DO NOT BOOK WITH CAPE NATURE

I have literally had the worst experience booking through this company. What was meant to be a "bucket list" girl's weekend away turned into an absolute mess because of the terrible service from Cape Nature. 2 days before we were supposed to leave we were told that there was a "glitch" in their system and the the cottage could not accommodate 6 adults but only 4 adults and 2 kids. After many back and forth emails no one even attempted to call me, I sat for hours trying to get through to them on the telephone but was left with a recording that went on and on and on each time. Tamsyn Wakefield and Rose (no surname) made absolutely no attempt to sort this out for us so 2 of the girls in our group had to stay behind. I have still not been refunded and have dealt with Bongani who has told me "They will look into it" when I requested my refund and now Dilshaad Adams has told me "The booking is pending for final feedback analysis." They cancelled my booking and now will not refund me. This company is an absolute joke and complete mess. You have to pay upfront, they mess the booking up so you have to leave part of your team behind and then you have to beg for a refund. I will NEVER book through them again!