CT
Cape Town Lodge Hotel
Unclaimed Business
CT
Cape Town Lodge Hotel
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|7 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About Cape Town Lodge Hotel
Cape Town Lodge Hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Cape Town Lodge Hotel across 37 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNK
Nompumezo K
1 reviews | Active since Jan 2020
17 Mar 2026, 11:20
Good customer service and how employees present themselves outside of work
Thank you for this opportunity, I booked this hotel bcz of how their staff represent it outside of work,I called the staff and I told them I booked in their work and they were sooo happy meaning the hotel is treating the staff in orderly manner which is Good.
Helpful (0)
|Replies (0)NK
Nompumezo K
1 reviews | Active since Jan 2020
17 Mar 2026, 11:20
Good customer service and how employees present themselves outside of work
Thank you for this opportunity, I booked this hotel bcz of how their staff represent it outside of work,I called the staff and I told them I booked in their work and they were sooo happy meaning the hotel is treating the staff in orderly manner which is Good.
0
Replies (0)aJ
andre J
1 reviews | Active since Jan 2020
2 Sept 2025, 06:13
Worst stay ever. Loyal client turned into a detractor
Worst stay ever. Loyal client turned into a detractor. Well to start with. Site was a constructiin site with paint fumes that is disturbing. At the dnterance and floor 6. Then had to pay for parking and a deposit per night. This is not on invoices. Then the person at check in can have at least pretend to be friendly. When i checked out i was told there is oil on my cushin. Absurd. My hair not oily. I dont check linnen. What an absurd approach. I stayed at the hotelmore than 20 times for business . They wont see me again. Keep your money, wont bother you again.
Helpful (0)
|Replies (0)aJ
andre J
1 reviews | Active since Jan 2020
2 Sept 2025, 06:13
Worst stay ever. Loyal client turned into a detractor
Worst stay ever. Loyal client turned into a detractor. Well to start with. Site was a constructiin site with paint fumes that is disturbing. At the dnterance and floor 6. Then had to pay for parking and a deposit per night. This is not on invoices. Then the person at check in can have at least pretend to be friendly. When i checked out i was told there is oil on my cushin. Absurd. My hair not oily. I dont check linnen. What an absurd approach. I stayed at the hotelmore than 20 times for business . They wont see me again. Keep your money, wont bother you again.
0
Replies (0)qD
qhama D
1 reviews | Active since Jan 2020
14 Aug 2025, 07:57
DISSAPOINTED
I stayed at this hotel from 28-29 July, was told to pay the R300 fee which is to cover anything that you may use at the room that you are not suppose to use and was told that i will be refunded that amount within 10 business working day. Today marks 12 business working days and i have received nothing from them. Tried contacting them but was given a run around and told that the money would reflect today which is the 14th August. called them again and was sent to the finance department who then told me that they sent everything they had to send and he was going to send me a proof of payment via email. I have not received that still. R300 may not be a lot of money but i need my money immediately on my bank account.
Helpful (0)
|Replies (0)qD
qhama D
1 reviews | Active since Jan 2020
14 Aug 2025, 07:57
DISSAPOINTED
I stayed at this hotel from 28-29 July, was told to pay the R300 fee which is to cover anything that you may use at the room that you are not suppose to use and was told that i will be refunded that amount within 10 business working day. Today marks 12 business working days and i have received nothing from them. Tried contacting them but was given a run around and told that the money would reflect today which is the 14th August. called them again and was sent to the finance department who then told me that they sent everything they had to send and he was going to send me a proof of payment via email. I have not received that still. R300 may not be a lot of money but i need my money immediately on my bank account.
0
Replies (0)AB
Ashleigh B
1 reviews | Active since Jan 2020
7 Jul 2025, 11:57
Distressed Hotel Guest
Review for Cape Town Lodge Hotel (Stayed 1–6 July 2025) ⭐☆☆☆☆ My stay at Cape Town Lodge Hotel was extremely disappointing and distressing. I respected the hotel’s non-smoking policy and made sure to smoke only in the designated areas outside, as directed by reception. I disposed of the cigarette butts in the room dustbin rather than littering in the street, as no one informed me that this was not allowed. Upon checkout, I was unexpectedly told to wait while they inspected the room—something I’ve never experienced at any other hotel. While in a rush to catch my flight, I was told that a fine of R1500 would be charged due to the smell of smoke and cigarette butts found in the bin and on the window ledge (note: one of which was not mine). I calmly explained that I was a single mom, could not afford the fine, and had an Uber waiting to take me to the airport. Despite this, the manager locked the door with a chain and physically would not allow me to leave until I paid. I was visibly distressed, kept repeating that I would miss my flight, and pleaded to speak with a senior manager. After repeatedly asking, the manager on duty eventually stepped away to make a call, and I was finally let out—feeling like I had been treated like a ********. This experience caused immense stress to me and my 15-year-old daughter, especially considering we had just left a difficult personal situation. I even suffered a panic attack on the flight back to Johannesburg as a result of the anxiety. After returning home, I contacted the hotel and was promised a call from the GM. I eventually called her myself, but she was rude, dismissive, and defensive—refusing to listen to my side of the story. She offered no empathy or responsibility, only excuses. Throughout my stay, I didn’t complain once about the loud music from the nightclub below or the noise from neighboring rooms, even though my daughter was in Cape Town for an important ice hockey tournament and needed proper rest. I was a peaceful and respectful guest and feel completely let down by the way I was treated. This experience has not only affected me emotionally but also financially—I had to rebook my flight (R400 extra) due to the lack of flexibility around late check-out, and I lost money on my cancelled Uber. I urge management at Cape Town Lodge to seriously reconsider how they treat guests, especially those in vulnerable situations. Staff and leadership need urgent training in guest relations, empathy, and professionalism.
Helpful (0)
|Replies (0)AB
Ashleigh B
1 reviews | Active since Jan 2020
7 Jul 2025, 11:57
Distressed Hotel Guest
Review for Cape Town Lodge Hotel (Stayed 1–6 July 2025) ⭐☆☆☆☆ My stay at Cape Town Lodge Hotel was extremely disappointing and distressing. I respected the hotel’s non-smoking policy and made sure to smoke only in the designated areas outside, as directed by reception. I disposed of the cigarette butts in the room dustbin rather than littering in the street, as no one informed me that this was not allowed. Upon checkout, I was unexpectedly told to wait while they inspected the room—something I’ve never experienced at any other hotel. While in a rush to catch my flight, I was told that a fine of R1500 would be charged due to the smell of smoke and cigarette butts found in the bin and on the window ledge (note: one of which was not mine). I calmly explained that I was a single mom, could not afford the fine, and had an Uber waiting to take me to the airport. Despite this, the manager locked the door with a chain and physically would not allow me to leave until I paid. I was visibly distressed, kept repeating that I would miss my flight, and pleaded to speak with a senior manager. After repeatedly asking, the manager on duty eventually stepped away to make a call, and I was finally let out—feeling like I had been treated like a ********. This experience caused immense stress to me and my 15-year-old daughter, especially considering we had just left a difficult personal situation. I even suffered a panic attack on the flight back to Johannesburg as a result of the anxiety. After returning home, I contacted the hotel and was promised a call from the GM. I eventually called her myself, but she was rude, dismissive, and defensive—refusing to listen to my side of the story. She offered no empathy or responsibility, only excuses. Throughout my stay, I didn’t complain once about the loud music from the nightclub below or the noise from neighboring rooms, even though my daughter was in Cape Town for an important ice hockey tournament and needed proper rest. I was a peaceful and respectful guest and feel completely let down by the way I was treated. This experience has not only affected me emotionally but also financially—I had to rebook my flight (R400 extra) due to the lack of flexibility around late check-out, and I lost money on my cancelled Uber. I urge management at Cape Town Lodge to seriously reconsider how they treat guests, especially those in vulnerable situations. Staff and leadership need urgent training in guest relations, empathy, and professionalism.
0
Replies (0)MR
Mutshidzi R
1 reviews | Active since Jan 2020
18 May 2025, 09:51
Don’t waste your money
Booked in from the 15th-18th May 2025, the initial room was filthy. The carpet was stained and the air in the room smelt mouldy. The rooms didn’t look as depicted online. The next morning, I was woken up by very loud construction sounds and a dusty room. The sounds went on for hours on end, my allergies were acting up. I opened my hotel door, to find construction tarp and equipment on the hallway. The was construction being done in the rooms right next to mine. The dust or debris was everywhere. This is for a room, that was paid for full price. I complained several times over the phone and was told it would be fixed. Hours later, I went to reception and only after complaining several times was I offered a different room, that still had stained carpets. Honestly the worst “hotel” experience ever.
Helpful (0)
|Replies (0)MR
Mutshidzi R
1 reviews | Active since Jan 2020
18 May 2025, 09:51
Don’t waste your money
Booked in from the 15th-18th May 2025, the initial room was filthy. The carpet was stained and the air in the room smelt mouldy. The rooms didn’t look as depicted online. The next morning, I was woken up by very loud construction sounds and a dusty room. The sounds went on for hours on end, my allergies were acting up. I opened my hotel door, to find construction tarp and equipment on the hallway. The was construction being done in the rooms right next to mine. The dust or debris was everywhere. This is for a room, that was paid for full price. I complained several times over the phone and was told it would be fixed. Hours later, I went to reception and only after complaining several times was I offered a different room, that still had stained carpets. Honestly the worst “hotel” experience ever.
0
Replies (0)XT
RM
Ronald M
1 reviews | Active since Jan 2020
21 Apr 2025, 07:52
Be careful and Be warned,
Be careful and be warned just slept the whole night with water dripping my room and was told that I could not be moved last night. Also was advised to contact booking.com if I have any issue. I wish I had read the reviews before booking its better to sleep in your car. Will be sharing video and photos on all platforms.
Helpful (0)
|Replies (0)RM
Ronald M
1 reviews | Active since Jan 2020
21 Apr 2025, 07:52
Be careful and Be warned,
Be careful and be warned just slept the whole night with water dripping my room and was told that I could not be moved last night. Also was advised to contact booking.com if I have any issue. I wish I had read the reviews before booking its better to sleep in your car. Will be sharing video and photos on all platforms.
0
Replies (0)T1aoW
THE 1 and only WHY
1 reviews | Active since Jan 2020
28 Jan 2025, 07:49
NEVER EVER BOOK HERE!!!
The Most Disgraceful Hotel Experience – Cape Town Lodge is a Complete Embarrassment! If I could rate this hotel with negative stars, I absolutely would. My experience at Cape Town Lodge was not just **********—it was downright degrading and infuriating. It’s hard to fathom how this so-called “establishment” even dares to call itself a hotel when it is clearly nothing more than a breeding ground for incompetence, *******ion, and outright disrespect toward paying guests. From the moment I walked in, I was greeted with rudeness, condescension, and blatant **************. It is beyond obvious that if you are not wealthy, white, or of a certain social status, you are treated like a second-class citizen—or worse, like a ********. The staff here lack basic human decency, let alone customer service skills, and their prejudice is as transparent as glass. Let’s start with the parking ****. Imagine paying an exorbitant amount for a room—R3000 per night—and then being told you must pay extra just to park in their OWN building. This is highway *******, plain and simple. The greed of this hotel knows no bounds, and they have zero regard for guest satisfaction. But the absolute low point of my stay? The unprofessional and downright disgraceful behavior of the so-called managers. (I know very well the Managers/Concierge name and surname,but for now il keep it anonymous —yes, I’m talking about you.) I opened the windows in my stuffy, poorly ventilated room when checking out early,Yes i checked out early because both myself and wife were utterly disapointed and upset at the manner of our stay and only to be falsely accused of smoking. Without any proof, you slapped me with a ludicrous R1500 fine and then “generously” reduced it to R500. Are you kidding me? This reeks of *******ion! Are you pocketing that money for yourself? What kind of shady operation are you running here? To make matters worse, I repeatedly asked to leave the hotel, but your staff REFUSED to open the gates unless I paid the fine. Let me be clear: this is ******** imprisonment. You held me and my wife hostage over a baseless accusation and a **** fine. The way you treated us was beyond humiliating and dehumanizing. The racial and class ************** here isn’t just a suspicion—it’s blatant and undeniable. If I were a wealthy guest or of a different ethnicity, I know for a fact I wouldn’t have been treated this way. This hotel has no concept of fairness, equality, or respect for its guests. It’s sickening. The entire management team, both day and night shifts, are a joke. They are arrogant, dismissive, and completely unfit for their roles. The toxic attitude of the staff reflects poorly on the hotel as a whole, making it abundantly clear that professionalism and hospitality are not priorities here. Cape Town Lodge is a disgrace to the hospitality industry. This hotel doesn’t deserve a single cent from anyone. Save yourself the frustration, humiliation, and financial exploitation, and stay far away from this dumpster fire of an establishment. P.S. You’ve made a serious mistake crossing me. This is just the beginning. I will make it my mission to expose your appalling practices and warn every potential guest to steer clear of this place. Your reputation will crumble, and you only have yourselves to blame. Expect more to come.
Helpful (0)
|Replies (0)T1aoW
THE 1 and only WHY
1 reviews | Active since Jan 2020
28 Jan 2025, 07:49
NEVER EVER BOOK HERE!!!
The Most Disgraceful Hotel Experience – Cape Town Lodge is a Complete Embarrassment! If I could rate this hotel with negative stars, I absolutely would. My experience at Cape Town Lodge was not just **********—it was downright degrading and infuriating. It’s hard to fathom how this so-called “establishment” even dares to call itself a hotel when it is clearly nothing more than a breeding ground for incompetence, *******ion, and outright disrespect toward paying guests. From the moment I walked in, I was greeted with rudeness, condescension, and blatant **************. It is beyond obvious that if you are not wealthy, white, or of a certain social status, you are treated like a second-class citizen—or worse, like a ********. The staff here lack basic human decency, let alone customer service skills, and their prejudice is as transparent as glass. Let’s start with the parking ****. Imagine paying an exorbitant amount for a room—R3000 per night—and then being told you must pay extra just to park in their OWN building. This is highway *******, plain and simple. The greed of this hotel knows no bounds, and they have zero regard for guest satisfaction. But the absolute low point of my stay? The unprofessional and downright disgraceful behavior of the so-called managers. (I know very well the Managers/Concierge name and surname,but for now il keep it anonymous —yes, I’m talking about you.) I opened the windows in my stuffy, poorly ventilated room when checking out early,Yes i checked out early because both myself and wife were utterly disapointed and upset at the manner of our stay and only to be falsely accused of smoking. Without any proof, you slapped me with a ludicrous R1500 fine and then “generously” reduced it to R500. Are you kidding me? This reeks of *******ion! Are you pocketing that money for yourself? What kind of shady operation are you running here? To make matters worse, I repeatedly asked to leave the hotel, but your staff REFUSED to open the gates unless I paid the fine. Let me be clear: this is ******** imprisonment. You held me and my wife hostage over a baseless accusation and a **** fine. The way you treated us was beyond humiliating and dehumanizing. The racial and class ************** here isn’t just a suspicion—it’s blatant and undeniable. If I were a wealthy guest or of a different ethnicity, I know for a fact I wouldn’t have been treated this way. This hotel has no concept of fairness, equality, or respect for its guests. It’s sickening. The entire management team, both day and night shifts, are a joke. They are arrogant, dismissive, and completely unfit for their roles. The toxic attitude of the staff reflects poorly on the hotel as a whole, making it abundantly clear that professionalism and hospitality are not priorities here. Cape Town Lodge is a disgrace to the hospitality industry. This hotel doesn’t deserve a single cent from anyone. Save yourself the frustration, humiliation, and financial exploitation, and stay far away from this dumpster fire of an establishment. P.S. You’ve made a serious mistake crossing me. This is just the beginning. I will make it my mission to expose your appalling practices and warn every potential guest to steer clear of this place. Your reputation will crumble, and you only have yourselves to blame. Expect more to come.
0
Replies (0)