Cape Town Lodge Hotel
Unclaimed Business
|2.2|5 Reviews (last 12 months)|This business does not respond to reviews
Cape Town Lodge Hotel
Unclaimed Business
|2.2
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2.2|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Mervin D
1 reviews | Active since Jan 2020
21 May 2026, 15:34
Cancelation fee and refund
I made a booking for Accommodation this morning 21 May 2026. I had to unfortunately cancel due to an emergency that came up. I canceled after about an hour and requested cancelation and expecting a refund. Booking.com advised Cape town Lodge Hotel will charge me 100% cancelation fee. Is this practice even legal? It should not be allowed. Very disappointed. I just received harsh and unfriendly responses from the Manager at the Hotel.
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Mervin D
1 reviews | Active since Jan 2020
21 May 2026, 15:34
Cancelation fee and refund
I made a booking for Accommodation this morning 21 May 2026. I had to unfortunately cancel due to an emergency that came up. I canceled after about an hour and requested cancelation and expecting a refund. Booking.com advised Cape town Lodge Hotel will charge me 100% cancelation fee. Is this practice even legal? It should not be allowed. Very disappointed. I just received harsh and unfriendly responses from the Manager at the Hotel.
0
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Nompumezo K
1 reviews | Active since Jan 2020
17 Mar 2026, 11:20
Good customer service and how employees present themselves outside of work
Thank you for this opportunity, I booked this hotel bcz of how their staff represent it outside of work,I called the staff and I told them I booked in their work and they were sooo happy meaning the hotel is treating the staff in orderly manner which is Good.
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Nompumezo K
1 reviews | Active since Jan 2020
17 Mar 2026, 11:20
Good customer service and how employees present themselves outside of work
Thank you for this opportunity, I booked this hotel bcz of how their staff represent it outside of work,I called the staff and I told them I booked in their work and they were sooo happy meaning the hotel is treating the staff in orderly manner which is Good.
0
Replies (0)aJ
andre J
1 reviews | Active since Jan 2020
2 Sept 2025, 06:13
Worst stay ever. Loyal client turned into a detractor
Worst stay ever. Loyal client turned into a detractor. Well to start with. Site was a constructiin site with paint fumes that is disturbing. At the dnterance and floor 6. Then had to pay for parking and a deposit per night. This is not on invoices. Then the person at check in can have at least pretend to be friendly. When i checked out i was told there is oil on my cushin. Absurd. My hair not oily. I dont check linnen. What an absurd approach. I stayed at the hotelmore than 20 times for business . They wont see me again. Keep your money, wont bother you again.
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andre J
1 reviews | Active since Jan 2020
2 Sept 2025, 06:13
Worst stay ever. Loyal client turned into a detractor
Worst stay ever. Loyal client turned into a detractor. Well to start with. Site was a constructiin site with paint fumes that is disturbing. At the dnterance and floor 6. Then had to pay for parking and a deposit per night. This is not on invoices. Then the person at check in can have at least pretend to be friendly. When i checked out i was told there is oil on my cushin. Absurd. My hair not oily. I dont check linnen. What an absurd approach. I stayed at the hotelmore than 20 times for business . They wont see me again. Keep your money, wont bother you again.
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Replies (0)qD
qhama D
1 reviews | Active since Jan 2020
14 Aug 2025, 07:57
DISSAPOINTED
I stayed at this hotel from 28-29 July, was told to pay the R300 fee which is to cover anything that you may use at the room that you are not suppose to use and was told that i will be refunded that amount within 10 business working day. Today marks 12 business working days and i have received nothing from them. Tried contacting them but was given a run around and told that the money would reflect today which is the 14th August. called them again and was sent to the finance department who then told me that they sent everything they had to send and he was going to send me a proof of payment via email. I have not received that still. R300 may not be a lot of money but i need my money immediately on my bank account.
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qhama D
1 reviews | Active since Jan 2020
14 Aug 2025, 07:57
DISSAPOINTED
I stayed at this hotel from 28-29 July, was told to pay the R300 fee which is to cover anything that you may use at the room that you are not suppose to use and was told that i will be refunded that amount within 10 business working day. Today marks 12 business working days and i have received nothing from them. Tried contacting them but was given a run around and told that the money would reflect today which is the 14th August. called them again and was sent to the finance department who then told me that they sent everything they had to send and he was going to send me a proof of payment via email. I have not received that still. R300 may not be a lot of money but i need my money immediately on my bank account.
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Ashleigh B
1 reviews | Active since Jan 2020
7 Jul 2025, 11:57
Distressed Hotel Guest
Review for Cape Town Lodge Hotel (Stayed 1–6 July 2025) ⭐☆☆☆☆ My stay at Cape Town Lodge Hotel was extremely disappointing and distressing. I respected the hotel’s non-smoking policy and made sure to smoke only in the designated areas outside, as directed by reception. I disposed of the cigarette butts in the room dustbin rather than littering in the street, as no one informed me that this was not allowed. Upon checkout, I was unexpectedly told to wait while they inspected the room—something I’ve never experienced at any other hotel. While in a rush to catch my flight, I was told that a fine of R1500 would be charged due to the smell of smoke and cigarette butts found in the bin and on the window ledge (note: one of which was not mine). I calmly explained that I was a single mom, could not afford the fine, and had an Uber waiting to take me to the airport. Despite this, the manager locked the door with a chain and physically would not allow me to leave until I paid. I was visibly distressed, kept repeating that I would miss my flight, and pleaded to speak with a senior manager. After repeatedly asking, the manager on duty eventually stepped away to make a call, and I was finally let out—feeling like I had been treated like a ********. This experience caused immense stress to me and my 15-year-old daughter, especially considering we had just left a difficult personal situation. I even suffered a panic attack on the flight back to Johannesburg as a result of the anxiety. After returning home, I contacted the hotel and was promised a call from the GM. I eventually called her myself, but she was rude, dismissive, and defensive—refusing to listen to my side of the story. She offered no empathy or responsibility, only excuses. Throughout my stay, I didn’t complain once about the loud music from the nightclub below or the noise from neighboring rooms, even though my daughter was in Cape Town for an important ice hockey tournament and needed proper rest. I was a peaceful and respectful guest and feel completely let down by the way I was treated. This experience has not only affected me emotionally but also financially—I had to rebook my flight (R400 extra) due to the lack of flexibility around late check-out, and I lost money on my cancelled Uber. I urge management at Cape Town Lodge to seriously reconsider how they treat guests, especially those in vulnerable situations. Staff and leadership need urgent training in guest relations, empathy, and professionalism.
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Ashleigh B
1 reviews | Active since Jan 2020
7 Jul 2025, 11:57
Distressed Hotel Guest
Review for Cape Town Lodge Hotel (Stayed 1–6 July 2025) ⭐☆☆☆☆ My stay at Cape Town Lodge Hotel was extremely disappointing and distressing. I respected the hotel’s non-smoking policy and made sure to smoke only in the designated areas outside, as directed by reception. I disposed of the cigarette butts in the room dustbin rather than littering in the street, as no one informed me that this was not allowed. Upon checkout, I was unexpectedly told to wait while they inspected the room—something I’ve never experienced at any other hotel. While in a rush to catch my flight, I was told that a fine of R1500 would be charged due to the smell of smoke and cigarette butts found in the bin and on the window ledge (note: one of which was not mine). I calmly explained that I was a single mom, could not afford the fine, and had an Uber waiting to take me to the airport. Despite this, the manager locked the door with a chain and physically would not allow me to leave until I paid. I was visibly distressed, kept repeating that I would miss my flight, and pleaded to speak with a senior manager. After repeatedly asking, the manager on duty eventually stepped away to make a call, and I was finally let out—feeling like I had been treated like a ********. This experience caused immense stress to me and my 15-year-old daughter, especially considering we had just left a difficult personal situation. I even suffered a panic attack on the flight back to Johannesburg as a result of the anxiety. After returning home, I contacted the hotel and was promised a call from the GM. I eventually called her myself, but she was rude, dismissive, and defensive—refusing to listen to my side of the story. She offered no empathy or responsibility, only excuses. Throughout my stay, I didn’t complain once about the loud music from the nightclub below or the noise from neighboring rooms, even though my daughter was in Cape Town for an important ice hockey tournament and needed proper rest. I was a peaceful and respectful guest and feel completely let down by the way I was treated. This experience has not only affected me emotionally but also financially—I had to rebook my flight (R400 extra) due to the lack of flexibility around late check-out, and I lost money on my cancelled Uber. I urge management at Cape Town Lodge to seriously reconsider how they treat guests, especially those in vulnerable situations. Staff and leadership need urgent training in guest relations, empathy, and professionalism.
0
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