, I do feel there is room for improvement in the internal quality control and vehicle inspection process. As the customer, I had to point out a small ding in one of the doors and that the rear bumper (right-hand side) had been repaired. After washing the vehicle at home, I also noticed that the front bumper spotlight was not mounted properly. My concern is not with the Sales Agent, but rather with the checklist and preparation process for second-hand vehicles. A more thorough inspection before delivery would enhance the overall customer experience. Overall, good service from the sales side, but attention to detail on vehicle preparation can be improved.
0
Replies (0)KR
Kim R
1 reviews | Active since Jan 2020
12 Feb 2026, 09:55
Hoodwinked and in total shock with Suzuki
I am in total disbelief at how Suzuki hoodwink their customers. Having serviced my race car and my own car I should have checked but I thought I could trust such a huge car dealership. 2 services and not once was the air or oil filter changed. This was discovered when I took it to a mechanic well known to me and the lack of service may have caused damage to the vehicle!!! Is this how you make more money !!!
Helpful (0)
|Replies (0)KR
Kim R
1 reviews | Active since Jan 2020
12 Feb 2026, 09:55
Hoodwinked and in total shock with Suzuki
I am in total disbelief at how Suzuki hoodwink their customers. Having serviced my race car and my own car I should have checked but I thought I could trust such a huge car dealership. 2 services and not once was the air or oil filter changed. This was discovered when I took it to a mechanic well known to me and the lack of service may have caused damage to the vehicle!!! Is this how you make more money !!!
0
Replies (0)SA
Shah A
1 reviews | Active since Jan 2020
12 Feb 2026, 07:34
WesBank's Unjustified Deal Block - Causing Financial Harm and Distress
I am writing to express my outrage and disappointment with WesBank's handling of my vehicle finance applications. As a self-employed individual running my business under my personal name, I have a history of buying cars personally. In November, I app**** for vehicle finance through Suzuki Bassonia, and my deals were approved and validated by WesBank. However, when it came time to sign, WesBank blocked the deals without any explanation or reason. Despite multiple attempts to get clarity, Suzuki Bassonia kept promising to call me back, but they never did. This lack of communication and transparency has caused me significant financial harm and distress. To make matters worse, I traded in one of my cars, and now I am unable to get a vehicle for personal use due to WesBank's actions. This unprofessional and ********* behavior by WesBank has left me in a difficult situation. I demand that WesBank: 1. Provide a clear explanation for blocking my deals. 2. Take immediate steps to rectify the situation and approve my vehicle finance. 3. Compensate me for the financial losses and inconvenience caused. I call on the *South African public* to be aware of WesBank's practices and speak up against such injustices. Financial institutions must be held accountable for their actions. I hope Hello Peter can help bring attention to this matter and push for a resolution. If this issue is not resolved promptly, I will escalate it to the *National Credit Regulator (NCR)*, the *Financial Sector Conduct Authority (FSCA)*, and consider legal action.
Helpful (0)
|Replies (0)SA
Shah A
1 reviews | Active since Jan 2020
12 Feb 2026, 07:34
WesBank's Unjustified Deal Block - Causing Financial Harm and Distress
I am writing to express my outrage and disappointment with WesBank's handling of my vehicle finance applications. As a self-employed individual running my business under my personal name, I have a history of buying cars personally. In November, I app**** for vehicle finance through Suzuki Bassonia, and my deals were approved and validated by WesBank. However, when it came time to sign, WesBank blocked the deals without any explanation or reason. Despite multiple attempts to get clarity, Suzuki Bassonia kept promising to call me back, but they never did. This lack of communication and transparency has caused me significant financial harm and distress. To make matters worse, I traded in one of my cars, and now I am unable to get a vehicle for personal use due to WesBank's actions. This unprofessional and ********* behavior by WesBank has left me in a difficult situation. I demand that WesBank: 1. Provide a clear explanation for blocking my deals. 2. Take immediate steps to rectify the situation and approve my vehicle finance. 3. Compensate me for the financial losses and inconvenience caused. I call on the *South African public* to be aware of WesBank's practices and speak up against such injustices. Financial institutions must be held accountable for their actions. I hope Hello Peter can help bring attention to this matter and push for a resolution. If this issue is not resolved promptly, I will escalate it to the *National Credit Regulator (NCR)*, the *Financial Sector Conduct Authority (FSCA)*, and consider legal action.
0
Replies (0)RT
Ruhan T
1 reviews | Active since Jan 2020
9 Feb 2026, 07:32
Jimny gearbox failure
Jimny's gearbox failed at only 40000km. Dealership's assessment and assistance with regards to warranty claim was extremely poor. Was told that I need to bring vehicle in in the new year as they won't be able to repair it before the Dec holidays (this was in Nov already). Had to resort to gearbox repair workshop to just get it fixed at own cost. Apart from failing to address the warranty issue properly, I now had to wait nearly two months for replacement parts to arrive from Suzuki. Emails to Suzuki SA's customer care also just goes unanswered. Vehicle had to be taken in for clutch release bearing replacement as well earlier in 2025 - obviously this is a defective vehicle that Suzuki is not willing to look into. Overall just really poor aftersales service and warranty support!
Helpful (0)
|Replies (0)RT
Ruhan T
1 reviews | Active since Jan 2020
9 Feb 2026, 07:32
Jimny gearbox failure
Jimny's gearbox failed at only 40000km. Dealership's assessment and assistance with regards to warranty claim was extremely poor. Was told that I need to bring vehicle in in the new year as they won't be able to repair it before the Dec holidays (this was in Nov already). Had to resort to gearbox repair workshop to just get it fixed at own cost. Apart from failing to address the warranty issue properly, I now had to wait nearly two months for replacement parts to arrive from Suzuki. Emails to Suzuki SA's customer care also just goes unanswered. Vehicle had to be taken in for clutch release bearing replacement as well earlier in 2025 - obviously this is a defective vehicle that Suzuki is not willing to look into. Overall just really poor aftersales service and warranty support!
0
Replies (0)B
Brian
1 reviews | Active since Jan 2020
5 Feb 2026, 05:49
SUZUKI FRONX HEADLIGHT HIGH BEAMS NOT WORKING
I bought a new Suzuki Fronx GL a few days ago. I am so disappointed with the malfunction of headlamps. Daytime running and low beams are good but the problem starts when I drive in the night. My high beams are not responding at all. I can't see far because they're not working at all but the cluster shows a sign that the beams are on. I have contacted the dealer and went to them but they're telling me that the lights are superb. I checked with them and explained my experience but they seem to insist that the lights are fine. I even took a video in the night to show them what's wrong but they insist the lights are fine. Im very disappointed. I need assistance on how to take this matter further. The car is brand new and it came with missing towing cap also...and they tell me stories still. Please help
Helpful (0)
|Replies (0)B
Brian
1 reviews | Active since Jan 2020
5 Feb 2026, 05:49
SUZUKI FRONX HEADLIGHT HIGH BEAMS NOT WORKING
I bought a new Suzuki Fronx GL a few days ago. I am so disappointed with the malfunction of headlamps. Daytime running and low beams are good but the problem starts when I drive in the night. My high beams are not responding at all. I can't see far because they're not working at all but the cluster shows a sign that the beams are on. I have contacted the dealer and went to them but they're telling me that the lights are superb. I checked with them and explained my experience but they seem to insist that the lights are fine. I even took a video in the night to show them what's wrong but they insist the lights are fine. Im very disappointed. I need assistance on how to take this matter further. The car is brand new and it came with missing towing cap also...and they tell me stories still. Please help
0
Replies (0)EL
Ebrahim L
1 reviews | Active since Jan 2020
29 Jan 2026, 13:34
We won’t repair your car or talk to you
I am sitting at Suzuki South Africa head office after having a problem with Suzuki Northcliff. I emailed them with regards an issue with Suzuki Northcliff for no response whatsoever. Treated badly and they refuse to assist a customer with a serious problem. Avoid buying this car
Helpful (0)
|Replies (0)EL
Ebrahim L
1 reviews | Active since Jan 2020
29 Jan 2026, 13:34
We won’t repair your car or talk to you
I am sitting at Suzuki South Africa head office after having a problem with Suzuki Northcliff. I emailed them with regards an issue with Suzuki Northcliff for no response whatsoever. Treated badly and they refuse to assist a customer with a serious problem. Avoid buying this car
0
Replies (0)TM
TSHIFHIWA M
1 reviews | Active since Jan 2020
28 Jan 2026, 09:04
Suzuki 👎🏼👎🏼👎🏼👎🏼
Horrible entity, they lack accountability and they will sell you a new car with few weeks it start leaking oil and now they don’t want to replace the engine under warranty and they will come up with stories like you tempered with the car and they start giving you a run around , even their head office is so disorganised and biased . Horrible experience since September last year until this month only for got the car last week thanks to my insurance, and Suzuki will demand money to fix the car but by bit is like those small ****a shops you must have money to top up each week the call and they will demand money to change your paper work at department of transport since they changed the whole engine … don’t go for this guys please
Helpful (0)
|Replies (0)TM
TSHIFHIWA M
1 reviews | Active since Jan 2020
28 Jan 2026, 09:04
Suzuki 👎🏼👎🏼👎🏼👎🏼
Horrible entity, they lack accountability and they will sell you a new car with few weeks it start leaking oil and now they don’t want to replace the engine under warranty and they will come up with stories like you tempered with the car and they start giving you a run around , even their head office is so disorganised and biased . Horrible experience since September last year until this month only for got the car last week thanks to my insurance, and Suzuki will demand money to fix the car but by bit is like those small ****a shops you must have money to top up each week the call and they will demand money to change your paper work at department of transport since they changed the whole engine … don’t go for this guys please
0
Replies (0)